2012 Annual Report to Congress
& Comprehensive Statement

The Postal Service has many ways to reach out to its commercial customers and mailing industry partners to share information about what the Postal Service is planning, as well as identify customers' needs. Some key outreach efforts include: Market Research and Customer Information Systems, the Business Service Network, notices in the Federal Register, the Mailers' technical Advisory Committee, Postal Customer Councils, a quarterly Stakeholder Forum, the annual National Postal Forum, the usps.com website, the Business Customer Gateway, the National Customer Support Center, Business Mail acceptance units, a Postal Suppliers' Council, and individual contact with Postal Service Strategic Accounts.