Cover Story — National Consumer Protection Week,
March 6–12, 2011

Introduction/Overview

National Consumer Protection Week (NCPW) is a fed­eral program, led by the Federal Trade Commission (FTC) to draw attention to issues and ideas that help customers become smarter consumers of products, materials, and services and improve their knowledge of how to combat fraud. NCPW is fully supported by the U.S. Postal Service® and the U.S. Postal Inspection Service. NCPW is managed by the Office of the Consumer Advocate and the U.S. Postal Inspection Service.

What is National Consumer Protection Week?

The Office of Consumer Affairs and the U.S. Postal Inspection Service are working to educate consumers about identity theft and fraudulent schemes and provide them with the information needed to combat these illegal activities. During NCPW, other federal, state, and local consumer protection agencies — together with consumer organizations and industry associations — are launching consumer protection and education efforts around the country.

NCPW 2011 Theme

“Your Information Destination”

The national theme is intended to highlight consumer education resources available through various distribution channels. The Postal Service™ and the United States Postal Inspection Service is committed to helping consum­ers of all ages learn how they can protect their private infor­mation and steer clear of frauds and scams.

Priority Program

This is a priority program for Consumer Affairs manag­ers (CAMs). CAMs will be responsible for overall program planning with assistance from U.S. postal inspectors. Cor­porate Communications staff will promote events and activities with local media.

District Consumer Affairs Manager

The district CAM should serve as a consultant and resource for planning NCPW activities.

Corporate Communications

Corporate Communications staff will coordinate media outreach and press coverage of the week and planned events through media advisories, news releases, letters to the editors at local newspapers, and calls to area reporters.

Postmasters and Facility Managers

Postmasters and facility managers are not mandated to participate in NCPW events, but are encouraged to join in this annual consumer awareness effort by supporting local activities during NCPW, March 6–12, 2011.

Typical Kinds of Fraudulent Schemes

This information can be used in speeches or incorpo­rated into fact sheets or handouts for consumers.

In fraudulent schemes, scammers often look for their potential victims on websites or in chat rooms, or they share their “sucker lists” with other crooks. The scams may be disguised as a work-at-home business opportunity, a prize from a foreign lottery, or a transfer of foreign money into a U.S. bank. All of them involve receipt of a check that looks genuine and will be accepted for cashing by most banks. The scammer convinces the victim that all or part of the check must be immediately wired out of the United States. When the victim takes the bait and wires money away, he or she will be responsible for repaying the money to the bank when the check is later found to be counterfeit.

Once consumers become educated about how these schemes work, they can stop scammers before the deposit of a fake check leads to an unplanned expense of thou­sands of dollars. When a potential victim is stopped from participating in fraudulent schemes, a crime has been pre­vented from taking place.

The U.S. Postal Service goals are to do the following:

n Increase Americans’ awareness about fraudulent financial schemes.

n Give consumers valuable information about protect­ing their assets from the schemes.

n Provide a central location where consumers can report suspected financial fraud.

The best defense against the constantly evolving threat of fraud is to be prepared to instantly identify it. An edu­cated public is the first line of defense. These schemes involve counterfeit checks, gift checks, traveler’s checks, or money orders. Virtually every American could be a scammer’s target, primarily through e-mail, though also through mail and phone solicitations.

The Alliance for Consumer Fraud Awareness conducted a survey of American adults and found the following:

n Two out of three adults say they receive at least one potential scam contact per week.

n Eighteen percent of adults say they or a family mem­ber has fallen for one of these scams.

n A majority of those surveyed believe the fraudulent check writer is responsible for the funds.

Identity theft and fraudulent schemes are fast-growing crimes that could ruin financial investments and cost thou­sands of dollars. There are many types of fraudulent schemes, but they all start when someone offers a realistic-looking check or money order and asks a potential victim to send cash somewhere in return.

Below are some examples of fraudulent schemes.

The Mystery Shopper Scam

It’s a new twist on the “fake check” scam: People across the country are receiving letters in the mail — accompanied by fat checks — inviting them to earn extra money as mys­tery shoppers.

The letter invites you to become a paid mystery shopper in your area and the letterhead and check appear to come from a legitimate U.S. company. The listed phone numbers, however, originate in Canada.

Here’s how it works: the letter instructs you to deposit the check — for, say, $3,750 — into your checking account, wire $3,150 using a company like Western Union or Money Gram, keep $300 as pay, take out $200 for wiring fees, and use $100 to purchase merchandise. Then you’re told to contact the person named in the letter for further instructions.

Sounds like an easy way to make money, right? But if you deposit the check, you will get a notice from the bank that it bounced. And you’re left holding the bag for the $3,750.

Postal inspectors advise that if you receive this offer, do not respond. Instead, report the incident to postal inspec­tors at 877-876-2455 or file a report online at https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx.

Reshipping Scams

Have you been asked to receive packages at your home or business and mail them to someone else? Postal inspec­tors advice: Don’t do it!

Criminals use a variety of come-ons to trick people into reshipping fraud. They may even send counterfeit mailing labels to their recruits as a part of the scheme.

See if you recognize one of these reshipping scenarios:

Work-at-Home Scams

Criminals post phony job announcements and/or respond to resume postings on Internet career sites offer­ing positions such as “merchandising manager,” “package processing assistant,” or a similar title. Job duties include receiving packages and mailing them to a foreign address on behalf of a “client.” They may even ask you to complete a job application and offer you a salary. They may even send you postage-paid mailing labels to ship the merchan­dise overseas.

The real story: A criminal has purchased merchandise with stolen credit cards and needs your help to smuggle the goods out of the country. The company is fake — even the mailing labels are purchased with stolen credit cards — and you are committing a felony when you help out these criminals.

Sweetheart Scams

Fraudulent reshippers also lurk on dating websites. They send a few e-mails to get to know you and may even send a photo or flowers. Once they have your attention, they ask you to help their business or family by shipping packages to Europe or Africa. They may even claim to be working with a charity or mission and request help in get­ting “donated” merchandise delivered to Africa or another part of the world.

The real story: You’re being asked to commit a crime by smuggling stolen goods. The merchandise is often pur­chased with stolen or fake credit cards. The photo may look like your perfect match, but it’s a fake — and could be the picture of your worst nightmare. Do some research before participating in such an activity. Research the char­ity foundation online and call them for clarification on their procedures.

Postage-Paid Label Scams

Scammers sometimes buy merchandise on Internet auctions or classified advertisement sites (and they often use counterfeit checks or stolen credit accounts to pay). When they contact the seller, they ask if they can provide a postage-paid shipping label instead of paying for postage. Then they e-mail a label that looks legitimate.

The real story: The label is counterfeit or it was bought using a stolen credit card. When postal inspectors follow the clues to the return address, it often leads to an unsus­pecting victim of a postage-paid label scam. Too often, the victim tells how the payment for the merchandise bounced, too. USPS Click-N-Ship® customers will want to make special note of this scheme.

Reshipping Fraud Prevention

n Don’t respond to suspicious mail.

n Don’t accept packages at your address for people you don’t know.

n Be wary of anyone asking to send you a mailing label purchased online.

n Stop all communication with operators who try to solicit your help in reshipping items.

n If you already have merchandise from such an offer, don’t mail it.

n Keep all correspondence (e-mails, faxes, etc.) related to these scams.

n Contact postal inspectors at 877-876-2455.

Fraud on the Internet

Old games, new tricks. Con artists are always offering deals that sound “too good to be true.” Originally, they came by mail or in a phone call. Now they’re coming through a more anonymous venue to pitch fraud — the Internet.

Although the Internet offers a safe and convenient venue to do business, fraudsters also like the Internet to target unsuspecting consumers.

Online scammers can ignore national borders or bound­aries. They have only one objective: to steal your money. Whether it’s auction fraud or identity theft, reshipping scams or foreign lotteries, be cautious, and be smart.

U.S. postal inspectors offer these tips:

n Be suspicious of e-mail that appears to be from banks, online auction sites, or other retailers.

n Never use a link in an e-mail to visit a website.

n Only purchase goods and services from sites you vis­ited on your own.

n Examine all online offers before buying anything. When you’re online, be on guard. Don’t respond to suspicious e-mail.

n Never provide your personal information (Social Security number, credit card account, etc.) unless you initiated the communications.

The U.S. Postal Inspection Service has these consumer publications to help you learn more about fraud concerns:

n Don’t Be the Victim of a Reshipping Scam!

Notice 129, http://www.usps.com/cpim/ftp/notices/not129/welcome.htm

n Don’t Be the Victim of a Check Scam!

Notice 174, http://www.usps.com/cpim/ftp/notices/not174/welcome.htm

n Identity Theft:

Publication 280 text-only version, www.usps.com/cpim/ftp/pubs/pub280/welcome.htm

n Consumer Fraud By Phone or Mail:

Publication 281 text-only version, http://www.usps.com/cpim/ftp/pubs/pub281/welcome.htm

n Consumer & Business Guide to Preventing Mail Fraud:

Publication 300-A text-only version, www.usps.com/cpim/ftp/pubs/pub300a/welcome.htm

n Know Your Rights: A Guide to Victims and Wit­nesses of Crime

Publication 308, http://www.usps.com/cpim/ftp/pubs/pub308/welcome.htm

n A Consumer’s Guide to Sweepstakes and Lotteries

Publication 546, http://www.usps.com/cpim/ftp/pubs/pub546/welcome.htm

Foreign Business Offers

The potential victim receives an e-mail from a supposed foreign official, businessman, etc., with a proposal. The sender wants to move large sums of money from a foreign country and needs assistance. The victim is usually offered a portion of the proceeds. If the victim agrees, he usually receives checks for large sums of money in the mail. The victim deposits the checks into his bank account and the funds are posted to the account and shown as “available.”

