Change Management Escalated Approval Process
Process Owner: Manager, IT Performance Achievement
Note: An owner must be a PCES-level manager or higher.
This process is to establishes standard tools and processes for change management escalated approval within the Postal Service Technical Environment.
The Change Management Escalated Approval Process applies to specified applications and their supporting infrastructure during “freeze” periods as outlined below:
|Operational Holiday Season||November 15 through the 2nd Sunday in January||Applicable to all application code and infrastructure changes with the potential to affect operational systems (supporting movement of mail). This includes, but may not be limited to, applications listed within the Operational Holiday Season Freeze document.|
Submit Email to IT Portfolio Manager for Approval:
The Change Requestor submits an email to the IT Portfolio Manager requesting a change to a technology solution.
The email submitted is to include the following information:
Submit Email to VP, IT Operations for Approval:
The IT Portfolio Manager reviews the email and any supporting documentation. If approved, the IT Portfolio Manager forwards the email to the VP, IT Operations.
VP, IT Operations Approves/Denies Request:
The VP, IT Operations reviews the email and any supporting documentation. The VP, IT Operations then approves or denies the request.
Change Request Process:
Upon receipt of VP, IT Operations approval, the Change Requestor may then begin the Plan/Schedule Change phase of the Change Management Process. The email with VP, IT Operations approval must be submitted along with the change plan to the Change Control Board (CCB) for approval.
Submit Request to SOX PMO:
Complete SOX Impact Assessment Form (available on TSLC Templates page of IT Website) and submit to SOX PMO.
SOX PMO sign-off of SOX Impact Assessment Form must be obtained prior to implementing change during freeze period.
Change Requestor: The Change Requester proposes changes to the IT Postal Service Technical Environment. The Requester is the person responsible for submitting an email to the IT Portfolio Manager with the proposed change to the technology solution and the purpose/reason for requesting the change.
IT Portfolio Manager: The IT Portfolio Manager assesses the change request and approves or denies the request. The IT Portfolio Manager is responsible for then forwarding the approved change request to the VP, IT Operations.
VP, IT Operations: The VP, IT Operations is responsible for assessing the change request and approving or denying the request.
SOX PMO: The SOX PMO assesses is responsible for assessing request for change during SOX Freeze Period and providing final determination (approve/deny).
For access to the following documents, contact the US Postal Service. See Publication 5, Let's Do Business for further information about local US Postal Service contacts.
Section(s) Revised: N/A
Revision Description: Baseline
Section(s) Revised: Scope
Revision Description: Operational Freeze timeframe revised
Revision Date: 12/04/2008
Section(s) Revised: All
Revision Description: This document was made Section 508 compliant and was converted to HTML.
Revision Date: FY12/Q3