Claims for Loss or Damage

PS Form 1000
Domestic Mail

image of a ps form 1000

If your insured mailing, whether purchased online or at a Post Office, has been lost or damaged in transit, you may file an insurance claim:

Evidence of Insurance

You must retain evidence of insurance for your claim. This includes evidence that insured mail, COD mail, Registered Mail service, or Express Mail service was purchased for the mailed package. For a detailed list of acceptable evidence, check the General Filing Instructions in Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®) Section 609.

Evidence of Value

You must submit evidence — such as a sales receipt or invoice — showing the value of the article when it was mailed. For a detailed list of acceptable evidence, check the General Filing Instructions in DMM 609.

For Internet transactions conducted through a Web-based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The printout must clearly identify the Web-based payment network provider through which the Internet transaction was conducted.

Proof of Damage or Partial Loss of Contents

You must retain the damaged item(s), packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item(s), packaging, and all contents to the Post Office.