The con artist wishes to send more money to the victim but quickly needs a portion of it returned in order to sup­posedly bribe an official, pay taxes or transfer fees, etc. The victim believes the previously deposited checks were gen­uine because the funds show as “available” in his bank account, so he honors the request and wires a portion of the funds back to the fraudster. The original deposited checks are later returned by the bank as counterfeit, and the victim is then held responsible for the loss and associ­ated fees.

Sudden Riches

The potential victim receives a letter stating he has the right to receive a substantial sum of money. For example, the letter may say that the potential victim has won a for­eign lottery or is the beneficiary of someone’s estate, such as that of a long-lost relative. The letter will inform the vic­tim that he must pay taxes and/or a processing or transfer fee before receiving the money. However, a check or money order is enclosed to cover the required fee. The let­ter will ask the victim to deposit the check or money order into his bank account and wire the fee to a third party, usu­ally in a foreign country.

No legitimate contest promoter will ever ask for money to be paid upfront in order to send out a prize. It’s also wise to ask yourself whether you even entered the contest in the first place.

Overpayments

A scammer offers overpayments on items that a con­sumer advertised in the classifieds or an online auction. The scammer sends the seller a check or money order for more than the purchase price and then asks that the extra money be sent to a company or someone who will take care of shipping.

In another scenario, scam artists say that a check or money order payment will come from someone who owes them money and tells the victim to deduct his/her share and send the rest. They may claim they’re in a foreign country and that because of currency differences it’s diffi­cult to make payment directly.

Consumers who buy and sell on Craigslist should make special note of this scheme.

Scammers sometimes claim they sent the wrong amount “by mistake” and ask victims to return the excess. Legitimate buyers will be happy to send the exact amount you’re owed.

Suggested Message Points

These message points can be used at National Con­sumer Protection Week events:

n It’s never too early or too late to become a more informed and empowered consumer. This year, NCPW is working to educate all consumers on how they can protect themselves from scammers.

n The United States Postal Service has long been part of the fabric of the nation, bringing people together through the power of the mail. Postal employees make a difference in every community across the country.

n The Postal Service has been named most trusted government agency for 6 consecutive years by the Ponemon Institute, and is committed to maintaining the public’s trust.

n The Postal Inspection Service, one of the country’s oldest federal law enforcement agencies, has more than 200 years of experience protecting the nation’s mail system and ensuring public trust in the mail.

n We are proud to help spread the word and increase awareness about consumer fraud and educate con­sumers of all ages on how they can better protect themselves from scams.

Common Defenses Against Fraudulent Schemes

n It is never too early to learn the warning signs of scams:

n Sounds too good to be true. (If it sounds too good to be true, it usually is.)

n Pressure to act right away.

n Guaranteed success.

n Promises unrealistically high returns.

n Requires up-front investment — even for a free prize.

n Doesn’t act like a real business (multiple addresses, multiple phone numbers, etc.).

n Something doesn’t feel right.

n And even if all looks right, it never hurts to do your homework and check the offer out with a local Better Business Bureau, state’s attorney’s office, or local consumer groups.

n Even if the person or company has no track record of complaints, a scam may be familiar to watchdog consumer protection agencies.

n Don’t hesitate to discuss identity theft and fraudulent schemes with friends and family.

n And don’t forget to watch out for those you love — sometimes just a simple “What’s new?” can alert you to a loved one who has become a victim of identity theft.

Questions and Answers: Identity Theft and Fraudulent Schemes

Q. Why should consumers be alert to identity theft and fraudulent schemes?

A. These crimes are a growing problem, and millions of American consumers are being targeted by scam art­ists.

n Wiring money that appears to have come from a fraudulent scheme could destroy your financial foundation.

n Not only could you be out the money you wired, your bank could charge return or overdraft fees to your account.

n You are responsible for the money you put into your bank account, and also for what you with­draw or wire out. If the check is a fake, you’re required to make good on the loss.

n Almost any business account can be made into a counterfeit. The newest complaints include cash­ier’s checks, checks that look like they’re drawn on business accounts, money orders, traveler’s checks, and gift checks.

n Just because a deposited check shows up as “funds available” in your account register, it doesn’t mean the check is good or has cleared. This is a common theme in all fraudulent schemes.

n Federal law gives consumers the right to have quick access to the funds from deposited checks (usually within 1 to 5 days). However, it can take weeks for counterfeit checks to be discovered and returned to the original depositor.

n The consumer is then responsible for all fees associated with a fraudulent scheme. No one who wants to give you money should ask you to send them money back.

Q. How does the Postal Inspection Service help to pre­vent identity theft and fraudulent schemes?

A. The Mail Fraud Statute is the oldest and most effec­tive consumer protection statute, and postal inspec­tors have been using this law to preserve the integrity of the U.S. Mail since it was enacted in 1872. Postal Inspection Service efforts have combined vigorous enforcement of the law with public education, con­sumer awareness, and crime prevention programs. Postal inspectors work with local, state, federal, and international law enforcement agencies — as well as a variety of bank and credit card issuers, financial in­stitutions, retail merchants, credit bureaus, and other industry sources — to educate consumers and to prevent the spread of identity theft and fraudulent schemes.

Q. What can consumers do to protect themselves from becoming victims of identity theft and fraudulent schemes?

A. Use common sense. Take your time when respond­ing to offers. Investigate. Talk to family, friends, and local consumer protection experts. Educate yourself about fraud. Know who you are dealing with. And protect your personal information. Every year, thou­sands of people and businesses are victimized by scammers. In general, consumers should be skepti­cal of any offer that sounds “too good to be true.”

Q. What should consumers do if they suspect fraud?

A. It is important to report the fraud to law enforcement. Since many fraudulent solicitations come through the mail, U.S. postal inspectors have taken the lead in in­vestigating these schemes. A fraud complaint can be filed online at the website FakeChecks.org or by tele­phoning 800-372-8347.

The Federal Trade Commission works for the con­sumer to prevent fraud and deception. Call 877-FTC-HELP (877-382-4357) or log on to www.ftc.gov.

Locate your local Better Business Bureau at www.bbb.org.

Q. What is a fraudulent scheme?

A. It’s a fast-growing fraud that could cost you thou­sands of dollars. There are many types of fraudulent schemes, but it all starts when someone offers a re­alistic-looking check or money order and asks you to send cash somewhere in return. It’s phony, and so is the person’s story, but that may take weeks to dis­cover. Now, your bank wants the money back. Turns out that just because you can get the cash doesn’t mean the check or money order is good. If it’s not, the crook will be richer and you’ll be the loser, be­cause you’re responsible for the checks or money or­ders you deposit or cash. That’s how the scam works.

Q. How do the scammers find victims?

A. They scan newspaper and online advertisements looking for people listing items for sale or places to rent. They check postings on online job sites from people seeking work-at-home employment and place their own ads with phone numbers or e-mail addresses for people to contact them. They meet people through social networking sites, chat rooms, and other places online. They make phone calls and send faxes, e-mails, or letters to people randomly, knowing that some will take the bait.

Q. How can I tell if an offer is fraudulent?

A. Know the scenario of a fraudulent scheme:

n No legitimate transaction includes overpayment or requires a refund.

n Typically, counterfeit checks and money orders are so realistic-looking that even bank tellers can be fooled. You can get information from money order and check providers with tips to help tell if their products are real.

n The best way to avoid being a victim is to be cau­tious. If it seems too good to be true, it likely is. If the person approaches you and wants to com­plete the transaction in a hurried manner or is pressuring you to do so, reconsider the transac­tion altogether.

Q. Why do scammers want cash to be sent using a mon­ey transfer service?

A. Because it’s fast the money is often available to them within minutes. That means the victim may not be able to stop the payment before it’s received. Since the money is usually picked up in cash and in person, it may be impossible to find the crook and get it back. Some scammers are also instructing victims to send cash using a delivery service. If you suspect you’ve been scammed, immediately contact the money transfer service or delivery service you used it may be possible to stop the crook from getting the money if it hasn’t been picked up yet.

Q. Why can’t my bank, credit union, or check cashing service tell if the check or money order is good?

A. When you deposit a check or money order, federal law requires you to have access to the funds within 1 to 5 days, but the actual processing takes longer. Banks, credit unions, and check cashing services ac­cept checks and money orders based on your iden­tification. They don’t have any information about the source. Because the check or money order goes back to the source, it can take a while for counterfeits to be discovered. For instance, if a check seems to come from a business account, the business may not learn about it until it appears on the next statement. You’re responsible because you’re in the best posi­tion to determine the risk of accepting the check or money order. You dealt with the person who gave it to you.

