When a disability, need for reasonable accommodation, or both are not obvious or otherwise known, an employee or applicant may be required to provide documentation. The Postal Service may request, and the individual requesting an accommodation is required to provide, medical information related to the individual’s disability in order to engage in the interactive process and receive consideration for a requested accommodation.
The Postal Service may also request relevant supplemental medical information if the information provided by the employee or applicant does not clearly explain the nature of the disability, including the individual’s physical or mental limitations; the need for reasonable accommodation; or how the requested accommodation will assist the individual in navigating the job-application process, performing the essential functions of the position, or enjoying the benefits and privileges of the workplace. The Postal Service may also have medical information reviewed by a medical expert of its choosing at its own expense.
If you deem this step necessary, you should consult with a RAC. Necessary requests must be made promptly and directed to an appropriate medical professional to do the following:
If medical information is requested, a decision to adopt or deny the requested accommodation must be made as soon as possible, i.e., after information has been received and evaluated and the request for accommodation has been discussed with the employee, absent extenuating circumstances.
