How to File a Domestic Claim

Filing Online

You can file a domestic claim online at www.usps.com/domestic-claims for packages covered by USPS insurance as described in the “Insurance Availability” section. The online claims process allows you to electronically upload .pdf and .jpg files as the required supporting documentation for a claim.

You can save entered information without submitting it for up to 3 days. After 3 days, the data you entered will no longer be available.

There are eight easy steps to file a claim online:

1. Go to www.usps.com/domestic-claims.
2. Sign in to the Online Claims site with your USPS.com user name and password. New users can register for a user name and password at www.usps.com.
3. Enter the Tracking/Label Number and shipping date.
4. Enter the address information and claim details.
5. Select the reason for filing a claim.
6. Upload proof of value, such as a receipt of purchase (upload .pdf and .jpg files as attachments).
7. If required, enter insurance fees and upload evidence of insurance (e.g., a mailing receipt) using a .pdf or .jpg attachment.
8. Review your claim information and submit it.

You must keep evidence of insurance until the claim is resolved.

If the insured, registered, or COD article is lost, and if the claim is paid, the Postal Service also reimburses the mailer for the amount of the postage paid.

For technical assistance with the online Web-based system, please contact the Internet Customer Care Center at 800-344-7779.