Q. What if I deposited or cashed the check or money or­der but haven’t sent the cash yet?

A. Immediately notify your bank, credit union, or a check cashing service if you used one. You will need to return the money or have your account corrected. Explain that you’ve been scammed and ask not to have any negative action taken against you such as closing your account or reporting you to a checking account abuse database. If that has already hap­pened, ask if that action can be reversed. File a re­port with your local police to put on record that you’re a scam victim. Report the scam to the National Con­sumers League, which will pass the information along to law enforcement agencies.

Q. How much could I lose in a fraudulent scheme?

A. According to the National Consumers League, vic­tims lose an average of $4,000 — a significant amount for most people. But your losses could be even higher. If you engaged in multiple transactions or if you used some of the money to pay bills or for other purposes, you’ll have to pay that amount back to your bank or credit union as well. There may also be bounced check and overdraft charges as a result of the scam. And you could lose more than money — your account could be closed and it could harm your credit rating. Some victims have even resorted to criminal acts to recoup their losses.

Q. How can I avoid becoming a victim?

A. Think about it there is no legitimate reason why a stranger would give you a check or money order and ask you to send cash anywhere in return. Be aware that just because you can get the cash quickly usually in 1 to 5 days doesn’t mean the check or money order is good. Crooks take advantage of the fact that coun­terfeits can take weeks even months to discover. By then, you’ve sent the money and have to pay it back to your bank. Only cash a check or money order from a person or business you know or trust. When making any business deal, do not be rushed.

Take your time to be certain you trust the people you are dealing with. You can be a fraud fighter by telling everyone you know — your family and friends, the people with whom you work or go to school, the peo­ple who attend your place of worship, the people you chat with online, the members of clubs or other groups to which you belong — to learn the warning signs of fraudulent schemes and know how to pre­vent becoming a victim. Send them the links to the videos in this kit and encourage them to spread the word.

Suggested Activities

Listed below are suggested activities to highlight the week’s event:

n Have an NCPW kickoff and open house.

n Invite a local expert to speak. A local postal inspector would be perfect, but a representative from a con­sumer advocacy group or an appropriate regulatory body would also be good.

n Invite a bank or credit union official to a sponsored event to discuss what could happen to fraud victims from a financial institution perspective.

n If you can find someone willing to be identified as a victim, invite that person to speak.

n Collaborate with a financial institution to host an event about identity theft and fraudulent schemes.

n Establish a partnership with other federal agencies, community groups, educational institutions, and businesses to sponsor educational workshops or seminars for consumers all ages.

n Hold a joint news conference with another consumer agency and include a local postal inspector. The postal inspector can discuss fraud from a national and community perspective.

n Working with Corporate Communications, contact your local television, radio, and cable access station to do an interview on the tools consumers need to fight fraud.

n Work with a local postal inspector to inform senior citizens about fraudulent schemes. Hold seminars at local retirement communities. Postal inspectors can discuss recent identity theft cases, fraudulent schemes, and steps to prevent older Americans from becoming victims.

n Provide your postal employees with information about NCPW activities planned for your area.

n Set up a booth at a busy shopping area, and distrib­ute brochures on fraud prevention and other con­sumer information. Show identity theft and fraud prevention videos.

n Work with local schools, colleges, and universities to have an NCPW event to raise awareness among stu­dents, parents, and faculty.

n Work with local Girl Scout and Boy Scout troops and other community-based youth clubs to host an event to educate young people about protecting them­selves against fraud and scams.

n Let customers know that for 6 years the U.S. Postal Service has been named in a national survey as the most trusted government agency in protecting con­sumers’ privacy. Refer customers to the following websites for additional information: www.usps.com, https://postalinspectors.uspis.gov/, and/or
www.deliveringtrust.com.

n Hand out consumer publications such as:

n Publication 280, Identity Theft.

n Publication 281, Consumer Fraud by Phone or Mail: Know How to Protect Yourself (also available in Spanish).

n Publication 300-A, U.S. Postal Inspection Service Guide To Preventing Mail Fraud.

n Publication 370, Extra Services.

n Notice 129, Don’t Be the Victim of a Reshipping Scam!

n Notice 174, Don’t Be the Victim of a Check Scam!

n Shout it from the rooftops. Tell friends, family, col­leagues, and others about National Consumer Pro­tection Week. Word of mouth is a very powerful tool!

The video drama, Truth or Consequences, produced by the Postal Inspection Service, can be viewed and downloaded at http://postalinspectors.uspis.gov/pressroom/videos.aspx.

Please work with your Corporate Communications con­tacts in your area to create materials for reporters, includ­ing fact sheets and background materials that will support interviews.

Check out the publications at the Postal Service Policy­Net website before placing an order. Go to http://blue.usps.gov/cpim and click on PUBs.

Publications can also be downloaded from the public website at www.usps.com; click on All Products & Ser­vices, Publications, and then Postal Periodicals and Publi­cations.

Event Planning Checklist

When planning National Consumer Protection Week events, keep the following suggestions in mind:

n Begin planning early.

n Contact your local postal team — postal inspectors, Corporate Communications managers, CAMs, and Government Relations representatives — to see how they can help support and participate in the fraud prevention events in your city.

n Set a date.

n Secure participants.

n Acquire posters, videos, fact sheets, brochures, and other supplies for the event.

n Secure staging, sound equipment, and a podium.

n Plan signage, including signs and banners.

n Launch a local publicity campaign.

n Draft a sequence-of-events agenda and speaker remarks.

n Plan retail opportunities (i.e., booth, bag stuffers, etc.).

n Prepare ceremony programs and invitations.

Suggested Event Flow/Timed Agenda

Events should be held between 10 a.m. and 1 p.m. to increase chances of media coverage and secure patron participation.

10 a.m.

Guests arrive and are seated

10:05 to 10:10 a.m.

Welcome and opening remarks

USPS representative

10:10 to 10:15 a.m.

Remarks on local resources to combat fraud

Partnering organization, BBB representative

10:15 to 10:25 a.m.

Keynote address/most important statements

Highest ranking elected official or consumer with a fraud story

10:25 to 10:30 a.m.

Closing remarks/reminder to collect handouts and information

USPS representative

Sample Remarks for USPS Employees to Use at Local NCPW Events

Good [morning/afternoon/evening].

It’s a pleasure to be with you today.

For the past 13 years, the country has dedicated one full week to National Consumer Protection Week. It is a time when government agencies, consumer protection groups, and industry associations join forces to shine a spotlight on issues and ideas that help people become better consum­ers and improve their knowledge of how to combat fraud.

The U.S. Postal Service and the Postal Inspection Ser­vice have been members of the Steering Committee for National Consumer Protection Week since 1998, and we are pleased and proud to once again be a part of this year’s effort to help spread the word and increase awareness about consumer protection issues.

The theme of this year’s National Consumer Protection Week is “Your Information Destination,” and what better way to highlight the importance of using good consumer sense at every stage of life.

With so much personal information that is readily avail­able, both online and in the mail, we have learned that age doesn’t matter when it comes to crimes like identity theft. Indeed, we know that children are ideal victims for identity theft because they have viable social security numbers with available credit, and often it is years later before the identity theft scam is uncovered.

We also know that school-age children are increasingly vulnerable to fraud and scams due to their use of technology.

So, it’s never too early to learn how to protect yourself and your personal information.

For the U.S. Postal Service, customer service and con­sumer protection are year-round priorities, and we are very proud of the fact that, for 236 years, Americans have placed their trust in the mail.

For over 200 years, postal inspectors have been fighting fraud, protecting the mail, and delivering justice for the American people to promote the honesty and integrity of the American marketplace.

In fact, Americans have voted the U.S. Postal Service as the most trusted government agency for protection of con­sumers’ privacy for 6 years in a row.

We take our universal service obligation — to connect every household and business in the country through the mail — very seriously, and we also know that an educated consumer is the best defense against criminals. That is why we’re doing all that we can to educate, advise, and encour­age consumers to learn how they can protect their privacy, avoid identity theft, and steer clear of frauds and scams.

Unfortunately, scams flourish during difficult financial times. For example, work-at-home scams are being used by fraudsters with greater frequency. That is why postal inspectors are warning the public about this new twist on an old scam.

And you may have heard about mystery shoppers: where you may receive a letter accompanied by a fat check and the invitation to earn extra money as a mystery shopper.

The letter and check will appear to come from a legiti­mate U.S. company; however, the listed phone numbers originate in Canada.

The letter instructs you to deposit the check into your checking account, withdraw an equal amount from your account, and wire it to the address on the letter. You are encouraged to keep a small amount to cover the wire fees and the cost of merchandise purchased.

The problem is the check will prove to be worthless and you’ll be left holding the bag for the amount you wired.

Postal inspectors advise that the safest way to handle this offer is to not respond. Report incidents to http://postalinspectors.uspis.gov or call 877-876-2455.

At the Postal Service, we want you to learn about how to protect yourselves from fraudulent schemes and identity theft, because being educated about these crimes could keep you from losing thousands of dollars.

Consumers of all ages should educate themselves on how to recognize other fraudulent schemes, such as cross border fraud, check fraud, identity theft, foreign lottery fraud, investment fraud, and Internet fraud.

