2012 Annual Report to Congress
& Comprehensive Statement

Postal Facts

Image representing various postal facts.

Secure and Trusted: One of the most respected organizations for privacy and security (Ponemon Institute) Convenient: More retail locations than McDonald's and Starbucks combined. Effective: Builds relationships, helps customers do jobs important to them, and supplements other channels Efficient: The world's most productive postal service — reduced costs by $1.1 billion in FY 2012 A Bargain: One of the lowest rates for postage in the developed world Customer-Focused: 'Most improved' for customer satisfaction (American Customer Satisfaction Index) Relevant: New technologies connect mail and the Internet and let people send mail from mobile devices Sustainable: Working with colleagues in the postal industry and federal sector to deliver mail at the lowest cost with minimal impact to the environment Reliable: Record performance across most service categories Technologically Sophisticated: manages an adaptable infrastructure of high-speed mail sorting equipment, logistics networks and delivery routes, linked by sophisticated information technology A Competitive Business: Virtually all revenue now comes from customers who have alternative Fundamental Universal Service: Connecting businesses and households everywhere Critical for the Economy: Core of an $800 billion dollar industry with eight million employees Adaptable: Successfully changing to meet the needs of the country for 237 years

Fundamental Universal Service
Connecting businesses and households everywhere.

Critical for the Economy
Core of an $800 billion dollar industry with eight million employees.

Adaptable
Successfully changing to meet the needs of the country for 237 years.

A Competitive Business
Virtually all revenue now comes from customers who have alternatives.

Technologically Sophisticated
Manages an adaptable infrastructure of high-speed mail sorting equipment, logistics networks and delivery routes, linked by sophisticated information technology.

Reliable
Record performance across most service categories.

Sustainable
Working with colleagues in the postal industry and federal sector to deliver mail at the lowest cost with minimal impact to the environment.

Relevant
New technologies connect mail and the Internet and let people send mail from mobile devices.

Customer-Focused
“Most improved” for customer satisfaction (American Customer Satisfaction Index).

A Bargain
One of the lowest rates for postage in the developed world.

Efficient
The world’s most productive postal service — reduced costs by $1.1 billion in FY 2012.

Effective
Builds relationships, helps customers do jobs important to them, and supplements other channels.

Convenient
More retail locations than McDonald’s and Starbucks combined.

Secure and Trusted
One of the most respected organizations for privacy and security (Ponemon Institute).