PCC Advisory Committee Teleconference Minutes

July 25, 2012

Industry Attendees:
Theresa Peterlein, Peterlein Consulting
Naomi Quiram, Gustavaus Adolphus College
Larry Chaido – TransGlobal Consultants

Postal Attendees
Maura Robinson
Sharon Owens
Laurie Timmons 
Rick Cooper
Pete Allen
Margaret Pepe
Lewis Johnson
Tony Williams (Absent)
Anthony Frost (Absent)

Opening Remarks 
Maura Robinson welcomed and thanked the members for their participation, including valuable time spent reading and rating all of the 2012 PCC Leadership Award nominations.  

PCC Awards
Premier PCC Award Winners
•	A total of 85 approved nominations were received:  Gold – 64, Silver – 4 and Bronze – 17.  This compared to 58, 2 and 25, respectively, for 2011.  A positive trend for Gold and Silver nominations.

Leadership Award Winner Selections
•	Except for a couple of award nominations, the final award winners were selected.
•	It was proposed and agreed to that a letter from the Postmaster General (PMG) should be sent to all district manager nominees.  There were 10 nominations.  The intent is to thank them for their success, commitment and engagement in PCC activities.  As a means to get more district managers involved, PCCs will be made aware of this recognition via PCC Insider, e-blast, LINK, as well as worked into the PMG keynote DVD for National PCC Week.
•	The Innovation of the Year Award write-up (as a best practice) should be shared with other PCCs via PCC Insider, e-blast and posted on the PCC Blue Share and national websites.

Selection Process Improvement
•	Consider evaluating the nominations in real-time to avoid having to do them all in about a one-week time frame.
•	Each rater should keep a log of possible improvements during the evaluation period.

Strategy to Increase Nominations
•	Review the submission process and all requirements.
•	To avoid being overwhelmed and to ensure all requirements are met, a PCC in the Northeast Area created a physical wall board (with pockets folders) to store documentation in support of each requirement.  The board was brought to each meeting to determine which requirements have been met and those that needed to be met.
•	Consideration should be given to creating an electronic binder / folder on the PCC Blue Share website to make it easier for PCCs to track their progress, including timeline, etc.  This should be helpful to small PCCs.
•	Recommended that the HQ PCC team members encourage their assigned small PCCs to self-nominate and keep track of their progress.  (This could be done when the HQ team members contact their PCCs every 6 – 8 weeks.)
•	The requirement to host joint events should be expanded to include joints events with key industry organizations (i.e., Mail Systems Management Association, Chamber of Commerce, etc.).

 Criteria Feedback
•	For many small PCCs, it is bothersome to submit nominations due to the amount of paperwork involved.
•	Make sure all raters use the same criteria.

2012 National PCC Week Update
PMG’s Message – DVD & Other USPS DVDs
•	DVD content will 25 minutes:  PCCs are excited about the DVD because it provides PCCs more flexibility. 

Customer Testimonial DVDs
•	2nd Ounce Free
•	Mobile Barcode
•	Every Door Direct Mail
•	Picture Permit Indicia

Speaker Request & Assignments 
•	Still a work-in-progress, but expected to be completed by July 27, 2012.  Status:  Completed late August 2012.

Action Item Status

Open
1.	Solicit success stories of small business membership / outreach initiatives from PCCs and share as best practices with other PCCs.  Status:   Still in progress.     

2.	Explore the development of shorter workshops-in-a-box to be used at PCC Lunch & Learn sessions.  Status:  Content / value can get lost if workshops are too short.  Subject matter experts create the presentations for promotional, webinar and meeting purposes.  The presentation length is based upon content to be communicated (i.e., Picture Permit, Mobile Commerce, etc.).  An e-blast was sent to PCCs announcing the two new workshops:  Picture Permit and Mobile Commerce.

3.	Revisit the format and objective of the Cafés, including hosting them on a smaller scale (i.e., district level) and not to exceed 25 per teleconference.  Status:  Proposal has been submitted by Theresa for review. 

In-Progress

1.	Continue to explore the use of Social Media by PCCs.  Status:  Still under review.

2.	Determine if PCCs can use Picture Permit for their mailing using the G-10 Permit, including the PCC logo.  Status:  Approval has been granted.  Next step is to complete the registration and testing processes, as well as develop a special process for PCCs.

3.	Send e-blast to PCCs to remind them to check the RIBBS site for updated information on Area Focus Group meetings.  Status:  e-Blast will sent out on September 28, 2012.

4.	Determine when the letters will be mailed.  Status:  All letters were mailed during the week of August 27, 2012.

5.	Explore sending to / developing the following presentations / webinars for PCCs:
a.	Webinar presentation by Marc McCrery relating to current USPS Shipping Services opportunities.  Status:  The presentation is in hand and it will be up on PCC website on Monday, July 30, 2012.
a.	Network Rationalization Implementation Update Webinar (Mail Move Plans, CustomerFirst! System & BSN e-Service) given on June 22, now available on RIBBS.  Status:  This is on RIBBS.  
b.	Transitioning to the Intelligent Mail Barcode Webinar Series listed on RIBBS.  Status:  Currently on RIBBS.  A link on the PCC website to RIBBS has been established. 

Next PCCAC Teleconference:  Schedule after National PCC Week and before the start of the first PCC Café in mid-October. (Lewis) 

Prepared by:  Lewis Johnson					Approved by:  Pete Allen