There are many forms of fraud — and we can be sure that con artists and identity thieves will continue to devise new ways to commit their crimes and defraud the public.

But, there is no reason any of us should feel defenseless or become a victim.

National Consumer Protection Week is the perfect opportunity to make an investment in yourself and your family with education on schemes seeking to destroy everything you’ve worked so hard to build.

Do not make the mistake of thinking that it can’t happen to you — or that you are too smart for this kind of thing.

If you become a victim of fraud report it to local authorities.

It has happened to the best of us. It happens to people just like you and me.

Consumers must do all we can to put scammers out of business. The only true way to stop these crimes is through increased public awareness, education, vigilance, and aggressive law enforcement.

In closing, I’d like to leave you with six short tips on how you can avoid scams:

n First, if it sounds too good to be true — it is.

n Second, remember that foreign lotteries are illegal in the U.S.

n Third, always check your monthly bank statements.

n Fourth, on an annual basis, order and review your credit reports from the three credit bureaus — Expe­rian, Equifax, and TransUnion.

n Fifth, never deposit a check if you don’t know who sent it to you.

n Sixth, remember that your bank will never e-mail or call asking for your account number, password, credit card number, or other private information.

If you follow these tips and exercise good judgment and common sense, it is likely you can avoid becoming a victim. To learn more, visit our fraud education and prevention website at www.deliveringtrust.com.

On behalf of the U.S. Postal Service, I’d like to thank all of you — our customers — for your business and for trust­ing us with your mail. It’s truly a pleasure to serve you.

Thank you!

Proclamation: NCPW 2011

This proclamation can be adapted to reflect local com­munity information and printed and displayed at NCPW events as a visible display of a community’s commitment to promoting National Consumer Protection Week.

Whereas National Consumer Protection Week was established in 1998 by representatives of federal, state, and local governments as well as national advocacy groups as a means to highlight consumer protection,

Whereas the postmaster general established the Office of the Consumer Advocate in 1971 to ensure that the inter­ests of consumers would serve to guide the development, progress, and actions of the United States Postal Service,

Whereas postal inspectors have safeguarded the sanc­tity of the U.S. Mail and protected Postal Service custom­ers for more than 200 years, combating crimes such as robberies, mail theft, and fraud,

Whereas consumer fraud is detrimental to the economic interests of the nation and the well-being of its citizens,

Whereas fraud is destructive not only to individuals but to families, threatening their livelihoods, endangering their retirements, and attacking their household security,

Whereas fraud of all kinds frequently depends for its suc­cess upon the compliance and participation of its victims,

Whereas by its very nature fraud can be reduced and often eliminated by consumers who are educated and use common sense,

Whereas the national theme for this year is “Your Infor­mation Destination,”

Whereas the focus of our efforts is on identity theft and fraudulent schemes,

And, whereas the [NAME OF LOCAL CITY, MUNICI­PALITY, ETC.] is home to more than [X THOUSAND] men, women, and children who depend on an open, honest, safe, and secure marketplace to conduct commerce and earn a living,

Therefore, be it resolved, that [LOCAL COMMUNITY OR ORGANIZATION]

(1) Supports National Consumer Protection Week.

(2) Joins with the Postal Service and the Postal Inspec­tion Service to educate consumers on how to recog­nize and avoid identity theft and fraudulent schemes.

(3) And, declares (day of event) as Consumer Awareness Day.

National Consumer Protection Week Downloadable Fraud Prevention Videos

https://postalinspectors.uspis.gov/pressroom/
videos.aspx

Truth or Consequences: Fake Check Scams

Mixed in with the bills you get a surprise — it’s a big check made out to you. It looks real, but is it? Before you cash that check, ask one simple question. Is it free money or a shortcut to big trouble? It looks like a real check, but is it? These days, the scammers are getting better and the scams more elaborate. Their fake checks and money orders are so good, they could fool your bank. It’s harder and harder to know if the next big offer you receive is real or yet another scam designed to empty your pockets. To view the video, click http://www.postalinspectorsvideo.com/truthorconsequences.htm

All the King’s Men: Picking Up the Pieces

Fraud schemes victimize millions of Americans each year, leaving many financially devastated. There are laws to protect victims, and services and support available to them. The U.S. Postal Inspection Service urges victims to learn more about their rights and services by downloading the free video. Remember, being a victim of a crime is noth­ing to be ashamed of. And neither is seeking help to recover from it. To view the video, click
http://www.postalinspectorsvideo.com/allthekingsmen.htm

Nowhere to Run: Cross-Border Fraud

The Internet and international phone calls make it easy for fraudsters to work from anywhere in the world. This video illustrates how U.S. postal inspectors created task forces with Canadian law enforcement partners to stop “long distance” scams. To view the video, click http://www.postalinspectorsvideo.com/NowhereToRun.htm

Web of Deceit: Internet Fraud

Internet scams are like old wine in new bottles. Telemar­keting and mail fraud scams are now coming to you from cyberspace. This video tells the story of a scammer who uses the Internet to victimize unsuspecting consumers around the world until he gets caught in his own web of deceit. The video also provides tips on what to watch out for when you do busi­ness on the Internet. To view the video, click http://www.postalinspectorsvideo.com/webofdeceit.htm

Long Shot: Foreign Lottery Scams

It’s illegal to play foreign lotteries in the United States. But another reason not to play is that you are almost guaranteed to lose. And once you play, you can count on receiving more “chances” to play and lose. This free video tells the story of a foreign lottery fraud victim and the con artist behind the scam. Produced by High Noon Film and presented by the U.S. Postal Inspection Service, it also provides tips on helping you avoid becoming a victim of this scam. To view the video, click http://www.postalinspectorsvideo.com/longshot.htm

Work-at-Home Scams: They Just Don’t Pay

Working at home has become attractive to many stay-at-home moms, college students, and retirees. While some jobs are legitimate, others just don’t deliver on their prom­ises. This free, short video tells the story of a new type of work-at-home scam and how a young mother gets caught up in it. It also provides tips on how you can avoid being duped by criminals and what to do if you’ve been victim­ized. This High Noon video is presented by the U.S. Postal Inspection Service. To view the video, click http://www.postalinspectorsvideo.com/TheyJustDon’tPay.htm

Identity Crisis: Protect Your Identity

Identity fraud is the fastest-growing crime in America. With millions of victims and losses in the billions of dollars, it con­tinues to be one of consumers’ biggest fears. This free video tells the story of a couple whose credit is ruined and of the criminals who defrauded them. The video by High Noon Film, presented by the U.S. Postal Inspection Service, also pro­vides tips on how to protect yourself against identity fraud and what to do if you become a victim. To view the video, click http://www.postalinspectorsvideo.com/identitycrisis.htm

Dialing for Dollars: Telemarketing Fraud

Telemarketing fraud costs Americans millions of dol­lars each year. And when it comes to phony investment “opportunities,” older Americans are prime targets. This free, 15-minute video tells the story of such a scam and the lives that are ruined by criminals. The film provides tips on how to protect yourself from investment fraud and tells you what to do if you’ve been victimized. “Dialing for Dollars” is a High Noon video presented by the U.S. Postal Inspection Service. To view the video, click http://www.postalinspectorsvideo.com/dialingfordollars.htm

Postal Service Brochure Ordering Information

Postal Service publications make perfect handouts for customers during NCPW. They also are good resources for post­masters and managers when preparing for the week’s events.

You can also order these publications from the Material Distribution Center (MDC) by using touch-tone order entry (TTOE): Call 800-273-1509.

Note: You must be registered to use TTOE. To register, call 800-332-0317, option 1, extension 2925, and follow the prompts to leave a message. (Wait 48 hours after registering before placing your first order.)

Use the following information to order these publications:

 

Title

PSIN

PSIN

Quick Pick Number

Unit

Price

Min.
Order

Bulk Pack

Consumer Fraud by Phone or Mail: Know How to Protect Yourself

PUB 281

7610-02-000-9388

641

EA

$0.0297

100

1,000

USPIS Guide to Preventing Mail Fraud

PUB 300-A

7610-04-000-6949

426

EA

$0.2840

25

300

A Consumer’s Guide to Sweepstakes and Lotteries

PUB 546

7610-03-000-4600

465

EA

$0.1410

50

1,000

District Consumer Affairs Managers (CAMs) and Area Customer Service Program Specialists (CSPAs)

 

District/Area

Name

Office Phone

Address

ZIP Codes Served

Capital Metro Area

Grove LeTarte (A)

301-548-1468

16501 Shady Grove Rd. Gaithersburg, MD 20898-3209

Atlanta, Baltimore, Capital, Greater South Carolina, Greensboro, Mid-Carolinas, Northern Virginia, Richmond

