National Consumer Protection Week

Introduction/Overview

National Consumer Protection Week (NCPW) is a fed­eral program, led by the Federal Trade Commission (FTC) to draw attention to issues and ideas that help customers become smarter consumers of products, materials, and services and improve their knowledge of how to combat fraud of any type. NCPW is fully supported by the U.S. Postal Service® and managed by the vice president and Consumer Advocate and the chief postal inspector of the Postal Inspection Service.

What is National Consumer Protection Week?

The U.S. Postal Service office of Consumer Advocate and the U.S. Postal Inspection Service are working to edu­cate consumers about identity theft and fraudulent schemes and to provide them with the tools and informa­tion needed to combat these frauds. During NCPW, other federal, state, and local consumer protection agencies — together with consumer organizations and industry associ­ations — are launching consumer protection and education efforts around the country.

NCPW 2009 Theme

“Nuts and Bolts: Tools for Today’s Economy”

The national theme is intended to educate consumers about making wise purchase decisions and knowing how to avoid scams. Every year, the Postal Service™ supports the national theme by focusing on a specific aspect of the theme.

USPS 2009 NCPW Theme

The USPS® theme for this year is “Survive Today’s Economy: Avoid ID Theft and Fraudulent Schemes.” Our theme builds on the most successful consumer fraud awareness campaign in the Postal Inspection Service’s long, proud, and successful history. We will once again point consumers to the websites established by the Postal Inspection Service and its business partners, http://postal inspectors.uspis.gov and www.FakeChecks.org.

Priority Project

This is a priority project and program for Consumer Affairs managers (CAMs). CAMs will be responsible for overall program planning, with assistance from U.S. postal inspectors. Corporate Communications staff will promote events and activities with local media.

Postmasters and Facility Managers

Postmasters and facility managers are encouraged to join in this annual consumer awareness effort by sponsor­ing or supporting local activities during NCPW, March 1–7, 2009.

District Consumer Affairs Managers

The district Consumer Affairs manager should serve as a consultant and resource for postmasters and managers planning NCPW activities.

Corporate Communications

Corporate Communications staff will coordinate media outreach and press coverage of the week and planned events through media advisories, news releases, and calls to area reporters.

Background on USPS 2009 NCPW Theme “Survive Today’s Economy: Avoid ID Theft and Fraudulent Schemes.”

Identity Theft

Identity theft is a criminal offense. It occurs when a per­son knowingly transfers or uses, without lawful authority, a means of identification of another person with the intent to commit or to aid or abet any unlawful activity that consti­tutes a violation of federal law or that constitutes a felony under any applicable state or local law.

Identity theft is America's fastest-growing crime. Last year alone, more than 9.9 million Americans reported being victims of identity theft, a crime that cost them roughly $5 billion. The number of identity theft victims and their total losses are probably much higher. It’s hard to pin down, because law enforcement agencies may classify identity theft differently — it can involve credit card fraud, Internet fraud, or mail theft, among other crimes.

The FTC reported that only 2 percent of victims cited stolen mail as the source of personal information. Even so, U.S. postal inspectors, charged with protecting the nation’s mail system from criminal misuse, are leaders in the fight against identity theft.

Postal inspectors provide these identity theft tips:

n Review your consumer credit reports annually.

n Shred and destroy unwanted documents that con­tain personal information.

n Deposit mail in U.S. Postal Service collection boxes.

n Don’t leave mail in your mailbox overnight or on weekends.

The Postal Inspection Service has produced an identity theft awareness video for consumer groups, financial insti­tutions, and police departments (see page 17).

Visit these websites for more information on identity theft:

n U.S. Postal Inspection Service: http://postal inspectors.uspis.gov.

n Federal Trade Commission: www.consumer.gov/idtheft.

n U.S. Secret Service: www.secretservice.gov.

n Department of Justice: www.usdoj.gov/criminal/fraud/idtheft.html.

n Federal Deposit Insurance Corporation: www.fdic.gov/consumers.

Also:

n Learn how to protect personal identifying information in your organization: http://postal inspectors.uspis.gov/radDocs/BusChecklist.html.

n More tips to help you avoid identity theft: http:// postalinspectors.uspis.gov/investigations/MailFraud/fraudschemes/mailtheft/IDTheftTips.aspx.

n If you think you’re a victim of identity theft, here’s what you should do: http://postal inspectors.uspis.gov/investigations/MailFraud/fraud schemes/mailtheft/IDIfVictims.aspx.

n View and print a text-only version of the identity theft brochure: http://www.usps.com/cpim/ftp/pubs/pub280/welcome.htm.

n Learn about how identity thieves can steal your name and your money: http://postalinspectors.uspis.gov/investigations/MailFraud/fraudschemes/mailtheft/IDProtectName.aspx.

n Identity theft may include mail fraud, credit card theft, or check fraud. Read current online news of postal inspectors’ investigations of this fast-growing crime to learn how to best protect yourself: http://postal inspectors.uspis.gov/pressroom/ inspectorsnews.aspx.

n If you’re a victim of identity theft and the U.S. Mail is involved, call the Postal Inspection Service at 877-876-2455 and local police, or report identity theft online at https://postalinspectors.uspis.gov/forms/IDTheft.aspx.

Fraudulent Schemes

In fraudulent schemes, scammers often look for their potential victims on websites or in chat rooms, or they share their “sucker lists” with other crooks. The scams may be disguised as a work-at-home business opportunity, a prize from a foreign lottery, or a transfer of foreign money into a U.S. bank. All of them involve receipt of a check that looks genuine and will be accepted for cashing by most banks. The scammer convinces the victim that all or part of the check must be immediately wired out of the United States. When the victim takes the bait and wires money away, he or she will be responsible for repaying the money to the bank when the check is later found to be counterfeit.

Once consumers become educated about how these schemes work, they can stop scammers before the deposit of a fake check leads to an unplanned expense of thou­sands of dollars. When a potential victim is stopped from participating in fraudulent schemes, a crime has been pre­vented from taking place. The U.S. Postal Service goal is to:

n Increase Americans’ awareness about fraudulent financial schemes.

n Give consumers valuable information about protect­ing their assets from the schemes.

n Provide a central location where consumers can report suspected financial fraud.

The best defense against the constantly evolving threat of fraud is to be prepared to instantly identify it. An edu­cated public is the first line of defense.

These schemes involve counterfeit checks, gift checks, traveler’s checks, or money orders. Virtually every Ameri­can could be a scammer’s target, primarily through e-mail, though also through mail and phone solicitations.

The Alliance for Consumer Fraud Awareness conducted a survey of American adults and found the following:

n Two out of three adults say they receive at least one potential scam contact per week.

n Eighteen percent of adults say they or a family mem­ber has fallen for one of these scams.

n A majority of those surveyed believe the fraudulent check writer is responsible for the funds.

Identity theft and fraudulent schemes are fast-growing crimes that could ruin financial investment and cost thou­sands of dollars. There are many types of fraudulent schemes, but they all start when someone offers a realistic-looking check or money order and asks a potential victim to send cash somewhere in return.

Suggested Talking Points

These talking points can be used at National Consumer Protection Week events.

U.S. Postal Service

n Serving America since 1775.

n Named most trusted government agency fifth year in a row.

n The Postal Inspection Service has more than 200 years of consumer protection experience.

n USPS is a trusted friend and partner in every American community.

n We are proud to help spread the word and increase awareness about consumer fraud.

n The focus of the USPS message this year is “Prevent Identity Theft and Avoid Fraudulent Schemes.” By resisting the temptation to deposit a large check, a consumer will avoid a loss of up to thousands of dol­lars when the scam is exposed.

Common Defenses Against Identity Theft and Fraudulent Schemes

n It is never too early to learn the warning signs of scams:

n Sounds too good to be true.

n Pressure to act right away.

n Guaranteed success.

n Promises unusually high returns.

n Requires upfront investment — even for a free prize.

n Doesn’t act like a real business.

n Something doesn’t feel right.

n And even if all looks right, it never hurts to do your homework and check the offer out with a local Better Business Bureau, state’s attorney’s office, or local consumer groups.

n Even if the person or company has no track record of complaints, a scam may be familiar to watchdog consumer protection agencies.

n Don’t hesitate to discuss identity theft and fraudulent schemes with friends and family.

n And don’t forget to watch out for those you love — sometimes just a simple “What’s new?” can alert you to a loved one who has become a victim of identity theft.

Typical Types of Fraudulent Schemes

This information can be used in speeches or incorpo­rated into fact sheets or handouts for consumers. Below are some examples of fraudulent schemes.

Reshipping Scams

Have you been asked to receive packages at your home or business and mail them to someone else? Postal inspec­tors advise: Don’t do it!

Criminals use a variety of come-ons to trick people into reshipping fraud. They may even send counterfeit mailing labels to their recruits as a part of the scheme. The U.S. Postal Service returns packages with invalid postage.

See if you recognize one of these reshipping scenarios:

Work-at-Home Scams

Criminals post phony job announcements on Internet career sites offering positions such as “merchandising manager,” “package processing assistant,” or a similar title. Job duties include receiving packages and mailing them to a foreign address on behalf of a client. They may even send you postage-paid mailing labels.

The real story: A criminal has purchased merchandise with stolen credit cards and needs your help to smuggle the goods out of the country. The company is fake — even the mailing labels are counterfeit. And you are committing a felony when you help out these criminals.

Sweetheart Scams

Fraudulent reshippers also lurk on dating websites. They send a few e-mails to get to know you, and may even send a photo or flowers. Once they have your attention, they ask you to help their business or family by shipping packages to Europe or Africa. They may even claim to be working with a charity or mission, and request help in get­ting “donated” merchandise delivered to Africa or another part of the world.

The real story: You’re being asked to commit a crime by smuggling stolen goods. The photo may look like your per­fect match, but it’s a fake — and could be the picture of your worst nightmare.

Postage-Paid Label Scams

Scammers sometimes buy merchandise on Internet auction or classified advertisement sites (and they often use counterfeit checks or stolen credit accounts to pay.) When they contact the seller, they ask if they can provide a postage-paid shipping label instead of paying for postage. Then they e-mail a label that looks legitimate.

The real story: The label is counterfeit or it was bought using a stolen credit card. When postal inspectors or other law enforcement officers follow the clues to the return address, it often leads to an unsuspecting victim of a postage-paid label scam. Too often, the victim tells how the payment for the merchandise bounced, too.

USPS Click-N-Ship® customers will want to make spe­cial note of this scheme.

What should you do if you’ve been tricked into reship­ping fraud?

n Don’t accept packages at your address for people you don’t know.

n Be wary of anyone asking to send you a mailing label purchased online.

n Stop all communication with operators who try to solicit your help in reshipping items.

n If you already have merchandise from such an offer, don’t mail it.

n Keep all correspondence (e-mails, faxes, etc.) related to these scams.

n Contact postal inspectors at 877-876-2455.

