USPS Service Alerts



Last updated Sept. 23, 2016, 1 P.M. ET

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events. Service alerts are done in near real time.

Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open. Business mailers are provided more detailed information about USPS mail processing facilities, and the operating status of postal delivery units.

North Carolina civil unrest

The U.S. Postal Service is monitoring events in Charlotte, NC, following the Gov. Pat McCrory’s decision to declare a state of emergency for the city. Currently all post offices remain open and conducting normal operations. There has been non interruption of delivery service. We will continue to provide retail and delivery service where it remains safe to do so.

International mailers

Bhutan

The designated operator of Bhutan, Bhutan Post, asks us to inform the designated operators of other UPU member countries that, owing to heavy rainfall over the last few days in Bhutan, the roads are blocked. As a result, there are delays in the delivery of all postal items (letters, parcels and EMS). (posted 7/28/16)

Canada

Canada Post and the Canadian Union of Postal Workers have reached a tentative settlement in their contract talks. “The agreements will avert a work disruption, bringing much-needed certainty in the postal system for our employees and customers,” the post said in a statement. (posted 8/31/2016)

China

China’s post advises that severe floods in the provinces of Hubei, Hunan, Anhui, Jiangsu and Zhejiang (postcodes in the following ranges: 430000–443000, 410011–427000, 230000–247000, 210000–226000, 310000–325800) are affecting the collection and delivery of all mail. (posted 7/7/16)

Ecuador

Ecuador’s post advises the April 16 earthquake has affected acceptance, processing and delivery of mail in the province of Manabi. Impacts to mail delivery will continue as the nation recovers from the damage. Efforts will be made to deliver mail to affected areas through neighboring provinces. (posted 4/22/16)

Fiji

The Fijian post advises that mail delivery is being delayed in the wake of Tropical Cyclone Winston, which caused widespread damage to the country’s telecommunications and power infrastructure. (posted 2/25/16)

Finland

Finland’s post advises that Rovaniemi Airport will be closed for maintenance work from June 28 to July 31. Because of this closure, international mail items sent to and from postal code areas starting with 97, 98 or 99 will be delayed by one day. Parcels are not affected. (posted 6/8/16)

Germany

Deutsche Post advises a strike called by union workers for April 27 will impact operations at major airports in the country, including Frankfurt. Flight delays and cancellations are expected to disrupt inbound and outbound mail. (posted 4/25/16)

Italy

Italy’s post advises the earthquake that struck central Italy Aug. 24 has impacted postal services in large areas of the country, especially the districts of Lazio, Marche and Umbria. (posted 8/30/2016)

Japan

Japan Post advises that mail delivery delays resulting from the Kumamoto earthquakes have ended. All inbound mail items for Kumamoto, Miyazaki and Kagoshima prefectures are now being delivered without delay. (posted 7/15/16)

Slovenia

Slovenia’s post advises a fire at its sorting center in Ljubljana, where the exchange office is also located, is expected to impact forwarding of outbound mail and delivery of inbound mail for coming days. No postal items have been damaged. (posted 7/22/16)

Syria

The Postal Service has suspended mail service to Syria due to transportation issues.

Until further notice, all Post Office and other acceptance locations will not accept mail destined to Syria.

The suspension affects Express Mail International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail (IPA) International Surface Air Lift (ISAL), and M-Bag shipments.

Mail addressed to Syria will be returned to sender endorsed “Mail Service Temporarily Suspended — Return to Sender.”

Upon request, postage and fees will be refunded, or mailers may opt to hold and later re-mail the package with existing postage when service to Syria resumes. When re-mailing, customers must strike the endorsement “Mail Service Temporarily Suspended — Return to Sender.”

The Postal Service appreciates its customers’ business and regrets any inconvenience posed by this temporary service suspension.

Customers are advised to periodically check USPS Service Alerts for updated information. (posted 3/13/13)

Ukraine

Suspension of Mail Services to Donetsk and Luhansk Regions of Ukraine

In January 2015, the Ukrainian postal operator (Ukrposhta) advised that delivery services have been suspended for international mail addressed to certain localities in the Donetsk and Luhansk regions of Ukraine (generally in the postal code ranges 83001-87650 and 91001-94870). The specific localities and postal codes where service is suspended are listed on Ukrposhta’s website:

http://ukrposhta.ua/en/robota-ukrposhti-v-doneckij-ta-luganskij-oblastyax

That web-site notes that international postal items to the above localities may be sent as Poste Restante (General Delivery) to post offices in localities that are controlled by Ukrainian government authorities, and provides instructions for addressing such items.

Delivery services for international mail addressed to Crimea (postal codes in the range 95000–99999) are still suspended.

The temporary suspension affects Priority Mail Express International®, Priority Mail International®, First-Class Mail International®, First-Class Package International Service™, International Priority Airmail™ (IPA®), International Surface Air Lift® (ISAL®) and M-Bag items.

For Global Express Guaranteed® Service

Effective immediately, USPS can no longer accept Global Express Guaranteed (GXG) shipments to certain cities in the Crimea, Donetsk and Luhansk regions in Ukraine. View the list of cities to which GXG service is temporarily suspended. (posted 2/11/15)

Yemen

Effective Aug. 1, 2015, the Postal Service will suspend mail service to Yemen. Until further notice, all Post Office and other acceptance locations must not accept any mail destined to Yemen. The temporary suspension affects Global Express Guaranteed®, Priority Mail Express International®, Priority Mail International®, First-Class Mail International®, First-Class Package International Service™, International Priority Airmail™ (IPA®), International Surface Air Lift® (ISAL®), and M-Bag items. (posted 7/31/15)

Lithium battery shipping regulations

U.S. Postal Service acceptance of international lithium battery shipments

The Postal Service is now allowing specific quantities of lithium batteries — when installed in the equipment they are intended to operate — to be sent to many international destinations, including Army Post Office (APO), Fleet Post Office (FPO) and Diplomatic Post Office (DPO) locations when permitted by the destination or host country.

The postal operators of Germany and Italy are not accepting packages containing lithium metal or lithium-ion batteries to German or Italian addresses. Postal employees will decline electronic items containing lithium batteries to addresses in those two countries. This does not apply to shipments to and from German or Italian APO, FPO or DPO locations.

Items that can be shipped include: cameras, video cameras, mobile/smart phones, Bluetooth headsets, laptop computers, shavers, portable DVD players, tablets, two-way radios, GPS devices and most other small electronic devices requiring lithium batteries. Items that can’t be shipped include lithium batteries not installed in the equipment they are intended to operate. In addition, when installed, they may noat exceed the quantity or limits defined in the IMM or DMM.

Domestic shipments of packages containing lithium batteries, and electronic devices containing lithium batteries aren’t affected.

Currently, U.S. customers aren’t permitted to take international and APO, FPO, DPO mail containing lithium batteries to Village Post Offices, contract postal units, commercial mail receiving agents or approved USPS shippers. For more information, click pe.usps.com.