Atlanta

Kim Amis

404-765-7702

3900 Crown Rd. S.W., Rm. 2050 Atlanta, GA 30304-9631

300, 301, 302, 303, 305, 306, 311, 399

Baltimore

Cathy Miller

410-347-4330

900 E. Fayette St., Rm. 109C Baltimore, MD 21223-9631

210, 211, 212, 214, 215, 216, 217, 218, 219

Capital

Gilbert Otero

202-636-1200

900 Brentwood Rd. NE Washington, DC 20066-9998

200, 202, 203, 204, 205, 206, 207, 208, 209

Greater South Carolina

Darcus Gordon

803-926- 6335

PO Box 929632
Columbia, SC 29292-9632

290-296

Greensboro

Cathel Brown

336-668-1246

PO Box 27499
Greensboro, NC 27498-9631

270-279, 286

Mid-Carolinas

Kathryn Kerzner-Gunter

704-424-4472

2901 Scott Futrell Dr.
Charlotte, NC 28228-9976

280-285, 287-289, 297

Northern Virginia

Tracy Dobson

703-698-6350

8409 Lee Hwy.
Merrifield, VA 22081-9631

201, 220-223, 226, 227

Richmond

Michele Martel (A)

804-775-6313

1801 Brook Rd.
Richmond ,VA 23232-9631

224, 225, 228-239, 244

Eastern Area

Thomas Hurley

412-494-2504

5315 Campbells Run Rd. Pittsburgh, PA 60117-4000

Appalachian, Central PA, Cincinnati, Columbus, Kentuckiana, Philadelphia Metro, Northern Ohio, Philadelphia Metro, Pittsburgh, South Jersey, Tennessee, Western NY, Western PA

Appalachian

Cynthia Coles

304-561-1071/ 73

PO Box 59631
Charleston, WV 25350-9631

240-259, 261-268 incl:37621, 37625

Central Pennsylvania

William Fegan (A)

717-257-4803/4815

1425 Crooked Hill Rd.
Harrisburg, PA 17107-9631

169-188, 195, 196

Cincinnati

Rhonda Mullins (A)

513-684-5794

1591 Dalton St., Rm. 108
Cincinnati, OH 45234-9631

410, 434-436, 450-455, 458, 470

Columbus

Linda Lantto

614-469-9758

850 Twin Rivers Dr.
Columbus, OH 43216-9631

430-433, 437, 438, 456, 457

Kentuckiana

Jenise Hale

502-473-4224/4225/26

PO Box 31631
Louisville, KY 40231-9631

400-409, 411-418, 420-427, 471, 476, 477

Northern Ohio

Sarita Montgomery-King

216-443-4416

2400 Orange Dr., Rm. 25
Cleveland, OH 44101-9631

439-449

Philadelphia Metro

Regina Foster-Carter

215-863-6060

3190 S. 70th St., Rm. 503
Philadelphia, PA 19153-9631

189-194

Tennessee

Ruth McCarver

615-872-5642

811 Royal Pkwy.
Nashville, TN 37229-9631

307, 370, 371, 372, 373, 374, 376, 377, 378, 379, 380, 381, 382, 383, 384, 385 (excludes 37620,37621, and 37625, which are in the Appalachian District)

South Jersey

Cathy Sinesi

856-933-4459

PO Box 9001
Bellmawr, NJ 08099-9631

077, 080-087 197-199

Western New York

Christine Kogutowski

716-842-4738

1200 William Street Rm 100
Buffalo, NY 14240-9631

40-149

Western Pennsylvania

Mark Wahl (A)

412-359-7845

1001 California Ave.
Pittsburgh, PA 15290-9631

150-168, 260

Great Lakes Area

Lois Gunlogson

630-539-4716

244 Knollwood Dr., 4th floor Bloomingdale, IL 60117-4000

Central Illinois, Chicago, Detroit, Gateway, Greater Indiana, Greater Michigan, Lakeland, Northern Illinois, Southeast Michigan

Central Illinois

Beverly Howard

708-563-7756

6801 W. 73rd St.
Bedford Park, IL 60499-9631

604, 605, 609, 613-619, 625-627

Chicago

Carmen Santiago

312-983-8351

433 W. Harrison St., 2nd floor Chicago, IL 60607-9631

606, 607, 608

Detroit

April James (A)

313-234-8833

1401 W. Fort Street, Rm. 226A Detroit, MI 48233-9501

481, 482, 492

Gateway

Beverly Lambert

314-436-3699

1720 Market St., Rm. 1015
St. Louis, MO 63155-9631

620, 622, 623, 624, 628, 629, 630, 631, 633, 634, 635, 650, 651, 652, 653

Greater Indiana

Joy Simmons

800-558-1777

PO Box 9631
Indianapolis, IN 46298-9631

460-469, 472, 473, 474, 475, 478, 479

Greater Michigan

John Gerencer

616-776-6146

PO Box 999631
Grand Rapids, MI 49599-9631

486-491, 493, 494, 495, 496, 497

Lakeland

Lisa Androus

414-287-2530

PO Box 5011
Milwaukee, WI 53201-5011

498, 499, 530, 531, 532, 534, 535, 537, 538, 539, 541, 542, 543, 544, 545, 549

Northern Illinois

Susan Wagner

630-260-5171

500 E. Fullerton Ave.
Carol Stream, IL 60199-9631

600, 601, 602, 603, 610, 611

Southeast Michigan

Juanita Banks

48-524-6763

1 Ajax Dr., Ste. 101
Madison Heights, MI 48071-9620

480, 483, 484, 485

Northeast Area

Jodi Gay (A)

860-285-7104

6 Griffin Rd.
North Windsor, CT 06006-7030

Albany, Caribbean, Connecticut Valley, Greater Boston, Long Island, New York, No. New England, No. NJ, SE New England, Triboro, Westchester

Albany

Dave Desrosiers

518-452-2376

30 Old Karner Rd.
Albany, NY 12288-9631

120, 121, 122, 123, 128-139

Caribbean

Iraida Reyes

787-622-1817

585 F. D. Roosevelt Ave., Ste. 195
San Juan, PR 00936-9631

006, 007, 008, 009

Connecticut Valley

Lori Gaither-Gordon

860-524-6085

141 Weston St., Rm. 206
Hartford, CT 06101-9631

010-013,060-069

Greater Boston

Joanne Killackey-Hogan

617-654-5740

25 Dorchester Ave., Rm. 4009
Boston, MA 02205-9631

0014-019, 021, 022, 024, 055

Long Island

Marge Brady

631-582-7510

PO Box 7604
Islandia, NY 11760-9631

05, 115, 117, 118, 119

New York

Rosalie Torres

212-330-3667

421 8th Ave., Rm. 4202-0
New York, NY 10199-9631

090-098, 100, 101, 102, 104

Northern New England

Kathi Roy

207-482-7196

151 Forest Ave., Ste. 7022
Portland, ME 04101-9631

030-054, 056-059

Northern New Jersey

Jake Truex

973-468-7047

494 Broad St., 2nd Floor
Newark, NJ 07102-9335

070-076, 078, 079

Southeast New England

Patrice Salvas

401-276-6949

24 Corliss St.
Providence, RI 02904-9631

020, 023, 025, 026, 027, 028, 029

Triboro

Pelrique Price

718-348-3900

1050 Forbell St., Rm. 2015-0
Brooklyn, NY 11256-9631

103, 110, 111, 112, 113, 114, 116

Westchester

Rita Cody

914-697-7000

1000 Westchester Ave.
White Plains, NY 10610-9631

004, 105, 106, 107, 108, 109, 124, 125, 126, 127

Pacific Area

Russ Morehouse

858-674-3128

390 Main St., Ste. 710
San Francisco, CA 94105-2081

Bay-Valley, Honolulu, Los Angeles, Sacramento, San Diego, San Francisco, Santa Ana, Sierra Coastal

Bay-Valley

Elma Ramirez

510-622-7240

201 13th St., Rm. 228
Oakland, CA 94612-9605

939, 945, 946, 947, 948, 950, 951

Honolulu

Lynne Moore

808-423-3471

3600 Aolele St., Rm. 112 Honolulu, HI 96820-9631

967, 968, 969

Los Angeles

Beverly Young

323-586-1250

7001 S. Central Ave., Rm. 267-A
Los Angeles, CA 90052-9631

900, 901, 902, 903, 904

Sacramento

Gail Sattler

916-373-8630

3775 Industrial Blvd.
W. Sacramento, CA 95799-0070

936, 937, 938, 942, 952, 953, 956, 957, 958, 959, 960

San Diego

Victoria Gramoy

858-674-2670

11251 Rancho Carmel Dr.,
Rm. 144
San Diego, CA 92199-9631

919, 920, 921, 922, 923, 924, 925

San Francisco

Kim Wu

415-550-5005

PO Box 7834
San Francisco, CA 94120-7834

940, 941, 943, 944, 949, 954, 955, 962, 963, 964, 965, 966

Santa Ana

Carrie Montserrat (A)

714-662-6215

3101 W. Sunflower Ave.
Santa Ana, CA 92799-9325

05, 906, 907, 908, 917, 918, 926, 927, 928

Sierra Coastal

Alicia Delgadillo

661-775-6681

28201 Franklin Pkwy.
Santa Clarita, CA 91383-9606

910, 911, 912, 913, 914, 915, 916, 930, 931, 932, 933, 934, 935

Southwest Area

Patricia Lewis

214-819-8867

7800 N. Stemmons Fwy.,
Ste. 900
Dallas, TX 75247-4225

Albuquerque, Arkansas, Dallas, Fort Worth, Houston, Louisiana, Oklahoma, Rio Grande