Fraud on the Internet

Old games, new tricks. Con artists are always offering deals that sound “too good to be true.” Originally, they came by mail or in a phone call. Now they’re coming through a more anonymous venue to pitch fraud — the Internet.

Although the Internet offers a safe and convenient venue to do business, fraudsters also like the Internet — to target unsuspecting consumers.

Online scammers can ignore national borders or bound­aries. They have only one objective: to steal your money. Whether it’s auction fraud or identity theft, reshipping scams or foreign lotteries, be cautious, and be smart.

U.S. postal inspectors offer these tips:

n Be suspicious of e-mail that appears to be from banks, online auction sites, or other retailers.

n Never use a link in an e-mail to visit a website.

n Only purchase goods and services from sites you trust.

n Examine all online offers before buying anything. When you’re online, be on guard. Don’t respond to suspicious e–mail and mail, and hang up on phone offers that sound “too good to be true.”

The U.S. Postal Inspection Service has these consumer brochures to help you learn more about fraud concerns:

Identity Theft:
Publication 280 text-only version, www.usps.com/cpim/ftp/pubs/pub280/welcome.htm

Consumer Fraud by Phone or Mail:
Publication 281 text-only version, www.usps.com/cpim/ftp/pubs/pub281.htm

Consumer & Business Guide to Preventing Mail Fraud:
Publication 300-A text-only version, www.usps.com/cpim/ftp/pubs/pub300a/welcome.htm

Prevención del Fraude Postal Prevención del Fraude Postal:
Publicacion 300-A-S text-only version, www.usps.com/cpim/ftp/pubs/pub300as.htm

Stop Think Click: An Overview of Computer Security:
The Internet gives you access to information, entertain­ment, financial offers — frankly, countless products and services. At the same time, it can leave you open to online scammers, identity thieves, and more. Learn experts’ top tips for computer security, http://www.onguardonline.gov/.

For more information on Internet fraud, visit www.lookstoo goodtobetrue.com

Foreign Business Offers

The potential victim receives an e-mail from a supposed foreign official, businessman, etc., with a proposal. The sender wants to move large sums of money from a foreign country and needs assistance. The victim is usually offered a portion of the proceeds. If the victim agrees, he usually receives checks for large sums of money in the mail. The victim deposits the checks into his bank account and the funds are posted to the account and shown as “available.”

The con artist wishes to send more money to the victim but quickly needs a portion of it returned in order to sup­posedly bribe an official, pay transfer fees, etc. The victim believes the previously deposited checks were genuine because the funds show as “available” in his bank account, so he honors the request and wires a portion of the funds back to the fraudster. The original deposited checks are returned as counterfeit and the victim is then held respon­sible for the loss and associated fees.

Sudden Riches

The potential victim receives a letter stating he has the right to receive a substantial sum of money. For example, the letter may say that the potential victim has won a for­eign lottery or is the beneficiary of someone’s estate, such as that of a long-lost relative. The letter will inform the victim that he must pay a processing or transfer fee before receiving the money. However, a check or money order is enclosed to cover the required fee. The letter will ask the victim to deposit the check or money order into his bank account and wire the fee to a third party, usually in a foreign country.

No legitimate contest promoter will ever ask for money to be paid upfront in order to send out a prize. It’s also wise to ask yourself whether you even entered the contest in the first place.

Overpayments

A scammer offers overpayments on items that a con­sumer advertised in the classifieds or on an online auction. The scammer sends the seller a check or money order for more than the purchase price and then asks that the extra money be sent to someone who will take care of shipping.

In another scenario, scam artists say that a check or money order payment will come from someone who owes them money and tell the victim to deduct his/her share and send the rest. They may claim they’re in a foreign country and that because of currency differences it’s difficult to make payment directly.

Consumers who buy and sell on craigslist should make special note of this scheme.

There’s no reason to have someone else send payment.

Scammers sometimes claim they sent the wrong amount “by mistake” and ask victims to return the excess. Legitimate buyers will be happy to send the exact amount you’re owed.

Questions and Answers: Identity Theft and Fraudulent Schemes

Q. Why should consumers be alert to identity theft and fraudulent schemes?

A. These crimes are a growing problem, and millions of American consumers are being targeted by scam artists.

n Wiring away money that appears to have come from a fraudulent scheme could destroy your financial foundation.

n Not only could you be out the money you wired, your bank could charge return fees or overdraft charges to your account.

n You are responsible for the money you put into your bank account, and also for what you wire out. If the check is a fake, you’re required to make good on the loss.

n Just about any business account you could imag­ine can be made into a counterfeit. The newest complaints include cashier’s checks, checks that look like they’re drawn on business accounts, money orders, traveler’s checks, and gift checks.

n A common theme exists in all fraudulent schemes: Just because a deposited check shows up as “funds available” in your account register, it doesn’t mean the check is good or has cleared.

n Federal law gives consumers the right to have quick access to the funds from deposited checks (usually within 1 to 5 days). However, it can take weeks for counterfeits to be discovered.

n The consumer is then responsible for all fees associated with a fraudulent scheme. No one who wants to give you money should ask you to send them money back.

Q. How does the Postal Inspection Service help to pre­vent identity theft and fraudulent schemes?

A. The Mail Fraud Statute is the oldest and most effec­tive consumer protection statute, and postal inspec­tors have been using this statute to preserve the integrity of the U.S. Mail since the law was enacted in 1872. Postal Inspection Service efforts have com­bined vigorous enforcement of the law with public education, consumer awareness, and crime preven­tion programs. Postal inspectors work with local, state, federal, and international law enforcement agencies — as well as a variety of bank and credit card issuers, financial institutions, retail merchants, credit bureaus, and other industry sources — to ed­ucate consumers and to prevent the spread of iden­tity theft and fraudulent schemes.

Q. What can consumers do to protect themselves from becoming victims of identity theft and fraudulent schemes?

A. Use common sense. Take your time when respond­ing to offers. Investigate. Talk to family, friends, and local consumer protection experts. Educate yourself about fraud. Know who you are dealing with. And protect your personal information. Every year thou­sands of people and businesses are victimized by scammers. In general, consumers should be skepti­cal of any offer that sounds “too good to be true.”

Q. What should consumers do if they suspect fraud?

A. Since many fraudulent schemes come through the mail, U.S. postal inspectors have taken the lead in investigating check fraud schemes. A fraud com­plaint can be filed online at the website www.FakeChecks.org or by telephoning 800-372-8347.

The Federal Trade Commission works for the con­sumer to prevent fraud and deception. Call 877-FTC-HELP (877-382-4357) or log on to www.ftc.gov.

Locate your local Better Business Bureau at www.bbb.org.

Q. What is a fraudulent scheme?

A. It’s a fast-growing fraud that could cost you thou­sands of dollars. There are many types of fraudulent schemes, but it all starts when someone offers a realistic-looking check or money order and asks you to send cash somewhere in return. It’s phony, and so is the person’s story, but that may take weeks to dis­cover. Now your bank wants the money back. Turns out that just because you can get the cash doesn’t mean the check or money order is good. If it’s not, the crook will be richer and you’ll be the loser, because you’re responsible for the checks or money orders you deposit or cash. That’s how the scam works.

Q. How do the scammers find victims?

A. They scan newspaper and online advertisements looking for people listing items for sale or places to rent. They check postings on online job sites from people seeking work-at-home employment and place their own ads with phone numbers or e-mail addresses for people to contact them. They meet people through social networking sites, chat rooms, and other places online. They make phone calls and send faxes, e-mails, or letters to people randomly, knowing that some will take the bait.

Q. How can I tell if an offer is fraudulent?

A. Know the scenario of a fraudulent scheme: No legiti­mate transaction includes overpayment or requires a refund.

n Typically, counterfeit checks and money orders are so realistic-looking that even bank tellers can be fooled. You can get information from money order and check providers with tips to help tell if their products are real.

n The best way to avoid being a victim is to be cau­tious. If it seems too good to be true, it likely is. If the person approaches you and wants to com­plete the transaction in a hurried manner or is pressuring you to do so, reconsider the transac­tion altogether.

Q. Why do scammers want cash to be sent using a money transfer service?

A. Because it’s fast — the money is often available to them within minutes. That means the victim may not be able to stop the payment before it’s received. Since the money is usually picked up in cash and in person, it may be impossible to find the crook and get it back. Some scammers are also instructing victims to send cash using a delivery service. If you suspect you’ve been scammed, immediately contact the money transfer service or delivery service you used — it may be possible to stop the crook from getting the money if it hasn’t been picked up yet.

Q. Why can’t my bank, credit union, or check cashing service tell if the check or money order is good?

A. When you deposit a check or money order, federal law requires you to have access to the funds within 1 to 5 days, but the actual processing takes longer. Banks, credit unions, and check cashing services accept checks and money orders based on your identification. They don’t have any information about the source. Because the check or money order goes back to the source, it can take a while for counterfeits to be discovered. For instance, if a check seems to come from a business account, the business may not learn about it until it appears on the next statement. You’re responsible because you’re in the best posi­tion to determine the risk of accepting the check or money order — you dealt with the person who gave it to you.

Q. What if I deposited or cashed the check or money order but haven’t sent the cash yet?

A. Immediately notify your bank or credit union, or a check cashing service if you used one. You will need to return the money or have your account corrected. Explain that you’ve been scammed and ask not to have any negative action taken against you such as closing your account or reporting you to a checking account abuse database. If that has already hap­pened, ask if that action can be reversed. File a re­port with your local police to put on record that you’re a scam victim. Report the scam to the National Con­sumers League, which will pass the information along to law enforcement agencies.

Q. What if I have already sent the cash?

A. Immediately notify your bank or credit union, or a check cashing service if you used one. You will need to return the money or have your account corrected. Explain that you’ve been scammed and ask not to have any negative action taken against you such as closing your account or reporting you to a checking account abuse database. If that has already hap­pened, ask if that action can be reversed. If there isn’t enough in your account to cover the loss, you could be sued to recover the funds. Try to work out a repayment plan. File a report with your local police to put on record that you’re a scam victim. Report the scam to the National Consumers League, which will pass the information along to law enforcement agencies.

Q. How much could I lose in a fraudulent scheme?

A. According to the National Consumers League, victims lose an average of $4,000 — a significant amount for most people. But your losses could be even higher. If you used some of the money to pay bills or for other purposes, you’ll have to pay that amount back to your bank or credit union as well. There may also be bounced check and overdraft charges as a result of the scam. And you could lose more than money — your account could be closed and it could harm your credit rating. Some victims have even resorted to criminal acts to recoup their losses.

