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In the review phase, performance is monitored against objectives. Resources and processes are adjusted as needed to assure success. This is a continuous process. The Postal Service’s record of progress against its strategic goals stems from its use of process management to define and replicate best processes, intensive data analysis to target improvement opportunities and insights provided through continuous employee and customer outreach.
The Annual Performance Report provides results against the prior year’s high-level organization-wide performance targets. It provides a baseline of performance trends for the last several years to evaluate performance. It does not provide detailed data at the program level, but does describe the performance reporting tools and measurement systems used.
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