A majority of consumers say they want greater control over their package deliveries, according to research conducted for the Postal Service. To meet that need, we introduced the My usps.com online “dashboard.” This application lets residential, registered customers manage and track their incoming USPS domestic packages that have tracking numbers — in one place. Customers can pick individual packages to check on status and provide delivery instructions. They also can get email or text notifications for incoming packages. The dashboard is linked to a residential customer’s usps.com profile.
In the first week after launch, the application saw more than 3,000 users register to access package tracking information conveniently through their dashboard. My usps.com also benefits commercial shippers whose customers can follow the progress of their packages online, potentially reducing call center inquiries about delivery status.