Alabama

Viola Freeman

205) 521-0822

351 24th St. N., Rm. 123 Birmingham, AL 35203-9631

350,351,352,354-360,361,362,363, 364,365,366,367,368

Albuquerque

Barbara Wood (A)

505-346-8004

1135 Broadway Blvd. N.E.,
Rm. 221
Albuquerque, NM 87101-9631

865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884

Arkansas

Cary Chism

501-228-4280

420 Natural Resources Dr.
Little Rock, AR 72205-9631

716-729

Dallas

Kelley Davis

972-393-6755

951 W. Bethel Rd.
Coppell, TX 75099-9631

750-759

Fort Worth

Joann Scarpelli

817-317-3626

4600 Mark IV Pkwy.
Fort Worth, TX 76161-9631

760, 761, 762, 763, 764, 768, 769, 795, 796, 739 790, 791, 792, 793, 794

Houston

Carlos Rivera (A)

713-226-3442 (press 3)

PO Box 250001
Houston, TX 77202-9631

770-778

Louisiana

Gail Hamilton

504-589-1130

701 Loyola Ave., Rm. 1101
New Orleans, LA 70113-9631

700, 701, 703, 704, 705, 706, 707, 708, 710, 711, 712, 713, 714

Mississippi

Doug Kyle

601-351-7378

PO Box 99655
Jackson, MS 39205-9655

369, 386, 387, 388, 389, 390, 391, 392, 393, 394, 395, 396, 397

North Florida

Lindy Green

904-858-6520

PO Box 40005
Jacksonville, FL 32203-0005

320, 321, 322, 323, 324, 325, 326, 344

Oklahoma

Kerry Rennels

405-815-2342

320 S.W. 5th
Oklahoma City, OK 73125-9631

730, 731, 734, 735, 736, 737, 738, 740, 741, 743, 744, 745, 746, 747, 748, 749

Rio Grande

Gerry Garcia

210-368-8498

10410 Perrin Beitel Rd.
San Antonio, TX 78284-9631

733, 765, 766, 767, 779, 780, 781, 782, 783, 784, 785, 786, 787, 788, 789, 797, 798, 799, 885

South Florida

Ellen Uptgrow

305-470-0890

2200 N.W. 72nd Ave., Ste. 225
Miami, FL 33152-9000

330, 331, 332, 333, 340, 349

South Georgia

Angela Hardy

800-219-3721

451 College St.
Macon, GA 31213-9631

298, 299, 304, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 398

Suncoast

Alan Stigall

813-889-3947

6013 Benjamin Rd., Ste. 201
Tampa, FL 33634-5144

327, 328, 329, 335, 336, 337, 338, 339, 341, 342, 346, 347

Western Area

Max Raizada

303-313-5480

1745 Stout St., Ste. 100
Denver, CO 80299-0100

Alaska, Arizona, Big Sky, Central Plains, Colorado/ Wyoming, Dakotas, Hawkeye, Mid-America, Nevada-Sierra, Northland, Portland, Salt Lake City, Seattle

Alaska

Dawn Peppinger

907-564-2940

3201 C St., Ste. 201
Anchorage, AK 99503-9631

995, 996, 997, 998, 999

Arizona

Steve Kern

602-223-3223

PO Box 21628
Phoenix, AZ 85036-1628

850, 851, 852, 853, 855, 856, 857, 859, 860, 863, 864

Big Sky

Lisa Blomquist

406-657-5776

841 S. 26th St.
Billings, MT 59101-9631

590, 591, 592, 593, 594, 595, 596, 597, 598, 599

Central Plains

Sharon Predoehl

402-573-2109

5303 N. 91st Ave.
Omaha, NE 68134-9631

515, 516, 664, 665, 666, 668, 669, 670, 671, 672, 673, 674, 675, 676, 677, 678, 679, 680, 681, 683, 684, 685, 686, 687, 688, 689, 690, 691, 692, 693

Colorado/ Wyoming

Marcela Juarez Rivera

303-853-6070

7500 E. 53rd Pl., Rm. 2214
Denver, CO 80266-9631

800, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 811, 812, 813, 814, 815, 816, 818, 819, 820, 821, 822, 823 824, 825, 826, 827, 828, 829,830, 831

Dakotas

Patti Larson

605-333-2647

PO Box 7570
Sioux Falls, SD 57117-7570

565, 567, 570, 571, 572, 573, 574, 575, 576, 577, 580, 581, 582, 583, 584, 585, 586, 587, 588

Hawkeye

Helen Rush

515-251-2330

PO Box 189996
Des Moines, IA 50318-9631

500, 501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 520, 521, 522, 523, 524, 525, 526, 527, 528, 612

Mid-America

DoJuan Hobson

816-374-9194

300 W. Pershing Rd., Ste. 207
Kansas City, MO 64108-9631

636, 637, 638, 639, 640, 641, 644, 645, 646, 647, 648, 654, 655, 656, 657, 658, 660, 661, 662, 667

Nevada-Sierra

Loretta Kirkpatrick

702-361-9204

1001 E. Sunset Rd., Rm. 1002
Las Vegas, NV 89199-9655

889, 890, 891, 893, 894, 895, 897, 898, 961

Northland

Natalie Sorvari

612-349-4401

100 S. 1st St., Rm. 121
Minneapolis, MN 55401-9631

540, 546, 547, 548, 549, 550, 551, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 566

Portland

Patricia Carcasses

503-294-2269

715 N.W. Hoyt, Rm. 1012
Portland, OR 97208-9631

970, 971, 972, 973, 974, 975, 976, 977, 978, 979, 986

Salt Lake City

Dave Matheson (A)

801-974-2332

1760 W. 2100 St.
Salt Lake City, UT 84199-9631

832, 833, 834, 836, 837, 840, 841, 843, 844, 845, 846, 847

Seattle

Binke Miller

206-378-2600

PO Box 90306
Seattle, WA 98109-9631

980, 981, 982, 983, 984, 985, 988, 989, 990, 0991, 992, 993, 994

Postal Inspection Service Contacts

 

Division/Location

Name

E-Mail Address

Work Phone

Atlanta Division

Atlanta, GA (DHQ)

Yulanda Burns*

YNBurns@uspis.gov

404-608-4533

Atlanta, GA (DHQ)

Jessica Wagner

JLwagner@uspis.gov

404-608-4511

Birmingham, AL

Tony Robinson

TMRobinson@uspis.gov

205-326-2908

Memphis, TN

Susan Link

SFLink@uspis.gov

901-746-1027

Boston Division

Boston, MA (DHQ)

Bernadette Lundbohm*

BMLundbohm@uspis.gov

617-556-4489

Boston, MA (DHQ)

Mike Gendron

MJGendron@uspis.gov

603-644-4035

Boston, MA (DHQ)

Kenneth Walker

KAWalker@uspis.gov

617-556-0494

Buffalo, NY

Raymond Williams

RWilliams2@uspis.gov

716-853-5332

Charlotte Division

Charlotte, NC (DHQ)

Justin Crooks

JGCrooks@uspis.gov

704-329-9131

Charlotte, NC (DHQ)

Sandra Tidwell*

SRTidwell@uspis.gov

704-329-9124

Charleston, SC

Tom Gasser

TJGasser@uspis.gov

843-760-5441

Raleigh, NC

Regina Faulkerson

RLFaulkerson@uspis.gov

919-501-9383

Richmond, VA

Michael Romano

MJRomano@uspis.gov

804-418-6123

Chicago Division

Chicago, IL (DHQ)

INC Tom Brady*

TPBrady@uspis.gov

312-983-7920

Chicago, IL (DHQ)

Dave Colen

DMColen@uspis.gov

312-983-7850

Milwaukee, WI

Lori Groen

LAGroen@uspis.gov

414-287-2225

Milwaukee, WI

Brian Haraway

BWHaraway@uspis.gov

414-287-2245

St. Louis, MO

Dan Taylor

DATaylor@uspis.gov

314-539-9342

St. Louis, MO

Todd Loos

TALoos@uspis.gov

314-539-9423

Denver Division

Denver, CO (DHQ)

Jeff Reed*

JHReed@uspis.gov

303-313-5382

Denver, CO (DHQ)

Richard Sheehan II

RFSheehan@uspis.gov

303-313-5335

Denver, CO (DHQ)

JoJan Henderson

JHenderson@uspis.gov

303-313-5331

Denver, CO (DHQ)

Andrew Jones

ABJones@uspis.gov

303-313-5342

Cedar Rapids, IA

Ron Jewell

RWJewell@uspis.gov

319-399-2993

Des Moines, IA

W. Kevin Marshall

WKMarshall@uspis.gov

515-253-2687

Kansas City, KS

David Nitz

DENitz@uspis.gov

913-266-2470

Minneapolis, MN

Jeffery Long

JDLong@uspis.gov

612-349-4703

Omaha, NE

Dave Margritz

DAMargritz@uspis.gov

402-392-8925

Omaha, NE

Paul Beekhuizen

PABeekhuizen@uspis.gov

402-392-8930

Detroit Division

Detroit, MI (DHQ)

Wylie Christopher*

WRChristopher@uspis.gov

313-337-2187

Detroit, MI (DHQ)

Felicia George

FBGeorge@uspis.gov

313-226-8221

Detroit, MI (DHQ)

Cheryl Smith

CLSmith@uspis.gov

313-226-8201

Grand Rapids, MI

Jane Anderson

JLAnderson@uspis.gov

616-771-8527

Indianapolis, IN

Laura Carter

LACarter@uspis.gov

317-328-2515

Ft. Worth Division

Ft. Worth, TX (DHQ)

Amanda McMurrey

ARMcMurrey@uspis.gov

817-359-2797

Ft. Worth, TX (DHQ)

Mona Hernandez*

MLHernandez@uspis.gov

817-359-2728

Ft. Worth, TX (DHQ)

Dan Adame

DAAdame@uspis.gov

817-359-2733

Little Rock, AR

Daniel Medrano

DMedrano@uspis.gov

501-945-6717

Oklahoma City, OK

Charlie Thigpen

CDThigpen@uspis.gov

405-815-2680

Houston Division

Houston, TX (DHQ)

Marian Williams*

MKWilliams@uspis.gov

713-503-3352

Houston, TX (DHQ)

Vanessa Kimbrough

VGKimbrough@uspis.gov

713-238-4440

Austin, TX

Michael W. Sullivan

MWSullivan@uspis.gov

512-342-1563

Corpus Christi, TX

Henry Herrera, Jr.