Q. How can I avoid becoming a victim?

A. Think about it — there is no legitimate reason why anyone would give you a check or money order and ask you to send cash anywhere in return. Be aware that just because you can get the cash quickly — usually in 1 to 5 days — doesn’t mean the check or money order is good. Crooks take advantage of the fact that counterfeits can take weeks — even months — to discover. By then you’ve sent the money and have to pay it back to your bank. Only cash a check or money order from a person or business you know or trust. When making any busi­ness deal, do not be rushed:

Take your time to be certain you trust the person/people you are dealing with. You can be a fraud fighter by telling everyone you know — your family and friends, the people with whom you work or go to school, the people who attend your place of worship, the people you chat with online, the members of clubs or other groups to which you belong — to learn the warning signs of fraudulent schemes and know how to prevent becoming a victim. Send them the links to the videos and quizzes on http://postal inspectors.uspis.gov and encourage them to pass along the word.

Suggested Activities

Listed below are suggested activities to highlight the week’s event:

n Have an NCPW kickoff and open house.

n Invite a local expert to speak. A local postal inspector would be perfect, but a representative from a con­sumer advocacy group or an appropriate regulatory body would also be good.

n Invite a bank or credit union official to a sponsored event to talk about what could happen to identity theft victims from the financial institution’s perspective.

n If you can find someone willing to be identified as a victim, invite that person to speak.

n Collaborate with a financial institution to host an event about identity theft and fraudulent schemes.

n Establish a partnership with other federal agencies, community groups, educational institutions, and businesses to sponsor educational workshops or seminars for consumers with special needs.

n Hold a joint news conference with another consumer agency and include a local postal inspector. The postal inspector can discuss fraud and the basics of consumer tools for today’s economy from both a national and community perspective.

n Work with a local postal inspector to inform senior citizens about identity theft and fraudulent schemes. Hold seminars at local retirement communities. Postal inspectors can discuss recent identity theft cases, fraudulent schemes, and steps to prevent older Americans from becoming victims.

n Provide your postal employees with information about NCPW activities planned for your area.

n Set up a booth at a busy shopping area and distrib­ute brochures on fraud prevention and other con­sumer information. Show identity theft and fraud prevention videos (see page 17).

n Let customers know that for 5 consecutive years, the U.S. Postal Service has been named in a national survey as a most trusted government agency in pro­tecting consumers’ privacy. Refer customers to www.usps.com for additional information.

n Hand out consumer publications such as:

n Publication 281, Consumer Fraud by Phone or Mail: Know How to Protect Yourself.

n Publication 300-A, U.S. Postal Inspection Service Guide To Preventing Mail Fraud.

n Publication 370, Extra Services.

n Publication 546, A Consumer’s Guide to Sweep­stakes and Lotteries.

The video drama, Truth or Consequences, produced by the Postal Inspection Service, can be viewed and down­loaded at http://postalinspectors.uspis.gov/pressroom/videos.aspx.

Please work with your Corporate Communications con­tacts to create materials for reporters, including fact sheets and background materials that will support interviews.

Check out the publications at the Postal Service™ PolicyNet website before placing an order. Go to http://blue.usps.gov/cpim and click PUBs.

Publications can also be downloaded from the public website at www.usps.com; click All Products & Services, Publications, and then Postal Periodicals and Publications.

Event Planning Checklist

When planning National Consumer Protection Week events, keep the following suggestions in mind:

n Begin planning early.

n Contact your local postal team — postal inspectors, Corporate Communications managers, Consumer Affairs and claims managers, and Government Rela­tions representatives — to see how they can help support and participate in the fraud prevention events in your city.

n Set a date.

n Secure participants.

n Acquire posters, videos, fact sheets, brochures, and other supplies for the event.

n Secure staging, sound equipment, and a podium.

n Plan signage, including signs and banners.

n Launch a local publicity campaign.

n Draft a sequence-of-events agenda and speaker remarks.

n Plan retail opportunities (i.e., booth, bag stuffers, etc.).

n Prepare ceremony programs and invitations.

Suggested Event Flow/Timed Agenda

Events should be held between 10 a.m. and 1 p.m. to increase chances of media coverage and secure patron participation.

10 a.m. Guests arrive and are seated

10:05 to 10:10 a.m. Welcome and opening remarks
(USPS representative)

10:10 to 10:15 a.m. Remarks on local resources to
combat fraud (Partnering
organization, BBB representative)

10:15 to 10:25 a.m. Keynote address/most important
statements
(Highest ranking elected official or
consumer with a fraud story)

10:25 to 10:30 a.m. Closing remarks/reminder to
collect handouts and information
(USPS representative)

Speech Segments to Be Used at Events

Opening/Welcoming Remarks “Survive Today’s Economy: Avoid ID Theft and Fraudulent Schemes”

Good (morning/afternoon/evening).

I am pleased to be with you today to deliver an impor­tant consumer protection message.

For the U.S. Postal Service, customer service and con­sumer protection are year-round priorities.

We are very proud of the fact that Americans have placed their trust in the mail for well over 2 centuries.

In fact, for the last 5 years, Americans have voted the U.S. Postal Service the most trusted government agency for protection of consumers’ privacy.

We take our role in connecting every household and business in the nation through the mail very seriously.

That’s why we’re doing all we can to educate, advise, and encourage consumers to protect themselves by investing in their financial knowledge — because an educated consumer is really the best defense against criminals.

With today’s challenging economy, scammers have doubled their efforts in stealing from American consumers through identity theft and fraudulent financial schemes.

That’s what we’re focusing on today.

The latest complaints relate to counterfeit checks, including cashier’s checks, checks that look like they’re drawn on business accounts, money orders, traveler’s checks, and gift checks.

So when we talk about consumer protection, we under­stand that we are also talking about safeguarding the integ­rity of our national economic system. Fraudulent schemes include reshipping scams, fraud on the Internet, foreign business offers, sudden riches, work-at-home schemes, sweetheart scams, overpayments, and rental schemes.

As always, during National Consumer Protection Week, we have a lot of information to share about fraud. How to recognize it. How to avoid it. And who to contact if your personal identification information has been compromised, to help you investigate suspicious offers you may receive, or to report offers you believe are fraudulent.

As you take the time this year to increase your knowl­edge about identity theft and fraudulent schemes, know that you are securing a foundation for your family and friends to stand on as well.

As you learn about your rights and research issues con­cerning these crimes, you’re making life that much tougher for criminals.

Two out of three adults say they receive at least one potential scam contact per week.

Eighteen percent of adults say they or a family member has fallen for one of these scams. And a majority of people surveyed by the Alliance for Consumer Fraud Awareness believe that perpetrators of fraudulent schemes are responsible for making good on fraudulent checks.

The truth is that even the most educated consumer can be a target when financial pressures mount. And, of course, we are all susceptible to human weakness and the desire to hit it rich or make easy money fast.

That’s when a little support from a friend or family mem­ber can go a long way.

So, all of us need to be educated about fraud, and to share that information with others.

What are some of the more common things to look out for? What are the warning signs of a fraudulent scheme?

n No legitimate transaction includes overpayment or requires a refund.

n Typically, phony checks and money orders are so realistic-looking that even bank tellers can be fooled. You can get information from money order and check providers with tips to help tell if their products are real.

n The best way to avoid being a victim is to be cau­tious. If it seems too good to be true, it likely is. If a person approaches you and wants to complete the transaction in a hurried manner or is pressuring you to do so, reconsider the transaction altogether.

In almost every case, if you exercise judgment and com­mon sense, it is likely you’ll find clues to help you avoid being a victim of a fraudulent scheme. Consumers should also educate themselves to know how to recognize the most common of these schemes.

Take home information today and read it.

Visit www.FakeChecks.org and learn why if the offer looks too good to be true, it probably is. You will find plenty of information on various scenarios of fraudulent schemes: reshipping scams Internet fraud, foreign business offers, sudden riches, work-at-home schemes, sweetheart scams, overpayments, and rental schemes.

There are many forms of fraud. And we can be sure that con artists will continue to devise new ways to defraud the public.

But there is no reason any of us should feel defenseless or become a victim.

Now is the time to make the investment in yourself and family and educate yourselves about identity theft and the schemes that are lurking about, seeking to destroy every­thing you’ve worked so hard to build.

Whatever you do, don’t take this lightly. Don’t think that this can’t happen to you. Don’t think you’re too smart for this kind of thing.

It has happened to the best of us. It can and it does hap­pen to people just like you and me.

So, let’s do all we can to put identity thieves and scam­mers out of business. The only true way to stop these crimes is through increased public awareness, education, vigilance, and aggressive law enforcement.

Do your part and make the most important investment you’ll ever make.

Educate yourself, use your judgment, and whatever you do, don’t be an easy target.

Though identity theft and fraudulent schemes are crimes, the real crime is not knowing what to look out for.

The sooner you invest in your education about these crimes, the better!

The power to beat these fast-growing crimes rests in your hands.

Opening/Welcoming Remarks (Alternative 1)

Good (morning/afternoon/evening):

It’s a pleasure for me to be with you today.

Since 1998, the country has dedicated 1 full week as National Consumer Protection Week (it’s in March this year). It is a time when government agencies, consumer protection groups, and industry associations join together across the country to put a spotlight on how consumers can protect their interests and avoid fraud.

The Postal Service and the Postal Inspection Service are pleased to be members of the National Steering Com­mittee helping to lead the effort this year.

For over 200 years, postal inspectors have been fighting fraud, protecting the mail, and working on behalf of the American people to promote the honesty and integrity of the American marketplace.

And in 1971, the office of the Consumer Advocate was established within the Postal Service to ensure that the interest of the American consumer would be a guiding light in the development and delivery of mail service to the nation.

Today, all of us in the Postal Service take the opportu­nity of National Consumer Protection Week to thank all our customers for their business — it is a pleasure to serve you.

And as National Consumer Protection Week implies, we take this time to remind everyone that consumer fraud exists and that there are simple principles that consumers can employ to protect themselves from becoming victims of fraud.

This year we’re concentrating on problems that many, many Americans have seen firsthand in the past few years — identity theft and fraudulent schemes. And in today’s challenging economy, it’s not getting any better.

Thousands of us have had our personal identification information compromised. Others are approached online, by phone or via the mail to make business or personal arrangements with someone sight unseen, and that some­one wants to consummate the arrangement with a check. But for one reason or another, all or part of the check needs to be wired back.

We want you to learn about identity theft and fraudulent schemes. Knowing about these crimes could keep you from losing thousands of dollars. The sooner you educate yourself and your loved ones about these crimes, the better!

Here to tell us more about these types of fraud is _________________.

Opening/Welcoming Remarks (Alternative 2)

Good (morning/afternoon/evening):

It’s a pleasure to be here today. I thank all of you for coming out.

The United States Postal Service is part of the fabric of America. We trace our roots to 1775 and Ben Franklin.

