If the Postal Service accepts your complaint or any part of it, the Postal Service assigns the complaint to an EEO complaint investigator. The EEO complaint investigator collects factual information about the accepted issues and prepares a report. The EEO complaint investigator is responsible for gathering evidence. He or she does not take the side of any of the parties involved in the dispute. Complaint investigations are performed by contractors who are not Postal Service employees. The investigative report does not contain the complaint investigator’s opinion on the merits of the case or his or her conclusion on a claim of discrimination.
While your case is in the investigative stage, you may ask to amend the issues originally accepted so the report includes an investigation into like or related issues. Your request must be put in writing and mailed or delivered to NEEOISO at the following address:
NEEOISO — FORMALS
U.S. POSTAL SERVICE
PO BOX 21979
TAMPA FL 33622-1979
You should make your request within 45 calendar days of the date of the incident that you believe was discriminatory, or if a personnel action, within 45 calendar days of the effective date of the action. The Postal Service uses the postmark date to determine the timeliness of your request. The Postal Service will reply to your request to amend your complaint.
If you wish to document that the Postal Service received your amendment request, you may mail it using Certified Mail,™ Delivery Confirmation,™ or another service that provides documentation of the addressee’s receipt of the piece of mail. If you have more than one complaint at the formal stage, the Postal Service may consolidate them into one investigation.
If you are dissatisfied with the way the Postal Service is processing your complaint, you may put your objections in writing and then mail your letter to NEEOISO at the following address:
NEEOISO
U.S. POSTAL SERVICE
PO BOX 21979
TAMPA FL 33622-1979
You will receive a written response. The Postal Service will add both your letter of objection and the Postal Service’s written response to the investigative case file.
The EEO complaint investigator typically completes the investigation within 180 calendar days of the date the complaint was filed, unless you and the Postal Service voluntarily agree in writing to extend the time up to an additional 90 calendar days.
However, if two or more complaints are consolidated for investigation, or if a complaint under investigation is amended to include additional like or related issues, the investigation may continue for up to 360 calendar days after the filing date of the original complaint.