HLHerrera@uspis.gov

361-886-2203

New Orleans, LA

Terence Barrett

TLBarrett@uspis.gov

504-589-1206

San Antonio, TX

Michael MartinezPartida

mrmartinezpartida@uspis.gov

210-368-1623

Los Angeles Division

Los Angeles, CA (DHQ)

Renee Focht*

RMFocht@uspis.gov

626-405-1285

Los Angeles, CA (DHQ)

Jarrett Arrington

JWArrington@uspsi.gov

323-586-1974

Los Angeles, CA (DHQ)

Tracy Putnam

TSPutnam@uspis.gov

909-387-8737

Los Angeles, CA (DHQ)

Silvia Torres

STorres@uspis.gov

213-830-2540

Los Angeles, CA (DHQ)

Cissy Tubbs

CMTubbs@uspis.gov

213-830-2541

San Diego, CA

Rick Vida

RJVida@uspis.gov

619-531-8213

San Diego, CA

Patricia Mendoza

PMMendoza@uspis.gov

858-577-3567

Miami Division

Miami, FL (DHQ)

Delfin Alvarez*

DMAlvarez@uspis.gov

954-436-7218

Miami, FL (DHQ)

Bladismir Rojo

BRojo@uspis.gov

954-436-7269

Miami, FL (DHQ)

Blanca Alvarez

BRAlvarez@uspis.gov

954-436-7287

Jacksonville, FL

Jack Cowen

JJCowen@uspis.gov

904-858-7111

Orlando, FL

Ed Moffitt

ERMoffitt@uspis.gov

407-850-6391

Tampa, FL

Douglas Smith

DJSmith@uspis.gov

813-281-5228

Tampa, FL

Dexter Brown

DEBrown@uspis.gov

813-281-5241

Newark Division

Edison, NJ

Dave Arias*

DSArias@uspis.gov

201-714-6412

Newark, NJ (DHQ)

Joshua D. Shandler

JDShandler@uspis.gov

973-693-5462

San Juan, PR

Eliezer Julian

EJulian@uspis.gov

787-749-7654

San Juan, PR

Mitchell Perez

MPerez@uspis.gov

787-749-7658

New York Division

New York (DHQ)

Thomas Boyle*

TEBoyle@uspis.gov

212-330-3049

New York (DHQ)

Emily Tarrats

ETarrats@uspis.gov

212-330-2334

Philadelphia Division

Philadelphia, PA (DHQ)

Reginald Wade*

RLWade@uspis.gov

610-668-4524

Philadelphia, PA (DHQ)

Patrick Corrigan

PFCorrigan@uspis.gov

610-668-4592

Philadelphia, PA (DHQ)

Oriey Glenn

OWGlenn@uspis.gov

610-668-4506

Harrisburg, PA

Lawrence Dukes

LCDukes@uspis.gov

717-257-2338

Harrisburg, PA

Joseph Corrado

JJCorrado@uspis.gov

717-257-2378

Bellmawr, NJ

Alex Sylvester

ASylvester@uspis.gov

856-933-4183

Phoenix Division

Phoenix, AZ (DHQ)

Patricia A. Armstrong*

PAArmstrong@uspis.gov

602-223-3269

Phoenix, AZ (DHQ)

Greg Torbenson

GLTorbenson@uspis.gov

602-223-3256

Tucson, AZ

David Birch

DEBirch@uspis.gov

520-388-5409

Las Vegas, NV

Luke Caggiano

LVCaggiano@uspis.gov

702-737-6119

Salt Lake City, UT

Randy Tuckett

RRTuckett@uspis.gov

801-974-2274

Salt Lake City, UT

Steve Danson

SEDanson@uspis.gov

801-974-2273

Salt Lake City, UT

Robert Maes

REMaes@uspis.gov

801-887-1923

Pittsburgh Division

Pittsburgh, PA (DHQ)

Andrew Richards*

AFRichards@uspis.gov

412-490-6425

Pittsburgh, PA (DHQ)

Kenneth Gournic

KPGournic@uspis.gov

412-490-6426

Charleston, WV

Cathy Cantley

CGCantley@uspis.gov

304-357-4136

Cincinnati, OH

Alejandro Almaguer

AEAlmaguer@uspis.gov

513-684-8033

Cincinnati, OH

Lisa Fitzpatrick

LMFitzpatrick@uspis.gov

513-684-8038

Cleveland, OH

Terrence Sullivan

TCSullivan@uspis.gov

216-443-4022

Lexington, KY

Roberta Bottoms

RRBottoms@uspis.gov

859-231-6781

San Francisco Division

Richmond, CA

Jeff Fitch*

JMFitch@uspis.gov

415-778-5857

San Francisco, CA (DHQ)

Dave Guerra

DRGuerra@uspis.gov

415-778-5979

San Francisco, CA (DHQ)

Bill Zemblidge

WBZemblidge@uspis.gov

415-778-5916

Sacramento, CA

Misty Racimo

MNRacimo@uspis.gov

916-263-7257

Seattle Division

Seattle, WA (DHQ)

Jerry Styers*

JSStyers@uspis.gov

206-748-5423

Seattle, WA (DHQ)

Alan Damron

ACDamron@uspis.gov

206-748-5438

Seattle, WA (DHQ)

John Murphy

JFMurphy@uspis.gov

206-442-6320

Anchorage, AK

Andrea Avery

AMAvery@uspis.gov

907-261-6326

Portland, OR

Dennis Fernald

DGFernald@uspis.gov

503-279-2072

Spokane, WA

Randy Griffin

RLGriffin@uspis.gov

509-838-0257

Washington Division

Washington, DC (DHQ)

Jervay Rodgers*

JCRodgers@uspis.gov

410-715-7726

Baltimore, MD

Frank Schissler

FJSchissler@uspis.gov

410-347-4710

National Headquarters

NHQ

Michael Romano*

MJRomano@uspis.gov

202-268-6867

NHQ

Denise Backus

DNBackus@uspis.gov

202-268-6896

* Lead PIO for NCPW

Corporate Communications Field Managers

 

Name

Function

Office Telephone

E-mail Address

Earl Artis

Southwest Area

213-819-8704

earl.c.artis@usps.gov

Maureen Marion

Northeast Area

860-285-7265

maureen.p.marion@usps.gov

Jim Mruk

Great Lakes Area

630-539-6565

james.a.mruk@usps.gov

Teresa Rudkin

Western Area

303-313-5130

teresa.rudkin@usps.gov

Don Smeraldi

Pacific Area

858-674-3149

don.a.smeraldi@usps.gov

Paul Smith

Eastern Area

215-863-5055

paul.f.smith@usps.gov

Connie Totten-Oldham

A/Capital Metro Area

202-268-3276

connie.totten-oldham@usps.gov

See also http://www.usps.com/communications/newsroom/mediacontacts.htm for more contacts.

