Effective January 22, 2012, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®) throughout various sections to modify the policy for filing claims for domestic Express Mail® postage refunds from 90 days to 30 days after the date of mailing.
Additionally, in conjunction with the implementation of the January 2012 redesigned Express Mail Label 11-B and Label 11-F, Express Mail Post Office to Addressee, the Postal Service™ is modifying both labels by eliminating the “waiver of signature” check box. A customer sending an Express Mail item, and requiring an addressee’s signature, must select the new “signature required” box on the new Express Mail label. If the box is not selected, the Postal Service will not obtain a signature from the addressee upon delivery of Express Mail Next Day Delivery and Express Mail Second Day Delivery items. Instead, the carrier will scan the barcode and leave the item in the customer’s mail receptacle or other secure location to document delivery.
Express Mail Hold For Pickup service always requires the signature of the addressee or addressee’s agent. Therefore, the Express Mail Label 11-HFPU, Express Mail Hold For Pickup, will not be modified to reflect the new “signature required” option.
This revision is based on our final rule Federal Register (76 FR 75461–75464) published December 2, 2011. You can view the notice on Postal Explorer® at http://pe.usps.com.
Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM)
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100 Retail Letters, Cards, Flats, and Parcels
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110 Express Mail
113 Prices and Eligibility
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4.0 Service Features of Express Mail
4.1 General
[Revise the text of 4.1 by combining the introductory text and text of item a, and deleting item b in its entirety, as follows:]
Customers may access delivery information at www.usps.com or by calling 1-800-222-1811 toll-free and providing the article number. A delivery record, including the addressee’s signature, will be faxed or mailed upon request. See 115.2.2 for more information regarding the addressee's signature.
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115 Mail Preparation
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2.0 Express Mail Next Day and Second Day
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2.2 Waiver of Signature
[Revise the first sentence of 2.2 as follows:]
For editions of Express Mail Label 11-B or Label 11-F, Express Mail Post Office to Addressee, printed before January 2012, a mailer sending an Express Mail item may instruct the USPS to deliver an Express Mail Next Day Delivery or Express Mail Second Day Delivery item without obtaining the signature of the addressee or the addressee’s agent by checking and signing the waiver of signature on Label 11-B or Label 11-F, or indicating waiver of signature is requested on single-ply commercial label.***
[Renumber current item 2.3 as 2.4 and add new 2.3 as follows:]
2.3 Signature Required
For editions of Express Mail Label 11-B or Label 11-F printed on or after January 2012, a mailer sending an Express Mail item, and requiring the addressee’s signature, must instruct the USPS to obtain a signature from the addressee upon delivery of the item by checking the “signature required” box on Label 11-B or Label 11-F or indicating signature is requested on a single-ply commercial label. If the signature required box is selected, an image of the signature will be provided to mailers when accessing delivery information. A mailer must select signature service for Express Mail Custom Designed Service, Express Mail COD, or Express Mail with additional insurance.
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200 Commercial Letters and Cards
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210 Express Mail
213 Prices and Eligibility
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4.0 Service Features of Express Mail
4.1 General
[Revise the text of current item 4.1 by combining the introductory text and the text of item a, and deleting item b in its entirety, as follows:]
Customers may access delivery information at www.usps.com or by calling 1-800-222-1811 toll-free and providing the article number. A delivery record, including the addressee’s signature, will be faxed or mailed upon request. See 215.2.2 for more information regarding the addressee’s signature.
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215 Mail Preparation
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2.0 Express Mail Next Day and Second Day
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2.2 Waiver of Signature
[Revise the first sentence of 2.2 as follows:]
For editions of Express Mail Label 11-B or Label 11-F printed before January 2012, a mailer sending an Express Mail item may instruct the USPS to deliver an Express Mail Next Day Delivery or Express Mail Second Day Delivery item without obtaining the signature of the addressee or the addressee’s agent by checking and signing the waiver of signature on Label 11-B or Label 11-F, or indicating waiver of signature is requested on single-ply commercial label.***
[Renumber 2.3 as 2.4 and add new 2.3 as follows:]
2.3 Signature Required
For editions of Express Mail Label 11-B or Label 11-F printed on or after January 2012, a mailer sending an Express Mail item, and requiring the addressee’s signature, must instruct the USPS to obtain a signature from the addressee upon delivery of the item by checking the “signature required” box on Label 11-B or Label 11-F or indicating a signature is requested on a single-ply commercial label. If the signature required box is selected, an image of the signature will be provided when accessing delivery information.