Throughout the history of our nation, the Postal Service has been a partner in the progress of the American people. And as our country has grown and been transformed over the years, so has the Postal Service.

We carry 46 percent of the world’s card and letter mail volume, are the nation’s second largest employer, have 34,000 facilities, and process 670 million mailpieces each day.

And today, we are transforming our business to make it quick, easy, and convenient for customers to do business with us — over the Internet, over the phone, or over the counter in the Post Office.

However, the one thing that has never changed is our focus on service to our nation, to our communities, and to each and every customer.

It is because of this historic relationship that we have the honor to lead in a nationwide effort of great importance.

National Consumer Protection Week 2009 lasts only 7 days. However, we hope and believe that the basic mes­sage we deliver today can last a lifetime.

The Postal Service has been given the unique mission to bind the nation together through the correspondence, communications, and commerce that are delivered through the mail.

With the support of friends and family, common sense, consumer education, and the resources of the local com­munity behind them, all Americans can protect themselves from fraud and benefit from the genuine opportunities that America has to offer.

This year we focus our attention on identity theft and on financial schemes you would never fall for in person — that’s why many of them occur online. Someone offers you a work-at-home job opportunity reshipping merchandise, wants to give you a sweepstake prize, or wants to pay for something you advertised for sale or for rent. All of these scenarios ultimately lead to you getting one or more checks to cash for the fraudster, provided you quickly wire some or all of that check back. Knowing about these various schemes could save you thousands of dollars.

Though identity theft and fraudulent schemes are crimes, the real crime is not knowing what to look out for.

The sooner you invest in your education about these crimes, the better.

Joining us now to share information about protecting yourself against these crimes is _____________________.

Opening/Welcoming Remarks (Alternative 3)

This option includes introductions of other speakers

Good (morning/afternoon/evening):

Thank you for joining us.

It’s a pleasure to be with you as the nation celebrates National Consumer Protection Week. Our theme this year is “Survive Today’s Economy: Avoid ID Theft and Fraudu­lent Schemes.”

We have a great message to deliver today, some impor­tant information to share, and some very special guests.

We are very lucky to have with us:

(The highest ranking official always speaks first or last. In the case of elected officials, especially congressional mem­bers, they usually prefer to speak last.)

n (Name) … (Title) … (brief comment possibly) (e.g., Rob Roberts, legislative aide for Representative John Smith, with a timely message of support).

n Mayor (Name), who will speak about resources and support available to local citizens).

n (Name), National Consumers League representative, sharing (his/her) insights on how consumers can combat fraud.

n And, Postal Inspector (name) will share (his/her) experience with us.

Also, we have a very interesting video on how fraudulent schemes can happen — which you can watch today — and information on other types of fraud. So make sure you have that information before you leave.

Our first speaker is …

Remarks of Postal Service Representative (Alternative 1)

Although con artists can be very clever, and their con games can be very convincing, consumers are not — or at least, should not — be defenseless.

First, and foremost, we all need to use common sense. If something sounds too good to be true, it probably is. If something doesn’t feel right, we probably should investi­gate more.

For example, why would anyone pay money to receive a free prize? Or how is it possible that someone could really believe an e-mail that says you’ve just won a foreign lottery?

And we must always be on guard for any request for personal information — whether it is a Social Security num­ber, a PIN, or checking account information. You wouldn’t give a stranger the keys to your home — why give them the keys to your personal life?

But people do it.

So remember: if it smells fishy, you are probably the one on the wrong side of the pole. Don’t bite.

Take advantage of the free information that is available. Read the brochures we have here today. Go online to www.FakeChecks.org. The information is there.

Remarks of Postal Service Representative (Alternative 2)

In this speech, name the six scenarios, but choose one scenario to highlight in your remarks. The other scenarios could be used as support in an interview.

Every year, thousands of consumers are victimized by fraud. If you take their bait and put a check into your bank account, then wire that money out before the check clears, you will be on the hook to your bank for that money. My goal today is to tell you about some of the leading types of identity theft and fraudulent schemes. I want you and your family to be able to identify fraud before you fall victim to it.

If you follow our tips, and leave your money where it is, you’ll recognize when something sounds too good to be true, and really is just that.

According to the National Consumers League, victims of fraudulent schemes lose an average of $4,000. In addi­tion, according to the Federal Bureau of Investigation’s (FBI’s) Internet Crime Complaint Center, the amount of reported losses from fraudulent schemes quadrupled in 3 years.

Though there are various fraudulent schemes, a com­mon theme exists in all of them: Just because a deposited check shows up as “funds available” in your account reg­ister, it doesn’t mean the check is good or has cleared. Federal law gives consumers the right to have quick access to the funds from deposited checks (usually within 1 to 5 days). However, it can take weeks for counterfeits to be discovered.

Remember, you will be responsible for all fees associ­ated with a counterfeit check.

The main thing to remember when it comes to fraudu­lent schemes is this — no one who wants to give you money should ask you to send them money.

Fraudulent schemes generally fall into one of the follow­ing scenarios: reshipping scams, fraud on the Internet, for­eign business offers, sudden riches, work-at-home schemes, love losses, overpayments, and rental schemes.

Suggested Information to Highlight in Speech Segments

Reshipping Scams

Have you been asked to receive packages at your home or business and mail them to someone else? Postal inspec­tors advice: Don’t do it!

Criminals use a variety of come-ons to trick people into reshipping fraud. They may even send counterfeit mailing labels to their recruits as a part of the scheme. The U.S. Postal Service returns packages with invalid postage.

See if you recognize one of these reshipping scenarios:

Work-at-Home Scams

Criminals post phony job announcements on Internet career sites offering positions such as “merchandising manager,” “package processing assistant,” or a similar title. Job duties include receiving packages and mailing them to a foreign address on behalf of a client. They may even send you postage-paid mailing labels.

The real story: A criminal has purchased merchandise with stolen credit cards and needs your help to smuggle the goods out of the country. The company is fake — even the mailing labels are counterfeit. And you are committing a felony when you help out these criminals.

Sweetheart Scams

Fraudulent reshippers also lurk on dating websites. They send a few e-mails to get to know you, and may even send a photo or flowers. Once they have your attention, they ask you to help their business or family by shipping packages to Europe or Africa. They may even claim to be working with a charity or mission, and request help in get­ting “donated” merchandise delivered to Africa or another part of the world.

The real story: You’re being asked to commit a crime by smuggling stolen goods. The photo may look like your per­fect match, but it’s a fake — and could be the picture of your worst nightmare.

Postage-Paid Label Scams

Scammers sometimes buy merchandise on Internet auction or classified advertisement sites (and they often use counterfeit checks or stolen credit accounts to pay.) When they contact the seller, they ask if they can provide a postage-paid shipping label instead of paying for postage. Then they e-mail a label that looks legitimate.

The real story: The label is counterfeit or it was bought using a stolen credit card. When postal inspectors or other law enforcement officers follow the clues to the return address, it often leads to an unsuspecting victim of a postage-paid label scam. Too often, the victim tells how the payment for the merchandise bounced too.

USPS Click-N-Ship customers will want to make special note of this scheme.

What should you do if you’ve been tricked into reship­ping fraud?

n Don’t accept packages at your address for people you don’t know.

n Be wary of anyone asking to send you a mailing label purchased online.

n Stop all communication with operators who try to solicit your help in reshipping items.

n If you already have merchandise from such an offer, don’t mail it.

n Keep all correspondence (e-mails, faxes, etc.) related to these scams.

n Contact postal inspectors at 877-876-2455.

Fraud on the Internet

Old games, new tricks. Con artists are always offering deals that sound “too good to be true.” Originally, they came by mail or a phone call. Now they’re coming through a more anonymous venue to pitch fraud — the Internet.

Although the Internet offers a safe and convenient venue to do business, fraudsters also like the Internet — to target unsuspecting consumers.

Online scammers can ignore national borders or bound­aries. They have only one objective: to steal your money. Whether it’s auction fraud or identity theft, reshipping scams or foreign lotteries, be cautious, and be smart.

U.S. postal inspectors offer these tips:

n Be suspicious of e-mail that appears to be from banks, online auction sites, or other retailers.

n Never use a link in an e-mail to visit a website.

n Only purchase goods and services from sites you trust.

n Examine all online offers before buying anything. When you’re online, be on guard. Don’t respond to suspicious e-mail and mail, and hang up on phone offers that sound “too good to be true.”

The U.S. Postal Inspection Service has these consumer brochures to help you learn more about fraud concerns:

Identity Theft
Publication 280 text-only version, www.usps.com/cpim/ftp/pubs/pub280/welcome.htm

Consumer Fraud By Phone or Mail
Publication 281 text-only version, www.usps.com/cpim/ftp/pubs/pub281.htm

Consumer & Business Guide to Preventing Mail Fraud
Publication 300-A text-only version, www.usps.com/cpim/ftp/pubs/pub300a/welcome.htm

Prevención del Fraude Postal Prevención del Fraude Postal
Publicacion 300-A-S text-only version, www.usps.com/cpim/ftp/pubs/pub300as.htm

Stop Think Click: An Overview of Computer Security
The Internet gives you access to information, entertain­ment, financial offers — frankly, countless products and services. At the same time, it can leave you open to online scammers, identity thieves, and more. Learn experts’ top tips for computer security, http://www.onguardonline.gov/.

For more information on Internet fraud, visit www.lookstoo goodtobetrue.com

Foreign Business Offers

The potential victim receives an e-mail from a supposed foreign official, businessman, etc., with a proposal. The sender wants to move large sums of money from a foreign country and needs assistance. The victim is usually offered a portion of the proceeds. If the victim agrees, he usually receives checks for large sums of money in the mail. The victim deposits the checks into his bank account and the funds are posted to the account and shown as “available.”

The fraudster wishes to send more money to the victim but quickly needs a portion of it returned in order to sup­posedly bribe an official, pay transfer fees, etc. The victim believes the previously deposited checks were genuine because the funds show as “available” in his bank account, so he honors the request and wires a portion of the funds back to the fraudster. The original deposited checks are returned as counterfeit and the victim is then held respon­sible for the loss and associated fees.

Sudden Riches

The potential victim receives a letter stating he has the right to receive a substantial sum of money. For example, the letter may say that the potential victim has won a for­eign lottery or is the beneficiary of someone’s estate, such as that of a long-lost relative. The letter will inform the vic­tim that he must pay a processing or transfer fee before receiving the money. However, a check or money order is enclosed to cover the required fee. The letter will ask the victim to deposit the check or money order into his bank account and wire the fee to a third party, usually in a foreign country.

No legitimate contest promoter will ever ask for money to be paid upfront in order to send out a prize. It’s also wise to ask yourself whether you even entered the contest in the first place.