Congressional State/Manager/Representatives

To dial extension, use area code and prefix (202) 268-xxxx

 

State

Representative

Extension

Alabama

Ekaterina Silina

7626

Alaska

Jerome Giles

3745

American Samoa

Jerome Giles

3745

Arizona

Jerome Giles

3745

Arkansas

Mico Milanovic (A)

7217

California

Linda Macasa

3750

Connecticut

Jo Waterman

6748

Colorado

Jerome Giles

3745

Delaware

Jo Waterman

6748

District of Columbia

Jim Cari

6029

Florida

Mico Milanovic

7217

Georgia

Mico Milanovic

7217

Guam

Jerome Giles

3745

Hawaii

Jerome Giles

3745

Idaho

Ekaterina Silina

7626

Illinois

Talaya Simpson

7839

Indiana

Sandra Calos

7505

Iowa

Sandra Calos

7505

Kansas

Jerome Giles

3745

Kentucky

Laurie Solnik

3743

Louisiana

Mico Milanovic (A)

7217

Maine

Marita Hines

6027

Maryland

Jim Cari

6029

Massachusetts

Marita Hines

6027

Michigan

Talaya Simpson

7839

Minnesota

Sandra Calos

7505

Mississippi

Ekaterina Silina

7626

Missouri

Sandra Calos

7505

Montana

Jerome Giles

3745

Nebraska

Jerome Giles

3745

Nevada

Jerome Giles

3745

New Hampshire

Marita Hines

6027

New Jersey

Jo Waterman

6748

New Mexico

Mico Milanovic (A)

7217

New York

Marita Hines

6027

North Carolina

Laurie Solnik

3743

North Dakota

Sandra Calos

7505

Northern Marianna Islands

Jerome Giles

3745

Ohio

Laurie Solnik

3743

Oklahoma

Ekaterina Silina

7626

Oregon

Jerome Giles

3745

Pennsylvania

Jo Waterman

6748

Puerto Rico

Marita Hines

6027

Rhode Island

Jo Waterman

6748

South Carolina

Laurie Solnik

3743

South Dakota

Sandra Calos

7505

Tennessee

Laurie Solnik

3743

Texas

Mico Milanovic (A)

7217

Utah

Ekaterina Silina

7626

Vermont

Marita Hines

6027

Virgin Islands

Marita Hines

6027

Virginia

Jim Cari

6029

Washington

Linda Macasa

3750

West Virginia

Jim Cari

6029

Wisconsin

Talaya Simpson

7839

Wyoming

Linda Macasa

3750

U.S. OFFICE OF PERSONNEL MANAGEMENT, YOU CAN AFFORD TO QUIT SMOKING No more copays, coinsurance, deductibles, or dollar limits. Talk to your healthcare provider today. New package of benefits-Take advantage of it.

Letter to the Editor Template (request for coverage)

[Insert Date]

[Insert Publication Name]

[Insert Street Address]

[Insert City, State ZIP+4]

Dear Editor:

The U.S. Postal Service® office of Consumer Affairs and the U.S. Postal Inspection Service are working to educate consum­ers about fraudulent schemes and to provide them with the information needed to combat these frauds.

During National Consumer Protection Week (NCPW), March 6–12, 2011, the Postal Service™ and the Postal Inspection Ser­vice will be hosting events nationwide to provide information on a variety of common schemes as well as important consumer protection resources. Consumers of all ages are invited to attend.

NCPW 2011 — Dollars and Sense: Rated A for All Ages — highlights the importance of using good consumer sense at every stage of life — from grade school to retirement.

NCPW partners are promoting free resources to help people protect their privacy, manage money and debt, avoid identity theft, understand credit and mortgages and steer clear of frauds and scams. In addition, NCPW partners are reaching out to kids, focusing on websites, videos and games designed for a younger audience.

I wanted to let you know what is taking place in our community. [INSERT EVENT INFORMATION, INCLUDING DAY, TIME, LOCATION, ACTIVITIES, ETC.].

I want to make sure the people of [INSERT NAME OF COMMUNITY] know about events taking place locally during National Consumer Protection Week.

I hope you will help us publicize event information and stop by [insert location, address] to join us in spreading the word on how consumers can steer clear of fraudulent schemes and scams.

Sincerely,

[Insert Name]

Postmaster

[INSERT CITY]

Postal News logo

March XX, 2011 Corporate Communications Contact: [INSERT NAME]
(O) [INSERT NUMBER]
(C) [INSERT CELL]
[INSERT E-MAIL ADDRESS]@usps.gov
U.S. Postal Inspection Service Contact: [INSERT NAME]
(O) [INSERT NUMBER]
(C) [INSERT CELL]
[INSERT E-MAIL ADDRESS]@uspis.gov
usps.com/news

Media Advisory
U.S. Postal Service and the U.S. Postal Inspection Service
Celebrate National Consumer Protection Week

Consumers of All Ages Learn How to Avoid Scams and Fraud

 

WHAT: U.S. Postal Service® officials will host a [INSERT EVENT DESCRIPTION] to celebrate National Consumer Protection Week. Officials will distribute DVDs and brochures warning against identity theft and fraudulent schemes, providing consumers with valuable information about protecting their financial assets from these types of crimes, as well as ways to report suspected financial fraud.

WHO: [INSERT NAMES OF PARTICIPANTS AND TITLES]

WHEN: [INSERT TIME]
[INSERT DATE]

EVENT: [INSERT EVENT LOCATION, PARKING INFORMATION AND OTHER RELEVANT INSTRUC­TIONS FOR MEDIA]

BACKGROUND: National Consumer Protection Week, set for March 6–12, is a national program led by the Federal Trade Commission (FTC) to help customers become smarter consumers of products, materials and services, and improve their knowledge of how to combat fraud schemes.

The U.S. Postal Service Office of Consumer Affairs and the U.S. Postal Inspection Service are work­ing to educate consumers about fraudulent schemes and how they can protect themselves. The Postal Service will provide consumers with the tools and information needed to combat these types of crimes.

There’s no age limit on fraud. This year, the Postal Service and the Postal Inspection Service are working together to educate all consumers how they can protect themselves from scammers.

# # # 

A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation — 150 million residences, businesses and Post Office™ Boxes. The Postal Service™ receives no tax dollars for operating expenses, and relies on the sale of post­age, products and services to fund its operations. With 32,000 retail locations and the most fre­quently visited website in the federal government, usps.com, the Postal Service has annual revenue of more than $67 billion and delivers nearly 40 percent of the world’s mail. If it were a private sector company, the U.S. Postal Service would rank 29th in the 2010 Fortune 500. Black Enterprise and Hispanic Business magazines ranked the Postal Service as a leader in workforce diversity. The Postal Service has been named the Most Trusted Government Agency six consecutive years and the sixth Most Trusted Business in the nation by the Ponemon Institute.

The U.S. Postal Inspection Service is the federal law enforcement, security and crime prevention arm of the United States Postal Service that protects the U.S. Postal Service, secures the nation’s mail system and ensures public trust in the mail. To learn more, visit http://postalinspectors.uspis.gov.

Press Release Template

Postal News logo

FOR IMMEDIATE RELEASE Contact: [INSERT NAME]
[INSERT DATE] (O) [INSERT NUMBER]
(C) [INSERT NUMBER]
[INSERT NAME]@usps.gov
usps.com/news

U.S. Postal Service and the U.S. Postal Inspection Service Celebrate National Consumer Protection Week

Educate Consumers of All Ages How to Avoid Scams and Fraud

[INSERT TOWN] — Today the United States Postal Service® and the Postal Inspection Service join with fed­eral, state and local government agencies and consumer protection organizations to announce the 13th Annual National Consumer Protection Week (NCPW), March 6–12, 2011. This coordinated consumer edu­cation campaign encourages individuals across the country to take full advantage of their consumer rights.

This year’s theme — “Your Information Destination” — highlights resources available to consumers through various channels. In recognition of NCPW 2011, the Postal Service™ and its partners are promoting free resources to help people protect their privacy, manage money and debt, avoid identity theft, understand credit and mortgages and steer clear of frauds and scams.

“The message of National Consumer Protection Week 2011 is simple: It’s never too early or too late to become a more informed and empowered consumer,” said [postmaster]. “Regardless of your age or financial situation, there are useful lessons to learn about protecting privacy and avoiding scams and fraud schemes. The Postal Service encourages everyone to visit the U.S. Postal Service/Postal Inspection Service website dedicated to fraud education and prevention, www.deliveringtrust.com, and the NCPW website sponsored by the Federal Trade Commission, www.ncpw.gov, for tips about making smarter decisions in the marketplace.”

[HERE, HIGHLIGHT YOUR ORGANIZATION’S 2011 NCPW EVENT]

National organizers of this year’s NCPW include AARP, the Comptroller of the Currency, the Consumer Fed­eration of America, the Council of Better Business Bureaus, the Federal Citizen’s Information Center, the Federal Communications Commission, the Federal Deposit Insurance Corporation, the Federal Reserve Board, the Federal Trade Commission, the National Association of Attorneys General, the National Associa­tion of Consumer Agency Administrators, the National Consumers League, the U.S. Department of the Trea­sury, the U.S. Postal Inspection Service and the U.S. Postal Service®.

# # # 

Note: For broadcast quality video and audio, photo stills and other media resources, visit the USPS News­room at www.usps.com/news.

A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation — 150 million residences, businesses and Post Office™ Boxes. The Postal Ser­vice receives no tax dollars for operating expenses, and relies on the sale of postage, products and services to fund its operations. With 32,000 retail locations and the most frequently visited website in the federal gov­ernment, usps.com, the Postal Service has annual revenue of more than $67 billion and delivers nearly 40 percent of the world’s mail. If it were a private sector company, the U.S. Postal Service would rank 29th in the 2010 Fortune 500. Black Enterprise and Hispanic Business magazines ranked the Postal Service as a leader in workforce diversity. The Postal Service has been named the Most Trusted Government Agency six consecutive years and the sixth Most Trusted Business in the nation by the Ponemon Institute.

The U.S. Postal Inspection Service is the federal law enforcement, security and crime prevention arm of the United States Postal Service that protects the U.S. Postal Service, secures the nation’s mail system and ensures public trust in the mail. To learn more, visit http://postalinspectors.uspis.gov.