Matching strength with strength, the United States Postal Service has formed an international strategic alliance with FedEx Express to offer Global Express Guaranteed ® service in response to the needs of our customers for a date-certain, international expedited delivery service.

Service Description

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Global Express Guaranteed service is a premium international expedited service that provides delivery around the world for documents and non-documents (merchandise) and includes the following features:

1-Day Delivery

Acceptance Day Delivery Day
  Monday    Tuesday
  Tuesday    Wednesday
  Wednesday    Thursday
  Thursday    Friday
  Friday    Monday
  Saturday    Tuesday
  Sunday    Tuesday

 

2-Day Delivery

Acceptance Day Delivery Day
  Monday    Wednesday
  Tuesday    Thursday
  Wednesday    Friday
  Thursday    Monday
  Friday    Tuesday
  Saturday    Wednesday
  Sunday    Wednesday

 

3-Day Delivery

Acceptance Day Delivery Day
  Monday    Thursday
  Tuesday    Friday
  Wednesday    Monday
  Thursday    Tuesday
  Friday    Wednesday
  Saturday    Thursday
  Sunday    Thursday


Notes:  Saturday/Sunday are non-operating days unless otherwise noted by the country and should be taken into consideration when determining the delivery date. For some countries, either Saturday or Sunday may be an operating day. If either Saturday or Sunday is an operating day in the destination country, use that day in the calculation for delivery. For example, if a customer drops off a 2-day shipment on Thursday to a country that operates on Saturday, the calculated delivery day is Saturday. See the Work Week section of the destination country for details when the work week is not Monday through Friday.

Holidays: Destination country and U.S. holidays will be observed. No deliveries will be made on these non-operating days. Deliveries will be made the following operating day.

(See country listing in Section III for observed holidays.)

 

Participating Locations

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Global Express Guaranteed service is available from approximately 16,000 participating retail locations throughout the United States.

Countries Served

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Date-certain delivery is available to over 190 countries worldwide. See Exhibit 1, “Country Listing and Price Group,” for a complete listing of countries served and their associated price group.

Sizes and Weights

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Minimum Size:  An envelope or package must be large enough to completely contain the Global Express Guaranteed Air Waybill (Shipping Label), postage, endorsement, and any applicable markings. The shipping label is approximately 5.5 inches high and 9.5 inches long.

Maximum Size: Total length and girth not to exceed 108 inches. Individual dimensions not to exceed:
                        Length – 46 inches
                        Width – 35 inches
                        Height – 46 inches

Maximum Weight: Total weight not to exceed 70 pounds.

Value limits: $2,499 or a lesser amount as limited by country, content, or value.

Dimensional Weight (DIM)

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Dimensional weight is the calculation utilized to determine the appropriate price of postage based upon the size of the shipment in relation to the weight of the shipment. Postage for items mailed in USPS-supplied Global Express Guaranteed envelopes is based on the actual weight of the piece. For items weighing 1/2 pound or less, the 1/2 pound postage price is applied. For all other weights, round up to the next whole pound. Postage for items not mailed in USPS-supplied Global Express Guaranteed envelopes is based on the dimensional weight or the actual weight, whichever is greater.

Dimensional Weight (DIM): (Length x Width x Height) /166 = Dimensional Weight.
Determining Dimensional Weight for a Rectangular–Shaped Parcel:
Follow these steps to determine the dimensional weight for a rectangular–shaped parcel:

  1. Determine the length, width, and height in inches. Round off each measurement to the nearest whole inch. 
  2. Multiply the length by the width by the height. 
  3. Divide the result by 166. For weights less than 0.5 pound, round up to 0.5 pound. For all other weights, round up to the next whole pound.

Determining Dimensional Weight for a Nonrectangular–Shaped Parcel:
Follow these steps to determine the dimensional weight for a nonrectangular-shaped parcel:

  1. Determine the length, width, and height in inches.  Measure the length, width, and height at their extreme dimensions. Round off each measurement to the nearest whole inch.
  2. Multiply the length by the width by the height. 
  3. Multiply the result by an adjustment factor of 0.785. 
  4. Divide the result by 166. For weights less than 0.5 pound, round up to 0.5 pound. For all other weights, round up to the next whole pound.

Allowable Contents

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Documents and non-documents (merchandise) with restrictions as defined by each destination country are in Section III. See Countries and Cities Served information under Documentation Requirements in Section III for specific restrictions that apply to the destination country. In a limited number of situations, additional documentation may be required. The sender is responsible for determining if the item is allowable despite any statement made in Publication 141, on the Global Express Guaranteed Web site, or by a Postal Service employee or the Postal Service's agents.

Insurance

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Additional insurance may be purchased for an additional fee for shipments not to exceed the total shipment value of $2,499.00 or a lesser amount as limited by country, content, or value. Document shipments are insured up to $100 per shipment at no additional charge for document reconstruction (for the reasonable costs incurred in reconstructing duplicates of nonnegotiable documents mailed) and non-document shipments are insured against loss or damage up to $100 per shipment at no additional charge. See individual country listings for limits on shipment value or content.

