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The following procedures apply to appeals by customers, employees, or other individuals, as well as customer questions and inquiries regarding Postal Service customer privacy policies.
- Appeals. Customers, employees, or other individuals may appeal denials of their request as to whether the Postal Service maintains records about them, or to access or amend those records. Appeals must be in writing and directed to the general counsel within 30 days of the date of denial, or within 90 days from a request if the appeal concerns a failure of the custodian to make a determination. The general counsel may consider late appeals. The letter of appeal must include:
- Reasonable identification of the record the requester wishes to access or amend.
- A statement of the action appealed and relief sought.
- Copies of the request, the notification of denial, and any other related correspondence.
The general counsel should make a final decision within 30 days (excluding weekends and federal holidays) of the date of receipt of the appeal.
- Customer Redress. Customers who have questions or inquiries about Postal Service customer privacy policies, or treatment of their data under the policies, should direct questions to their local Postal Service contact, the program manager, or the Privacy Office at the address in section 1-4.2.4. Postal Service employees should contact the Privacy Office if they are unable to satisfy or answer the customer’s inquiry.
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