Postal Inspection Service

Military Mail Matters: Customer Accuracy and Attention to Detail is Essential

To ensure customers receive the best possible service — especially during the upcoming holiday season — retail clerks, acceptance clerks, and bulk mail entry unit employees should be on the lookout for military mail destined overseas to Army/Air Force Post Offices™ (APOs), Fleet Post Offices™ (FPOs), and Diplomatic Post Offices (DPOs).

Customers must complete and affix a customs declaration, PS Form 2976 or 2976-A, as appropriate for size and weight. Employees can help by checking that customers accurately complete all parts of the form. A customer's signature certifies that all entries are correct and that their mailpiece contains no undeclared dangerous, prohibited, or restricted contents according to USPS®, U.S. Customs, and destination country regulations.

U.S. Customs and the Postal Inspection Service are ensuring that customs declarations are affixed and complete. Mail without appropriate documentation may be unnecessarily delayed, returned to sender, or, in some cases, seized.

Details are available in the pull-out information under section B of the Restrictions for Overseas Military/Diplomatic Mail. You can access customs forms online at or find them at Post Offices.