11-1.6 Testing for Compliance

When testing products and systems for compliance, it is crucial to be aware of the end–user environment. This includes an understanding of the product's stated accessibility features in the context of Postal Service use.

Manual testing, using the testing methods described in this chapter, is mandatory, because it simulates use by disabled users. Automated testing tools or integrated development environment (IDE) features, useful in testing some technical classes of EIT, are of little value for evaluation of information, documentation, and support. Perhaps one of the best ways to test for accessibility of information, documentation, and support, is to simulate use of product accessibility documentation, alternate formats for product documentation, and support services.