Link to "2-23.4 Sources for Metrics" Link to contents for "2 USPS Supplying Practices Process Step 2: Evaluate Sources"      Link to "2-23.6 Defining the Baseline"

2-23.5 Metrics Design

Metrics should be S.M.A.R.T.:

  • Specific — clear and focused to avoid misinterpretation. Should include metric assumptions and definitions and be easily interpreted.
  • Measurable — can be quantified and compared with other data. It should allow for meaningful statistical analysis. Avoid “yes/no” measures except in limited cases, such as start-up or systems-in-place situations.
  • Attainable — achievable, reasonable, and credible under conditions expected.
  • Realistic — fits into the organization’s constraints and is cost-effective.
  • Time Bound — states the time period in which each metric will be accomplished.



Link to "2-23.4 Sources for Metrics" Link to contents for "2 USPS Supplying Practices Process Step 2: Evaluate Sources"      Link to "2-23.6 Defining the Baseline"