Insured Amount
not over
Fee
$100 No Fee
$200 $1.00
$300 $2.00
$400 $3.00
$500 $4.00
For insurance coverage 
above $500, add $1.00 per
$100 or fraction thereof, up
to a maximum of $2,499 per shipment.
 
$2,499 $24.00

 

Packaging

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The following packaging products for Global Express Guaranteed shipments are available at no additional charge from the United States Postal Service:

These items can be ordered by Post Office™ locations and customers by calling 1-800-610-8734, by faxing the order to 1-800-270-6233 or online at supplies.usps.gov.

If a customer chooses not to use U.S. Postal Service product-specific packaging, they must affix a Global Express Guaranteed product identification sticker to the front and side of the item, along with the plastic pouch PS Form 2976-E, with a Global Express Guaranteed Air Waybill (Shipping Label) and, if applicable, a Commercial Invoice inserted, so the item will be properly identified during processing procedures.

P.O. Boxes

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P.O. Box addresses may be used to certain international locations. The Money-Back Guarantee does not apply to shipments to P.O. Box addresses acceptable for delivery. See the list of countries that accept P.O. Box addresses on page 23 of this Global Express Guaranteed Service Guide. Though a PO Box address is acceptable for a GXG shipment to these countries, the recipient's phone number will be required in order for FedEx Express to contact the recipient to make arrangements to deliver to a valid street address.

APOs, FPOs and DPOs

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Global Express Guaranteed service is not available for shipments addressed to APOs, FPOs, and DPOs.

Duties and Taxes

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All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item mailed via Global Express Guaranteed service, they may be collected from the recipient prior to, or upon, delivery. FedEx Express may contact the recipient before clearance is complete to confirm the arrangements for reimbursement. In addition, for some countries, there may be an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.

Shipments may be delayed if FedEx Express is not able to reach the recipient to confirm payment for duties and taxes. If a recipient refuses to pay the duties and taxes, the sender may be contacted to make alternative arrangements. In either case, the Money-Back Guarantee will not apply. (See Undeliverable Shipments section below.)

Recipient's payment for duties and taxes may be made by one of the following means at the sole discretion of FedEx Express: cash, check (personal or business, provided valid identification is offered), money order, traveler's check, or as locally required in the destination country. Payment of duties and taxes may not be made by credit card.

Access web site export.gov/logistics/eg_main_018130.asp for an estimate of duties and taxes that, if levied against a shipment, the recipient will be required to pay prior to delivery. 

Customer Service

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Customer Service is available 24 hours a day, 7 days a week by calling 1-800-222-1811.

Loss or Damage Claims

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If the shipment is lost or damaged, you may file a claim. All claims must be initiated within 30 days of the mailing date by contacting a Customer Service Representative at 1-800-222-1811; this Representative will provide more details on how to file a claim. The original receipt of the Air Waybill (Shipping Label) may be required when filing a claim. If the recipient accepts the shipment without noting any damage on the delivery record, we will assume the shipment was delivered in good condition. In order for us to consider a claim for damage, the contents, original shipping cartons, and packing must be available to us for inspection. Written documentation supporting the amount of a claim may also be required. All supporting documentation must be submitted within 9 months of the mailing date.

Undeliverable Shipments

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An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:

Should a shipment be classified as undeliverable, the following guidelines apply: 

  1. If a shipment is undeliverable for any reason, an attempt to notify the sender may be made to arrange for the return of the shipment if local Customs regulations will allow. If the sender cannot be contacted within five business days, the shipment may be placed in a general order warehouse or a Customs bonded warehouse or disposed of. In any event, if a package cannot be delivered, cleared through Customs or returned, the package may be transferred or disposed of at FedEx Express' sole discretion.
  2. For shipments returned from international points to the U.S., FedEx Express return charges and fees will be assessed to the original shipper. Also included will be any other charges incurred by FedEx Express, including, but not limited to, duties, taxes and storage fees, if applicable.
  3. Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at FedEx Express' sole discretion and at any location.
  4. The Money-Back Guarantee will not apply for shipments classified as undeliverable.

Pickup Service

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Pickup on Demand® and free Carrier Pickup™ service are available for Global Express Guaranteed service in participating ZIP Code areas. Customers may call 1-800-ASK-USPS for availability and scheduling. There is a fee for Pickup On Demand service.

Customers may also present prepared shipments to Postal Service employees making a scheduled delivery or pickup of mail other than Global Express Guaranteed shipments. Schedule free Carrier Pickup service online at USPS.com.

In accordance with USPS Aviation Security policy, only shipments weighing 13 ounces or less and shipments paid for and prepared on-line can be deposited in USPS collection boxes. Global Express Guaranteed shipments weighing more than13 ounces that have not been prepared using on-line payment options cannot be deposited in USPS collection boxes.

Note: GXG should only be placed in USPS Express Mail® collection boxes at GXG participating Postal Service facilities.