25 Denying a Requested Accommodation

If you deny an individual’s request for accommodation, you must notify the individual in writing of the denial as soon as possible. (See subchapter 24 for time frames for processing requests and Exhibit 2-4 for a sample denial letter.) The denial must:

• Be given in writing and in plain, specific language.
• Give the reasons for denial.
• Identify the individual or office that made the decision.
• Provide the following:
• Notification of the individual’s right to file an equal employment opportunity (EEO) complaint.
• Notification of any other appeal rights to which the individual may be entitled.
• Description of procedures available for informal dispute resolution.

Make this determination only after you have made an individualized assessment of the situation and the individual in question and consulted with your Reasonable Accommodations Committee and Area law office.