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3.0 Express Mail Custom Designed
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[Revise the title and text of 3.2 as follows:]
3.2 Signature Required
The addressee’s (or agent’s) signature is required for all Express Mail Custom Designed service.
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300 Commercial Flats
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310 Express Mail
313 Prices and Eligibility
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4.0 Service Features of Express Mail
4.1 General
[Revise the current text of 4.1 by combining the introductory text and the text of item a, and deleting item b in its entirety, as follows:]
Customers may access delivery information at www.usps.com or by calling 1-800-222-1811 toll-free and providing the article number. A delivery record, including the addressee’s signature, will be faxed or mailed upon request. See 315.2.2 for more information regarding the addressee's signature.
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315 Mail Preparation
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2.0 Express Mail Next Day and Second Day
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2.2 Waiver of Signature
[Revise the first sentence of 2.2 as follows:]
For editions of Express Mail Label 11-B or Label 11-F, Express Mail Post Office to Addressee, printed before January 2012, a mailer sending an Express Mail item may instruct the USPS to deliver an Express Mail Next Day Delivery or Express Mail Second Day Delivery item without obtaining the signature of the addressee or the addressee’s agent by checking and signing the waiver of signature on Label 11-B or Label 11-F, or indicating waiver of signature is requested on single-ply commercial label.***
[Renumber current item 2.3 as 2.4 and add new 2.3 as follows:]
2.3 Signature Required
For editions of Express Mail Label 11-B or Label 11-F printed on or after January 2012, a mailer sending an Express Mail item, and requiring the addressee’s signature, must instruct the USPS to obtain a signature from the addressee upon delivery of the item by checking the “signature required” box on Label 11-B or Label 11-F or indicating signature is requested on single-ply commercial label. If the signature required box is selected, an image of the signature will be provided when accessing delivery information.
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3.0 Express Mail Custom Designed
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[Revise the title and text of 3.2 as follows:]
3.2 Signature Required
The addressee’s (or agent’s) signature is required for all Express Mail Custom Designed service.
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400 Commercial Parcels
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410 Express Mail
413 Prices and Eligibility
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4.0 Service Features of Express Mail
4.1 General
[Revise the current text of 4.1 by combining the introductory text and text of item a, and deleting item b in its entirety, as follows:]
Customers may access delivery information at www.usps.com or by calling 1-800-222-1811 toll-free and providing the article number. A delivery record, including the addressee’s signature, will be faxed or mailed upon request. See 415.2.2 for more information regarding the addressee’s signature.
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415 Mail Preparation
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2.0 Express Mail Next Day and Second Day
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2.2 Waiver of Signature
[Revise the first sentence of 2.2 as follows:]
For editions of Express Mail Label 11-B or Label 11-F, Express Mail Post Office to Addressee, printed before January 2012, a mailer sending an Express Mail item may instruct the USPS to deliver an Express Mail Next Day Delivery or Express Mail Second Day Delivery item without obtaining the signature of the addressee or the addressee’s agent by checking and signing the waiver of signature on Label 11-B or Label 11-F, or indicating waiver of signature is requested on single-ply commercial label.***
[Renumber 2.3 as 2.4 and add new 2.3 as follows:]
2.3 Signature Required
For editions of Express Mail Label 11-B or Label 11-F printed on or after January 2012, a mailer sending an Express Mail item, and requiring the addressee’s signature, must instruct the USPS to obtain a signature from the addressee upon delivery of the item by checking the “signature required” box on Label 11-B or Label 11-F or indicating a signature is requested on a single-ply commercial label. If the signature required box is selected, an image of the signature will be provided when accessing delivery information.
