Because the Postal Consumer Council® is a Postal Service®-sponsored organization, it maintains a set of policies and practices to help local PCCs keep things in order. We’ve assembled basic guidelines here, along with some locally submitted best practices.
These policies are based on the PCC Mission, which is to…
All PCC activities and members’ interests in participating in them should be consistent with this mission.
See Publication 286 for more details ›
Policies ›
Practices ›
PCCAC ›
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PCC® Program Policies and Rules
Keep these documents on hand for quick reference.
PCC Ethics Guidelines
The Postal Customer Council® (PCC) maintains the highest ethical standards. If you have questions about receiving gifts or engaging in outside activities, these guidelines will help you respond appropriately.
PCC® Best Practices
Take a look at some best practices other PCCs have developed, or submit your own best practice.
National PCC Day 2011 Videos
To download the spotlight videos on your Windows computer to use for your next PCC event, select the video link below with your right mouse button (Mac users hold down on the link) and choose “Save Target As…”
Downloadable DVD
Watch at Desktop
Education
Membership
Other
Help your fellow PCCs learn from your experience—submit a best practice you’ve developed.
PCC® Advisory Committee Information
The PCC Advisory Committee (PCCAC) functions as an oversight body, providing guidance on Postal Customer Council® (PCC) practices and bringing PCCs together for mutual gain in accomplishing the PCC mission. The committee is comprised of 4 voting postal members and 4 voting industry members. In the event of a tie, Maura Robinson, Vice President, Consumer and Industry Affairs serves as the tiebreaker.
PCC Advisory Committee Charter PDF | RTF
PCCAC Meeting Minutes
Review minutes taken from the quarterly PCCAC meetings.
PCCAC Minutes 11/27/12 RTF
PCCAC Minutes 10/11/12 RTF
PCCAC Minutes 07/25/12 RTF
PCCAC Minutes 06/20/12 RTF
PCCAC Minutes 04/03/12 RTF
PCCAC Minutes 02/16/12 RTF
PCCAC Minutes 02/14/11 RTF
PCCAC Minutes 11/18/10 RTF
PCCAC Minutes 07/27/10 RTF
PCCAC Minutes 04/11/10 RTF
PCCAC Minutes 02/02/10 RTF
Active Advisory Committee members include:
U.S. Postal Service® members:
Sharon Owens
Manager
Industry Engagement and Outreach
Laurie Timmons
Customer Relations Manager
Northeast Area
Tony Williams
District Manager
Northland District
Richard (Rick) T. Cooper
Managing Counsel, Corporate and Postal Business Law
Industry Members:
Theresa Peterlein
President
Peterlein Consulting
tpeterlein@ameritech.net
Naomi Quiram
Director of Print and Mail Services
Gustavus Adolphus College
nquiram@gustavus.edu
Lawrence J. Chaido
Director
TransGlobal Consultants, N.A. Ltd.
transglobal@earthlink.net
PCC Support Team:
Pete Allen
Manager
Business Customer Events
Wendy Hocking
Manager
Industry Engagement Strategy
Lewis Johnson
PCC Network Team Member
Industry Engagement & Outreach
Margaret Pepe
PCC Network Team Member
Industry Engagement & Outreach
PCC® Management Insights Articles
Electronic communication intended to provide PCCs with information (in the form of an article) about PCC policies or topics of interest to PCC event planners.
FY11 Articles
FY10 Articles
FY09 Articles