4-4.16 Multitrack Processing

Unless expedited processing is granted (see 4-4.17), the Postal Service places each request in a simple or complex track based on the amount of work and time involved in processing the request. Within each track, the Postal Service generally responds to requests in the order that they are received. Several factors are considered in assigning a request to a particular track, including:

  1. Whether the request involves voluminous documents;
  2. The complexity of the material;
  3. Whether the request involves record searches at multiple facilities or locations;
  4. Whether the request requires consultation among components of the Postal Service or other agencies; and
  5. The number of open requests submitted by the same requester.