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3.0 Express Mail Custom Designed
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[Revise the title and text of 3.2 as follows:]
3.2 Signature Required
The addressee’s (or agent’s) signature is required for all Express Mail Custom Designed service.
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500 Additional Mailing Services
503 Extra Services
1.0 Extra Services for Express Mail
1.1 Available Services
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1.1.6 COD
[Revise 1.1.6 by adding a new last sentence as follows:]
***A signature is required for COD service.
1.1.7 Insurance and Indemnity
Express Mail is insured against loss, damage, or missing contents, subject to these standards:
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[Revise item 1.1.7b as follows:]
b. All Express Mail signed for by the addressee or the addressee’s agent constitutes a valid delivery, and no indemnity for loss is paid. For Express Mail items not requiring a signature, a delivered scan event constitutes a valid delivery, and no indemnity for loss is paid.
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1.1.8 Additional Insurance
[Revise the last sentence of 1.1.8 as follows:]
***When “signature required” service is not requested, or when “waiver of signature” is requested, additional insurance is not available.
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12.0 Collect on Delivery (COD)
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12.2 Basic Information
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12.2.5 Express Mail COD
[Revise the first sentence of 12.2.5 as follows:]
Any article sent COD also may be sent by Express Mail Next Day and Express Mail Second Day service when a signature is requested.***
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600 Basic Standards for All Mailing Services
601 Mailability
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11.0 Cigarettes and Smokeless Tobacco
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11.5 Exception for Business/Regulatory Purposes
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11.5.2 Mailing
***All mailings under the business/regulatory purposes exception must:
[Revise item 11.5.2a as follows:]
a. Be entered in a face-to-face transaction with a postal employee as Express Mail with Hold For Pickup service (Carrier Pickup service not permitted);
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11.6 Exception for Certain Individuals
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11.6.2 Mailing
No customer may send or cause to be sent more than 10 mailings under this exception in any 30-day period. Each mailing under the certain individuals exception must:
[Revise item 11.6.2a as follows:]
a. Be entered as Express Mail with an Adult Signature extra service (see 503.8.0), or Express Mail with Hold For Pickup service (Carrier Pickup service not permitted); unless shipped to APO/FPO/DPO addresses under 11.6.4.
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11.7 Consumer Testing Exception
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11.7.2 Mailing
***Mailings must be tendered under the following conditions:
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b. All mailings under the consumer testing exception:
[Revise 11.7.2b1 as follows:]
1. Must be entered in face-to-face transactions with postal employees as Express Mail with Hold For Pickup service requested (Carrier Pickup service not permitted);
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604 Postage Payment Methods
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9.0 Refunds and Exchanges
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9.5 Express Mail Postage Refund
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9.5.2 Conditions for Refund
[Revise 9.5.2 to change the refund request days from 90 to 30 days, and consolidate the text in the introductory paragraph and items a and b as follows:]
A postage refund request must be made within 30 days after the date of mailing. Except as provided in 114.2.0, 214.3.0, 314.3.0, and 414.3.0, a mailer may file for a postage refund only if the item was not delivered, delivery was not attempted, or if the item was not made available for claim by the delivery date and time specified at the time of mailing.
9.5.3 Refunds Not Given
[Revise the DMM references in 9.5.3 to include 214.3.0 and 314.3.0 as follows:]
A postage refund will not be given if the guaranteed service was not provided due to any of the circumstances in 114.2.0, 214.3.0, 314.3.0, and 414.3.0.
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700 Special Standards
703 Nonprofit Standard Mail and Other Unique Eligibility
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2.0 Overseas Military Mail
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2.6 Express Mail Military Service (EMMS)
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[Revise the title and text of 2.6.10 as follows:]
2.6.10 Signature Required
A signature is required for Express Mail Military Service.
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We will incorporate these revisions into the next monthly update of the online DMM on Postal Explorer at http://pe.usps.com.
— Product Classification,
Pricing, 12-15-11