Overpayments

A scammer offers overpayments on items that a con­sumer advertised in the classifieds or on an online auction. The scammer sends the seller a check or money order for more than the purchase price and then asks that the extra money be sent to someone who will take care of shipping.

In another scenario, scam artists say that a check or money order payment will come from someone who owes them money and tell the victim to deduct his/her share and send the rest. They may claim they’re in a foreign country and that because of currency differences it’s difficult to make payment directly.

Consumers who buy and sell on craigslist should make special note of this scheme.

There’s no reason to have someone else send payment.

Scammers sometimes claim they sent the wrong amount “by mistake” and ask victims to return the excess. Legitimate buyers will be happy to send the exact amount you’re owed.

Remarks to Close the Event (Alternative 1)

Thank you (last speaker).

As you have seen and heard today, fraud comes in many forms and every one of us can be a target — young and old, rich or poor. But we never have to face the prob­lem alone. Our families and our friends are potent allies who can bring considerable experience and perspective to the fight against fraud.

And as we have made clear today, there are top-notch people in the Postal Inspection Service and in state, local, and federal agencies who are out there fighting fraud and bringing these criminals to justice.

The first and best line of defense is you, the educated consumer. Learn to recognize fraud. Understand the resources that are out there to help you. And watch out for family members, especially those who might be vulnerable for one reason or another. Together, we can stop fraud cold.

And that’s what National Consumer Protection Week is all about.

So, let’s do all that we can to put the scammers out of business. The only true way to stop identity theft and fraud­ulent schemes is through increased public awareness, education, vigilance, and aggressive law enforcement.

Do your part and make the most important investment you’ll ever make.

Educate yourself, use your judgment, and whatever you do, don’t be an easy target.

Though identity theft and fraudulent schemes crimes, the real crime is not knowing what to look out for.

The sooner you invest in your education about these crimes, the better!

The power to beat these fast-growing crimes rests in your hands.

And at your fingertips. Just type in www.Fake Checks.org on your laptop or home computer for more detailed information, get the phone number to report fraud, and find tools for today’s economy.

Thanks for coming. Please remember to pick up the resource materials before leaving today.

Remarks to Close the Event (Alternative 2)

Thank you (last speaker)

Ladies and gentlemen, that concludes our program. I want to thank each of our speakers for joining us today and for sharing valuable information and insights on how each of us can fight fraud.

I invite you to stay a while and talk informally with our guest speakers. In addition, don’t forget to check out the literature we have. And remember that more information is available online at http://postalinspectors.uspis.gov/.

Information also is available at www.FakeChecks.org, including phone numbers to report fraud and materials you can share with your friends and family.

Thank you.

Remarks for Post Office Events

Good (morning/afternoon/evening).

I am pleased to be with you today to deliver an impor­tant consumer protection message.

For the U.S. Postal Service, customer service and con­sumer protection are year-round priorities.

We are very proud of the fact that Americans have placed their trust in the mail for well over 2 centuries.

In fact, for the last 5 years, Americans have voted the U.S. Postal Service the No. 1 government agency for con­sumer trust and the protection of privacy.

As always, during National Consumer Protection Week, we have a lot of information to share about fraud.

How to recognize it. How to avoid it. And who to contact to help you investigate offers you may receive or to report offers that you believe are fraudulent.

As you take the time this year to spruce up on your knowledge about identity theft and fraudulent schemes, know that you are securing a foundation for your family and friends to stand on as well. As you learn about your rights and research issues concerning fraud, you’re making it that much tougher for criminals.

Two out of three adults say they receive at least one potential scam contact per week.

Eighteen percent of adults say they or family members have fallen for one of these scams. And a majority of people surveyed by the Alliance for Consumer Fraud Awareness believe that a counterfeit check writer is responsible for the funds.

The truth is that even the most educated consumer can be a tempting target when financial pressures mount.

And, of course, we are all susceptible to human weak­ness and the desire to hit it rich or make easy money fast.

That’s when a little support from a friend or family mem­ber can go a long way.

So all of us need to be educated about fraud and to share that information with others. Here’s some informa­tion on identity theft and fraudulent schemes for you to take home today and read.

Visit www.FakeChecks.org and learn why if the offer looks too good to be true, it probably is. Do your part and make the most important investment you’ll ever make.

Educate yourself, use your judgment, and whatever you do, don’t be an easy target.

Though identity theft and fraudulent schemes are crimes, the real crime is not knowing what to look out for. The sooner you invest in your education about these crimes, the better!

The power to beat this fast-growing fraud rests in your hands.

# # # 

National Consumer Protection Week Downloadable Posters

Poster #1: http://postalinspectors.uspis.gov/radDocs/idposter.pdf

Downloadable Poster #1

Poster #2: http://postalinspectors.uspis.gov/radDocs/consumer/dial4eng.pdf

Downloadable poster #2

National Consumer Protection Week Downloadable Fraud Prevention Videos

https://postalinspectors.uspis.gov/pressroom/videos.aspx

Truth or Consequences: Fake Check Scams
Mixed in with the bills, you get a surprise — it’s a big check made out to you. It looks real, but is it? Before you cash that check, ask one simple question: Is it free money or a short­cut to big trouble? It looks like a real check, but is it? These days, the scammers are getting better and the scams more elaborate. Their fake checks and money orders are so good, they could fool your bank. It’s harder and harder to know if the next big offer you receive is real or yet another scam designed to empty your pockets.

All the King’s Men: Picking Up the Pieces
Fraud schemes victimize millions of Americans each year, leaving many financially devastated. There are laws to pro­tect victims and services and support available to them. The U.S. Postal Inspection Service urges victims to learn more about their rights and services by downloading our free video. Remember, being a victim of a crime is nothing to be ashamed of. And neither is seeking help to recover from it.

Nowhere to Run: Cross-Border Fraud
The Internet and international phone calls make it easy for fraudsters to work from anywhere in the world. This video illustrates how U.S. postal inspectors created task forces with Canadian law enforcement partners to stop “long dis­tance” scams.

Web of Deceit: Internet Fraud
Internet scams are like old wine in new bottles. Telemarket­ing and mail fraud scams are now coming to you from cyberspace. This video tells the story of a scammer who uses the Internet to victimize unsuspecting consumers around the world until he gets caught in his own web of deceit. The video also provides tips on what to watch out for when you do business on the Internet.

Long Shot: Foreign Lottery Scams
It’s illegal to play foreign lotteries in the United States. But another reason not to play is that you are almost guaran­teed to lose. And once you play, you can count on receiving more “chances” to play and lose. This free video tells the story of a foreign lottery fraud victim and the con artist behind the scam. Produced by High Noon Film and presented by the U.S. Postal Inspection Service, it also provides tips on helping you avoid becoming a victim of this scam.

Work-at-Home Scams: They Just Don’t Pay
Working at home has become attractive to many stay-at-home moms, college students, and retirees. While some jobs are legitimate, others just don’t deliver on their prom­ises. This free, short video tells the story of a new type of work-at-home scam and how a young mother gets caught up in it. It also provides tips on how you can avoid being duped by criminals and what to do if you’ve been victim­ized. This High Noon video is presented by the U.S. Postal Inspection Service.

Identity Crisis: Protect Your Identity
Identity fraud is the fastest-growing crime in America. With millions of victims and losses in the billions of dollars, it continues to be one of consumers’ biggest fears. This free video tells the story of a couple whose credit is ruined and of the criminals who defrauded them. The video by High Noon Film, presented by the U.S. Postal Inspection Service, also provides tips on how to protect yourself against identity fraud — and what to do if you become a victim.

Dialing for Dollars: Telemarketing Fraud
Telemarketing fraud costs Americans millions of dollars each year. And when it comes to phony investment “oppor­tunities,” older Americans are prime targets. This free, 15–minute video tells the story of such a scam and the lives that are ruined by criminals. The film provides tips on how to protect yourself from investment fraud, and tells you what to do if you’ve been victimized. “Dialing for Dollars” is a High Noon video presented by the U.S. Postal Inspection Service.

Postal Service Brochure Ordering Information

Postal Service publications make perfect handouts for customers during NCPW. They also are good resources for postmasters and managers when preparing for the week’s events.

You can order these publications from the Material Dis­tribution Center (MDC) by using touch-tone order entry (TTOE): Call 800-273-1509.

Note: You must be registered to use TTOE. To register, call 800-332-0317, option 1, extension 2925, and follow the prompts to leave a message. (Wait 48 hours after register­ing before placing your first order.)

Use the following information to order these publications:

 

Title

PSIN

PSIN

Quick Pick Number

Unit

Price

Min.
Order

Bulk Pack

USPIS Guide to Preventing Mail Fraud

PUB 300-A

7610-04-000-6949

426

EA

$0.2782

25

300

Consumer Fraud by Phone or Mail: Know How to Protect Yourself

PUB 281

7610-02-000-9388

641

EA

$0.0420

100

1,000

A Consumer’s Guide to Sweepstakes and Lotteries

PUB 546

7610-03-000-4600

465

EA

$0.1200

50

800

Proclamation: NCPW 2009

This proclamation can be adapted to reflect local com­munity information and displayed at NCPW events as a vis­ible display of a community’s commitment to promoting National Consumer Protection Week.

Whereas National Consumer Protection Week was established in 1998 by representatives of federal, state, and local governments as well as national advocacy groups as a means to highlight consumer protection,

Whereas the Postmaster General established the office of the Consumer Advocate in 1971 to ensure that the inter­ests of consumers would serve to guide the development, progress, and actions of the United States Postal Service,

Whereas Postal inspectors have safeguarded the sanc­tity of the U.S. Mail and protected Postal Service custom­ers for more than 180 years, combating crimes such as robberies, mail theft, and fraud,

Whereas consumer fraud is detrimental to the economic interests of the nation and the well-being of its citizens,

Whereas fraud is destructive not only to individuals but to families, threatening their livelihoods, endangering their retirements, and attacking their household security,

Whereas fraud of all kinds frequently depends for its success upon the compliance and participation of its victims,

Whereas by its very nature fraud can be reduced and often eliminated by consumers who are educated and use common sense,

Whereas the national theme for this year is “Nuts and Bolts: Tools for Today’s Economy,”

Whereas the focus of our efforts is on identity theft and fraudulent schemes,

And, whereas the (name of local city, municipality, etc.) is home to (more than X thousand) men, women, and chil­dren who depend on an open, honest, safe, and secure marketplace to conduct commerce and earn a living,

Resolved, that (local community or organization)

(1) Supports National Consumer Protection Week

(2) Joins with the U.S. Postal Service and the Postal Inspection Service to educate consumers on how to recognize and avoid identity theft and fraudulent schemes

(3) And, declares (day of event) as Consumer Awareness Day.

Congressional State/Manager/Representatives

To dial extension, please use area code and prefix (202) 268-xxxx.

