Postage prices for Global Express Guaranteed shipments are calculated based upon the country of destination (see Exhibit 1, pages 15-18). There are eight price groups (see Exhibit 2, pages 19-21).
The prices for items mailed in USPS-supplied Global Express Guaranteed envelopes are based on the actual weight of the piece. For items weighing less than 1/2 pound, round up to the 1/2 pound price. For all other weights, round up to the next whole pound. The prices for all other items not mailed in USPS-supplied Global Express Guaranteed envelopes are based on dimensional weight (see DIM Weight pages 3-4) or the actual weight, whichever is greater.
If the shipment is accepted at a designated USPS retail outlet or other authorized location by the specified deposit time for Global Express Guaranteed service, the shipment will be delivered to the recipient in accordance with the transit times outlined in the Service Guide on or before close of business in the local time zone or we will refund your postage paid, as outlined below. Check with your local authorized USPS acceptance office for specific information about services and the Money-Back Guarantee. If the shipment is not delivered by the scheduled day and you file a refund request, the USPS will refund the postage unless: 1) the delivery was attempted but could not be made; 2) the delivery address was incomplete or inaccurate; or 3) the shipment was delayed by circumstances beyond our control as outlined in the Terms and Conditions on the Air Wayblill (Shipping Label), the Service Guide, or Click-N-Ship. This Money-Back Guarantee does not apply to shipments to P.O. Box addresses acceptable for delivery. All requests must be initiated within 30 days of the mailing date by contacting a Customer Service Representative at 1-800-222-1811; this representative will provide more details on how to file a refund request. The original receipt of this Air Waybill (Shipping Label) may be required when filing a refund request.
The Illustration below taken from the Countries & Cities Served (Section III) demonstrates how to determine the transit time for Global Express Guaranteed shipments. Delivery is available to the destination within the number of days that is listed to the right of the respective city under the DOC or NON-DOC columns. (see chart below)
(see chart below)
Note: If the calculated delivery day lands on a day of the week in the country that is not an operating day, go to the next operating day of the country to determine delivery day. (For example, customer drops off an item Wednesday, number of transit days is three (3), and the calculated delivery day is Saturday in Israel. Saturday is not an operating day for this country. Sunday is the next operating day, and therefore the delivery day.)
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