5. Point-of-Service ONE
The vision of POS ONE is to provide customers, retail associates, and Postal Service management with the most effective retail sales, service, reporting, and decision support functionality that conveys value to our customers and enables a service orientation for our employees.

POS ONE is replacing current integrated retail terminals with state-of-the-art hardware and software, along with support services and training. POS ONE is a relationship builder and enables improved business insight and decision making. Through POS ONE, postal customers will receive improved and timely information about available services and have immediate access to options and costs to make quick, informed decisions. Retail associates will receive consistent information on a daily basis to keep them up-to-date on corporate direction, promotions, and new product and service offerings, as well as keep them abreast of immediate changes in policies. Additionally, supervisors and managers will use the data to improve their units’ day-to-day performance.

By the end of December 2001, POS ONE was deployed to over 9,400 retail sites, capturing detailed transaction information for over 70 percent of Postal Service walk-in revenue.