 

State

Manager

Extension

Representative

Extension

Alabama

Mitch King

3740

Laurie Solnik

3743

Alaska

Mary Ann Simpson

3741

Linda Macasa

3750

American Samoa

Mary Ann Simpson

3741

Linda Macasa

3750

Arizona

Cathy Pagano

3427

Mico Milanovic

7217

Arkansas

Cathy Pagano

3427

Polly Gibbs

4387

California

Mary Ann Simpson

3741

Linda Macasa

3750

Colorado

Cathy Pagano

3427

Mico Milanovic

7217

Connecticut

Ken Currier

3616

Jo Waterman

6748

Delaware

Ken Currier

3616

Jo Waterman

6748

District of Columbia

Mitch King

3740

Jim Cari

6029

Florida

Mitch King

3740

Laurie Solnik

3743

Georgia

Mary Ann Simpson

3741

Linda Macasa

3750

Guam

Mary Ann Simpson

3741

Linda Macasa

3750

Hawaii

Mary Ann Simpson

3741

Linda Macasa

3750

Idaho

Mary Ann Simpson

3741

Linda Macasa

3750

Illinois

Sheila Meyers

2353

Talaya Simpson

7839

Indiana

Sheila Meyers

2353

Sheryl Bonifer

7505

Iowa

Sheila Meyers

2353

Sheryl Bonifer

7505

Kansas

Cathy Pagano

3427

Mico Milanovic

7217

Kentucky

Mitch King

3740

Laurie Solnik

3743

Louisiana

Cathy Pagano

3427

Polly Gibbs

4387

Maine

Ken Currier

3616

Kathy Sitterle

6027

Maryland

Mitch King

3740

Jim Cari

6029

Massachusetts

Ken Currier

3616

Jo Waterman

6748

Michigan

Sheila Meyers

2353

Talaya Simpson

7839

Minnesota

Sheila Meyers

2353

Sheryl Bonifer

7505

Mississippi

Mitch King

3740

Laurie Solnik

3743

Missouri

Sheila Meyers

2353

Sheryl Bonifer

7505

Montana

Mary Ann Simpson

3741

Linda Macasa

3750

Nebraska

Cathy Pagano

3427

Mico Milanovic

7217

Nevada

Mary Ann Simpson

3741

Linda Macasa

3750

New Hampshire

Ken Currier

3616

Jo Waterman

6748

New Jersey

Ken Currier

3616

Jo Waterman

6748

New Mexico

Cathy Pagano

3427

Mico Milanovic

7217

New York

Ken Currier

3616

Kathy Sitterle

6027

North Carolina

Mary Ann Simpson

3741

Linda Macasa

3750

North Dakota

Sheila Meyers

2353

Sheryl Bonifer

7505

Ohio

Mitch King

3740

Jim Cari

6029

Oklahoma

Cathy Pagano

3427

Polly Gibbs

4387

Oregon

Mary Ann Simpson

3741

Linda Macasa

3750

Pennsylvania

Mitch King

3740

Laurie Solnik

3743

Puerto Rico

Ken Currier

3616

Kathy Sitterle

6027

Rhode Island

Ken Currier

3616

Jo Waterman

6748

South Carolina

Mary Ann Simpson

3741

Linda Macasa

3750

South Dakota

Sheila Meyers

2353

Sheryl Bonifer

7505

Tennessee

Mary Ann Simpson

3741

Linda Macasa

3750

Texas

Cathy Pagano

3427

Polly Gibbs

4387

Utah

Cathy Pagano

3427

Mico Milanovic

7217

Vermont

Ken Currier

3616

Kathy Sitterle

6027

Virgin Islands

Ken Currier

3616

Kathy Sitterle

6027

Virginia

Mitch King

3740

Jim Cari

6029

Washington

Mary Ann Simpson

3741

Linda Macasa

3750

West Virginia

Mitch King

3740

Jim Cari

6029

Wisconsin

Sheila Meyers

2353

Talaya Simpson

7839

Wyoming

Cathy Pagano

3427

Mico Milanovic

7217

Corporate Communications Managers

 

Name

Function

Office Telephone

E-mail Address

Joanne Veto

Public Relations & Promotional Communications, Headquarters

202-268-3118

joanne.m.veto@usps.gov

Gerry McKiernan

Media Relations, Headquarters

202-268-2599

gerald.j.mckiernan@usps.gov

Connie Totten-Oldham

Strategic Communications &

Integration, Headquarters

202-268-3276

connie.totten-oldham@usps.gov

Roy Betts

Community Relations, Headquarters

202-268-3207

roy.a.betts@usps.gov

Helen Skillman

Internal Communications, Headquarters

202-268-6712

helen.j.skillman@usps.gov

Nick Sucich

USPS-TV, Headquarters,

202-268-5178

nicholas.j.sucich@usps.gov

Irene Lericos

Field Communications, Headquarters

202-268-7650

irene.a.lericos@usps.gov

Thad Dilley

Brand Equity & Design, Headquarters

202-268-2194

thad.e.dilley@usps.gov

Kevin Coleman

Information Policies &

Procedures, Headquarters

703-292-3962

kevin.j.coleman@usps.gov

Earl Artis

A/Southwest Area

214-819-8748

earl.c.artis@usps.gov

Larry Dingman

Southeast Area

901-747-7544

larry.d.dingman@usps.gov

Monica Hand

New York Metro Area

212-330-5139

monica.a.hand@usps.gov

Debra Hawkins

Northeast Area

860-285-7265

debra.a.hawkins@usps.gov

Jim Mruk

Great Lakes Area

630-539-6565

james.a.mruk@usps.gov

Teresa Rudkin

Western Area

303-313-5130

teresa.rudkin@usps.gov

Don Smeraldi

Pacific Area

858-674-3149

don.a.smeraldi@usps.gov

Paul Smith

Eastern Area

215-931-5054

paul.f.smith@usps.gov

Deborah Yackley

Capital Metro Area

301-548-1465

deborah.a.yackley@usps.gov

See also http://www.usps.com/communications/newsroom/mediacontacts.htm for more contacts.

Postal Inspection Service Contacts

 

Area

Field Office

Name and Address

Office Phone

Northeast

Boston

Kenneth Walker
495 Summer St., Ste. 600
Boston, MA 02210-2114

617-556-0494

Buffalo

Raymond Williams
1200 Main Place Tower
Buffalo, NY 14202-3796

716-853-5332

NY Metro

New York

Al Weissmann
PO Box 555
New York, NY 10116-0555

212-330-2270

Newark

Ed Steed
PO Box 11950
New Brunswick, NJ 08906-1950

732-819-3237

San Juan

Eliezer Julian
PO Box 363667
San Juan, PR 00936-3667

787-749-7654

Eastern

Pittsburgh

Andrew Richards
1001 California Ave., Rm. 2101
Pittsburgh, PA 15290-9000

412-359-7932

Cleveland

Terrence Sullivan
PO Box 5726
Cleveland, OH 44101-0726

216-443-4022

Cincinnati

Lisa Fitzpatrick
895 Central Ave., Ste. 400
Cincinnati, OH 45202-1961

513-684-8038

Charleston, WV

Cathy Cantley
PO Box 1308
Charleston, WV 25325-1308

304-357-4136

Lexington

Roberta Bottoms
PO Box 11710
Lexington, KY 40577-1710

859-231-6781

Philadelphia

Reginald Wade

333 E. City Line Avenue, 2nd Flr.

Bala Cynwyd, PA 19004

610-668-4524

Harrisburg

Lawrence Dukes

PO Box 60035
Harrisburg, PA 17106-0035

717-257-2338

Wilmington, DE

Yvette Thomas
PO Box 10607
Wilmington, DE 19850

302-323-3765

Cap Metro

DC/Balt/No Va.

Jervey Rodgers
10500 Little Patuxent Pkwy., 2nd Flr.

Columbia, MD 21044-3509

410-715-7726

Charlotte

Justin Crooks
PO Box 3000
Charlotte, NC 28228-3000

704-329-9131

Charleston SC

Tom Gasser
PO Box 40307
Charleston, SC 29423-0307

843-760-5441

Columbia

John Galvin
PO Box 1796
Columbia, SC 29202-1796

803-733-4637

Southeast

Atlanta

Yulanda Burns
PO Box 16489
Atlanta, GA 30321-0489

404-608-4533

Birmingham

Tony Robinson
PO Box 381388
Birmingham, AL 35238-1388

205-326-2908

Memphis

Katrina Chalmers
161 E. GE Patterson Ave.
Memphis, TN 38103-9395

901-746-1024

Miami

Delfin Alvarez
3400 Lakeside Dr., 6th Flr.
Miramar, FL 33027-3242

954-436-7218

Tampa

Douglas Smith
PO Box 22526
Tampa, FL 33622-2526

813-281-5228

Orlando

Ed Moffitt
PO Box 620124
Orlando, FL 32862-0124

407-850-6391

Great Lakes

Chicago

Phil Steele
433 W Harrison
Chicago, IL 60669-2201

312-983-7937

Milwaukee

Lori Groen
PO Box 788
Milwaukee, WI 53201-0788

414-287-2225

St. Louis

Dan Taylor
1106 Walnut St.
St. Louis, MO 63199-2201

314-539-9342

Detroit

Wylie Christopher
PO Box 330119
Detroit, MI 48232-6119

313-337-2187

Grand Rapids

Jane Anderson
PO Box 2245
Grand Rapids, MI 49501-2245

616-771-8527

Indianapolis

Laura Carter
7188 Lakeview Pkwy. W. Dr.
Indianapolis, IN 46268-4104

317-328-2515

Western

Denver

Richard Sheehan II
1745 Stout St., Ste. 900
Denver, CO 80202-3034

303-313-5335

Omaha

Dave Margritz
PO Box 249550
Omaha, NE 68124-9550

402-392-8925

Minneapolis

Jeffery Long
PO Box 580051
Minneapolis, MN 55458-0051

612-349-4703

Des Moines

Sam Owens
PO Box 566
Des Moines, IA 50302-0566

515-253-2683

Kansas City

Donald Obritsch
6201 College Blvd., Ste. 400
Overland Park, KS 66211-2435

913-266-2443

Phoenix

Patricia A. Armstrong
PO Box 20666
Phoenix, AZ 85036-0666

602-223-3269

Salt Lake City

Randy Tuckett
PO Box 26065
Salt Lake City, UT 84126-0065

801-974-2274

Seattle

Kimalie Hollomon
PO Box 400
Seattle, WA 98111-4000

206-442-6336

Spokane

Randy Griffin
PO Box 1464
Spokane, WA 99210-1464

509-838-0257

Portland

Dennis Fernald
921 S.W. Washington, Ste. 790
Portland, OR 97205-2898

503-279-2072

Anchorage

Andrea Avery
341 W. Tudor Rd., Ste. 208
Anchorage, AK 99503-6648

907-261-6326

Southwest

Dallas/Ft Worth

Amanda McMurrey
14800 Trinity Blvd., Ste. 600
Fort Worth, TX 76155-2675

817-359-2797

Little Rock

Daniel Medrano
PO Box 15058
Little Rock, AR 72231-5058

501-945-6717

Albuquerque

Wayne Palomar
PO Box 25905
Albuquerque, NM 87125-0905

505-346-8493

Houston

Manuella Bakker
650 N. Sam Houston Pkwy. W.
Houston, TX 77067-9000

713-238-4484

New Orleans

William Bonney
PO Box 51690
New Orleans, LA 70151-1690

504-589-1205

McAllen

Michael Martinez Partida
PO Box 5129
McAllen, TX 78502-5129

956-971-1724

Pacific

Los Angeles

Renee Focht
PO Box 2000
Pasadena, CA 91102-2000

626-405-1285

San Diego

Rick Vida
PO Box 122110
San Diego, CA 92112-2110

619-531-8213

San Francisco

Hillary Smith
PO Box 882528
San Francisco, CA 94188-2528

415-778-5941

Area Consumer Affairs Managers and Customer Service Program Specialists

 

