Customer Service Standardization Business Reply Mail Standard Operating Procedures

A national Business Reply Mail® Standard Operating Pro­cedure (SOP) has been developed based upon Sarbanes-Oxley (SOX) Act documentation review. The SOP docu­ments procedural changes. The updated procedures for Business Reply Mail include 1) the need to obtain second-party concurrence on bundles held for funds and 2) the requirement that all sites maintain a log on PS Form 3584, Postage Due Log, or on PS Form 3867, Accountable Mail Matter Received for Delivery, for all bundles held for funds.

The changes to the Business Reply Mail procedures can be found in the USPS National BRM SOP May 2010 Changes document. For clerks new to Business Reply Mail, a com­plete SOP is available in the USPS National BRM SOP 2010-05 document. The document will be posted on the retail site at http://blue.usps.gov/retail/L2F4ProductOperations.htm.

Familiarize yourself with the revisions to your work pro­cesses. The field should have the revised procedures fully implemented by the effective date of July 5, 2010.

The forms listed here, except PS Form 3633-G, Daily Activity Recap for Official Mail, may be obtained from the Material Distribution Center (MDC) located in Topeka, Kan­sas. Use the eBuy On-Catalog system to obtain these forms from the MDC. Search for items using the postal stock numbers (PSNs) listed here without the dashes.

If your office does not have access to eBuy, you may order using touch-tone order entry (TTOE): Call 800-273-1509. Note: You must be registered to use TTOE. To reg­ister, call 800-332-0317, option 1, extension 2925, and fol­low the prompts to leave a message. (Wait 48 hours after registering before placing your first order.)

Alternatively, these forms are available by form number, except PS Form 25, Trust Fund Account, at http://blue.usps.gov/formmgmt/3999.htm. The required forms are as follows:

 

PSN

PSIN

Form Name

Available Online?

7530-03-000-6048

PS 3615

Mailing Permit Application and Customer Profile

Yes

7530-05-000-4539

PS 3582-P

BRM/Postage Due Invoice

Yes

7530-03-000-3832

PS 3582-A

Postage Due Bill

Yes

7530-01-000-9970

PS 3584

Postage Due Log

Yes

7530-02-000-9093

PS 3867

Accountable Mail Matter Received for Delivery

Yes

7530-02-000-8210

PS 3621-A

Renewal Notice for Annual Fee(s)

Yes

7530-01-000-9502

PS 25

Trust Fund Account

No, only from the MDC

7530-01-000-9850

PS 3083

Trust Account Receipts and Withdrawals

Yes

7530-02-000-7197

PS 3630-G

Penalty Business Reply Mail Monthly Report

Yes

N/A

PS 3633-G

Daily Activity Recap for Official Mail

Yes