District/Area

Name

Hotline

Address

ZIP Codes Served

Capital Metro Area

Grove

LeTarte (A)

301-548-1468

16501 Shady Grove Rd.
Gaithersburg, MD 20898-3209

Baltimore, Capital, Greater South Carolina, Greensboro, Mid-Carolinas, Northern Virginia, Richmond

Baltimore

Renee Morant (A)

410-347-4669

900 E. Fayette St., Rm. 109C
Baltimore, MD 21223-9631

210, 211, 212, 214, 215, 216, 217, 218, 219

Capital

Deborah Calloway (A)

202-636-1314

900 Brentwood Rd., NE
Washington, DC 20066-9998

200, 202, 203, 204, 205, 206, 207, 208, 209

Greater South Carolina

Deborah Felder (A)

803-926-6389 / 6335

PO Box 929632
Columbia, SC 29292-9632

290-296

Greensboro

Cathel Brown

336-668-1235

PO Box 27499
Greensboro, NC 27498-9631

270-279, 286

Mid-

Carolinas

Kathryn Kerzner

704-424-4422

2901 Scott Futrell Dr.
Charlotte, NC 28228-9976

280-285, 287-289, 297

Northern Virginia

Chatika “Tika” Copeland

703-698-6563

8409 Lee Hwy.
Merrifield, VA 22081-9631

201, 220-223, 226, 227

Richmond

Tyra Roberts

804-775-6165

1801 Brook Rd.
Richmond, VA 23232-9631

224, 225, 228-239, 244

Eastern Area

Max Raizada

412-494-2504

5315 Campbells Run Rd.
Pittsburgh, PA 60117-4000

Appalachian, Cincinnati, Columbus, Central PA, Kentuckiana, Philadelphia Metro, Northern Ohio, Pittsburgh, South Jersey

Appalachian

Cynthia Coles

304-561-1071 / 73

PO Box 59631
Charleston, WV 25350-9631

240-259, 261-268

Central Pennsylvania

Marita Hines

717-257-4803

1425 Crooked Hill Rd.
Harrisburg, PA 17107-9631

169-188, 195, 196

Cincinnati

Bonni Manies

513-684-5794

1591 Dalton St., Rm. 108
Cincinnati, OH 45234-9631

410, 434-436, 450-455, 458, 470

Columbus

Linda Lantto

614-722-9758

850 Twin Rivers Dr.
Columbus, OH 43216-9631

430-433, 437, 438, 456, 457

Erie

Sandra Jones (A)

814-836-7360

2709 Legion Rd.
Erie, PA 16515-9621

155, 157-168

Kentuckiana

Cathy Snyder

502-473-4220 / 21

PO Box 31631
Louisville, KY 40231-9631

400-409, 411-418, 420-427, 471, 476, 477

Northern Ohio

Vanessa Hutchinson

216-443-4416

2400 Orange Dr., Rm. 25
Cleveland, OH 44101-9631

439, 440, 441, 442, 443, 444, 445, 446, 447, 448, 449

Philadelphia Metro

Regina Foster-Carter

215-863-6060

3190 S. 70th St., Rm. 503
Philadelphia, PA 19153-9631

189, 190, 191, 192, 193, 194

Pittsburgh

Betty
Gordon (A)

412-359-7845

1001 California Ave.
Pittsburgh, PA 15290-9631

150, 151, 152, 153, 154, 156, 260

South Jersey

Cathy Sinesi

856-933-4459

PO Box 9001
Bellmawr, NJ 08099-9631

080, 081, 082, 083, 084, 197, 198, 199

Great Lakes Area

Susan Shields

630-539-4835

244 Knollwood Dr., 4th Flr.
Bloomingdale, IL 60117-4000

Central Illinois, Chicago, Detroit, Gateway, Greater Indiana, Greater Michigan, Lake-land, Northern Illinois, Southeast Michigan

Central

Illinois

Beverly Howard

708-563-7751

6801 W. 73rd St.
Bedford Park, IL 60499-9631

604, 605, 609, 613, 614, 615, 616, 617, 618, 619, 625, 626, 627

Chicago

Carmen Santiago

312-983-8403

433 W. Harrison St., 2nd Flr.
Chicago, IL 60607-9631

606, 607, 608

Detroit

Pam
Collins (A)

313-234-8842

1401 W. Fort Street, Rm. 226A
Detroit, MI 48233-9501

481, 482, 492

Gateway

Beverly Lambert

314-436-3699

1720 Market St., Rm. 1015
St. Louis, MO 63155-9631

620, 622, 623, 624, 628, 629, 630, 631, 633, 634, 635, 650, 651, 652, 653

Greater Indiana

Joy Simmons

317-870-8243

PO Box 9631
Indianapolis, IN 46298-9631

460, 461, 462, 463, 464, 465, 466, 467, 468, 469, 472, 473, 474, 475, 478, 479

Greater Michigan

Sabrina Todd

616-776-6149

PO Box 999631
Grand Rapids, MI 49599-9631

486, 487, 488, 489, 490, 491, 493, 494, 495, 496, 497

Lakeland

Garrett
Hoyt (A)

414-287-2530

PO Box 5011
Milwaukee, WI 53201-5011

498, 499, 530, 531, 532, 534, 535, 537, 538, 539, 541, 542, 543, 544, 545, 549

Northern Illinois

Chris Bzdelik

630-260-5510

500 E. Fullerton Ave.
Carol Stream, IL 60199-9631

600, 601, 602, 603, 610, 611

Southeast Michigan

Juanita Banks

248-336-3125

1 Ajax Dr., Ste. 101
Madison Heights, MI 48071-9620

480, 483, 484, 485

New York Metro Area

Duquesa Wright

718-321-5724

142-02 20th Ave., Rm. 320
Flushing, NY 11351-0500

Caribbean, Central Jersey, Long Island, New York, Northern Jersey, Triboro, Westchester

Caribbean

Iraida Reyes

787-622-1734

585 F. D. Roosevelt Ave., Ste. 195
San Juan, PR 00936-9631

006, 007, 008, 009

Central New Jersey

Jake Truex

732-819-3899

21 Kilmer Rd.
Edison, NJ 08899-9631

077, 085, 086, 087, 088, 089

Long Island

Marge Brady

631-582-7510

PO Box 7604
Islandia, NY 11760-9631

005, 115, 117, 118, 119

New York

Rosalie Torres

212-330-3667

421 8th Ave., Rm. 4202-0
New York, NY 10199-9631

090, 091, 092, 093, 094, 095, 096, 097, 098, 100, 101, 102, 104

Northern New Jersey

Congetta “Connie” Chiricello

973-468-7098

494 Broad St., 2nd Flr.
Newark, NJ 07102-9335

070, 071, 072, 073, 074, 075, 076, 078, 079

Triboro

Pelrique Price

718-348-3297

1050 Forbell St., Rm. 2015-0
Brooklyn, NY 11256-9631

103, 110, 111, 112, 113, 114, 116

Westchester

Rita Cody

914-697-7020

1000 Westchester Ave.
White Plains, NY 10610-9631

004, 105, 106, 107, 108, 109, 124, 125, 126, 127

Northeast Area

Christine Murphy

860-285-7314

6 Griffin Rd.
North Windsor, CT 06006-7030

Albany, Boston, Connecticut, Maine, Massachusetts, New Hampshire/Vermont, Southeast New England, Western New York

Albany

Dave Desrosiers

518-452-2406

30 Old Karner Rd.
Albany, NY 12288-9631

120, 121, 122, 123, 128-139

Boston

Janice Jackson (A)

617-654-5891

25 Dorchester Ave., Rm. 4009
Boston, MA 02205-9631

021, 022, 024

Connecticut

Lori Gaither-Gordon

860-524-6398

141 Weston St., Rm. 206
Hartford, CT 06101-9631

060-069

Maine

Mike Doyle

207-828-7196

151 Forest Ave., Ste. 7022
Portland, ME 04101-9631

039, 040, 041, 042, 043, 044, 045, 046, 047, 048, 049

Massachusetts

Cheryl
Coyne (A)

978-664-7641

74 Main St.
N. Reading, MA 01889-9631

010, 011, 012, 013, 014, 015, 016, 017, 018, 019, 055

New Hampshire/ Vermont

Kathi Roy

603-626-6818

955 Goffs Falls Rd.
Manchester, NH 03103-9631

030, 031, 032, 033, 034, 035, 036, 037, 038, 050, 051, 052, 053, 054, 056, 057, 058, 059

Southeast New England

Sharon Angelone (A)

401-276-3917

24 Corliss St.
Providence, RI 02904-9631

020, 023, 025, 026, 027, 028, 029

Western New York

Christine Kogutowski

716-846-2507

1200 William St., Rm. 100
Buffalo, NY 14240-9631

140-149

Pacific Area

Beate Boyd

858-674-3117

390 Main St., Ste. 710
San Francisco, CA 94105-2081

Bay-Valley, Honolulu, Los Angeles, Sacramento, San Diego, San Francisco, Santa Ana, Sierra Coastal

Bay-Valley

Elma Ramirez

510-251-3373

201 13th St., Rm. 228
Oakland, CA 94612-9605

939, 945, 946, 947, 948,950, 951

Honolulu

Lynne Moore

808-423-3934

3600 Aolele St., Rm. 112
Honolulu, HI 96820-9631

967, 968, 969

Los Angeles

Beverly Young

323-586-4478

7001 S. Central Ave., Rm. 267-A
Los Angeles, CA 90052-9631

900, 901, 902, 903, 904

Sacramento

Marilyn Starrett

916-373-8630

3775 Industrial Blvd.
W. Sacramento, CA 95799-0070

936, 937, 938, 942, 952, 953, 956, 957, 958, 959, 960

San Diego

Jacqui
Crist (A)

858-674-0569

11251 Rancho Carmel Dr., Rm. 144
San Diego, CA 92199-9631

919, 920, 921, 922, 923, 924, 925

San Francisco

Rachael Munoz

415-371-5163 / 65

PO Box 7834
San Francisco, CA 94120-7834

940, 941, 943, 944, 949, 954, 955, 962, 963, 964, 965, 966

Santa Ana

Sandra Alvarez

714-662-6275

3101 W. Sunflower Ave.
Santa Ana, CA 92799-9325

905, 906, 907, 908, 917, 918, 926, 927, 928

Sierra Coastal

Alicia Delgadillo

661-775-6680

28201 Franklin Pkwy.
Santa Clarita, CA 91383-9606

910, 911, 912, 913, 914, 915, 916, 930, 931, 932, 933, 934, 935

Southeast Area

Roland Bullock

901-747-7646

225 N. Humphreys Blvd.
Memphis, TN 38166-0830

Alabama, Atlanta, Central Florida, Mississippi, North Florida, South Florida, South Georgia, Suncoast, Tennessee

Alabama

Viola Freeman

205) 521-0292

351 24th St. N., Rm. 123
Birmingham, AL 35203-9631

350,351,352,354,355,356,357,358,359,360,361,362,363, 364,365,366,367,368

Atlanta

Kim Amis

404-765-7619

3900 Crown Rd. S.W., Rm. 2050
Atlanta, GA 30304-9631

300, 301, 302, 303, 305, 306, 311, 399

Central Florida

Alan Stigall

407-333-4804

PO Box 999640
Mid Florida, FL 32799-9640

327, 328, 329, 347, 349, 334

Mississippi

Doug Kyle

601-351-7353

PO Box 99655
Jackson, MS 39205-9655

369, 386, 387, 388, 389, 390, 391, 392, 393, 394, 395, 396, 397

North Florida

Mary Dobbins

904-858-6511

PO Box 40005
Jacksonville, FL 32203-0005

320, 321, 322, 323, 324, 325, 326, 344

South Florida

Ellen Uptgrow

305-470-0801

2200 N.W. 72nd Ave., Ste. 225
Miami, FL 33152-9000

330, 331, 332, 333, 340

South Georgia

Donna Ricks

478-752-8730

451 College St.
Macon, GA 31213-9631

298, 299, 304, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 398

Suncoast

Lina Hoffman

813-889-4316

6013 Benjamin Rd., Ste. 201
Tampa, FL 33634-5144

335, 336, 337, 338, 339, 341, 342, 346

Tennessee

Ruth McCarver

615-872-5623

811 Royal Pkwy.
Nashville, TN 37229-9631

307, 370, 371, 372, 373, 374, 376, 377, 378, 379, 380, 381, 382, 383, 384, 385

Southwest Area

Bill Halstead

214-819-8861

7800 N. Stemmons Fwy., Ste. 900
Dallas, TX 75247-4225

Albuquerque, Arkansas, Dallas, Fort Worth, Houston, Louisiana, Oklahoma, Rio Grande

Albuquerque

Anthony Baca

505-346-8063

1135 Broadway Blvd., NE, Rm. 221
Albuquerque, NM 87101-9631

865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884

Arkansas

David Thompson (A)

501-228-4280 / 4285

420 Natural Resources Dr.
Little Rock, AR 72205-9631

716, 717, 718, 719, 720, 721, 722, 723, 724, 725, 726, 727, 728, 729

Dallas

Kelley Davis

972-393-6731

951 W. Bethel Rd.
Coppell, TX 75099-9631

750, 751, 752, 753, 754, 755, 756, 757, 758, 759

Fort Worth

Arlene Sanchez

817-317-3626

4600 Mark IV Pkwy.
Fort Worth, TX 76161-9631

760, 761, 762, 763, 764, 768, 769, 795, 796, 739 790, 791, 792, 793, 794

Houston

Jerry Warren

713-226-3147

PO Box 250001
Houston, TX 77202-9631

770, 771, 772, 773, 774, 775, 776, 777, 778

Louisiana

Vanessa Custard (A)

504-589-1420

701 Loyola Ave., Rm. 1101
New Orleans, LA 70113-9631

700, 701, 703, 704, 705, 706, 707, 708, 710, 711, 712, 713, 714

Oklahoma

Kerry Rennels

405-815-2342

320 S.W. 5th
Oklahoma City, OK 73125-9631

730, 731, 734, 735, 736, 737, 738, 740, 741, 743, 744, 745, 746, 747, 748, 749

Rio Grande

Gerry Garcia

210-368-8448

10410 Perrin Beitel Rd.
San Antonio, TX 78284-9631

733, 765, 766, 767, 779, 780, 781, 782, 783, 784, 785, 786, 787, 788, 789, 797, 798, 799, 885

Western Area

Pamela Brown

303-313-5500

1745 Stout St., Ste. 100
Denver, CO 80299-0100

Alaska, Arizona, Big Sky, Central Plains, Colorado/ Wyoming, Dakotas, Hawkeye, Mid-America, Nevada-Sierra, Northland, Portland, Salt Lake City, Seattle, Spokane

Alaska

Dawn Peppinger

907-564-2828

3201 C St., Ste. 201
Anchorage, AK 99503-9631

995, 996, 997, 998, 999

Arizona

Gwen
Asher (A)

602-223-3229

PO Box 21628
Phoenix, AZ 85036-1628

850, 852, 853, 855, 856, 857, 859, 860, 863, 864

Big Sky

Lisa Blomquist

406-657-5775

841 S. 26th St.
Billings, MT 59101-9631

590, 591, 592, 593, 594, 595, 596, 597, 598, 599

Central Plains

Vickie Schroeder

402-573-2110

5303 N. 91st Ave.
Omaha, NE 68134-9631

515, 516, 664, 665, 666, 668, 669, 670, 671, 672, 673, 674, 675, 676, 677, 678, 679, 680, 681, 683, 684, 685, 686, 687, 688, 689, 690, 691, 692, 693

Colorado/

Wyoming

Joan
Harriger (A)

303-853-6070

7500 E. 53rd Pl., Rm. 2214
Denver, CO 80266-9631

800, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 811, 812, 813, 814, 815, 816, 818, 819, 820, 821, 822, 823 824, 825, 826, 827, 828, 829,830, 831

Dakotas

Patti Larson

605-333-2646

PO Box 7570
Sioux Falls, SD 57117-7570

565, 567, 570, 571, 572, 573, 574, 575, 576, 577, 580, 581, 582, 583, 584, 585, 586, 587, 588

Hawkeye

Joni Martin

515-251-2330

PO Box 189996
Des Moines, IA 50318-9631

500, 501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 520, 521, 522, 523, 524, 525, 526, 527, 528, 612

Mid-America

Ot Newman

816-374-9186

300 W. Pershing Rd., Ste. 207
Kansas City, MO 64108-9631

636, 637, 638, 639, 640, 641, 644, 645, 646, 647, 648, 654, 655, 656, 657, 658, 660, 661, 662, 667

Nevada-Sierrra

Loretta Kirkpatrick

702-361-9466

1001 E. Sunset Rd., Rm. 1002
Las Vegas, NV 89199-9655

889, 890, 891, 893, 894, 895, 897, 898, 961

Northland

Natalie Sorvari

612-349-6397

100 S. 1st St., Rm. 121
Minneapolis, MN 55401-9631

540, 546, 547, 548, 549, 550, 551, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 566

Portland

Patricia Carcasses

503-294-7878 / 787

715 N.W. Hoyt, Rm. 1012
Portland, OR 97208-9631

970, 971, 972, 973, 974, 975, 976, 977, 978, 979, 986

Salt Lake City

Ron Hubrich

801-974-2505

1760 W. 2100 St.
Salt Lake City, UT 84199-9631

840, 841, 843, 844, 845, 846, 847

Seattle

Dana Blakeslee

206-378-2630

PO Box 90306
Seattle, WA 98109-9631

980, 981, 982, 983, 984, 985, 988, 989

Spokane

Steve Rorie

509-626-6721

707 W. Main Ave., Ste. 600
Spokane, WA 99299-9631

832, 833, 834, 835, 836, 837, 838, 990, 991, 992, 993, 994

USPS Postal News logo

Feb. xx, 2009 Public Affairs Contact: xx

(O) xxx-xxx-xxxx

(C) xxx-xxx-xxxx

xx@usps.gov

U.S. Postal Inspection Service Contact: xx

(O) xxx-xxx-xxxx

(C) xxx-xxx-xxxx

xx@uspis.gov

usps.com/news

US Psotal Inspection Service logo

Media Advisory
U.S. Postal Service Launches 2009 National Consumer Protection Week [Insert Event]
“Nuts and Bolts: Tools for Today’s Economy”

WHAT: Postal Service™ officials will host a [Insert Event] to celebrate National Consumer Protection Week. Officials will distribute DVDs and brochures warning against identity theft and fraudulent schemes, providing consumers with valuable information about protecting their financial assets from these types of crimes, as well as ways to report suspected financial fraud.

WHO: [Insert Name, Title]

WHEN: [xx] a.m.
[Insert Day], March [xx]

WHERE: [Insert Event Address]
[Insert Parking Availability]

BACKGROUND: National Consumer Protection Week, set for March 1–7, is a national program led by the Federal Trade Commission (FTC) to draw attention to issues and recommendations that help customers become smarter consumers of products, materials and services, and improve their knowledge of how to combat fraud of any type.

The U.S. Postal Service® Office of Consumer Advocate and the U.S. Postal Inspection Service are working to educate consumers about identity theft and fraudulent schemes. The Postal Service will provide consumers with the tools and information needed to combat these types of crimes.

According to the National Consumers League, reported losses from one type of mail fraud alone — fraudulent schemes — quadrupled in three years. Each victim of this type of scam loses an average of $4,000.

# # # 

The Postal Service will point customers to the website established by the Postal Inspection Service and its business partners: http://postalinspectors.uspis.gov/ and www.FakeChecks.org.

An independent federal agency, the U.S. Postal Service is the only delivery service that reaches every address in the nation, 146 million homes and businesses, six days a week. It has 37,000 retail locations and relies on the sale of postage, products and services, not tax dollars, to pay for oper­ating expenses. The Postal Service has annual revenue of $75 billion and delivers nearly half the world’s mail. To learn about the history of the Postal Service visit the Smithsonian’s National Postal Museum at www.postalmuseum.si.edu.

The U.S. Postal Inspection Service is the federal law enforcement, security and crime prevention arm of the United States Postal Service that protects the U.S. Postal Service, secures the nation’s mail system and ensures public trust in the mail. To learn more, visit http://postal inspectors.uspis.gov.

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