Contents

United States Postal Service 2001 Comprehensive Statement on Postal Operations

Chapter I Compliance with Statutory Policies A. Fundamental Service to the People (39 U.S.C. 101(a)) B. Service to Small or Rural Communities (39 U.S.C. 101(b)) C. Employee Compensation and     Career Advancement (39 U.S.C. 101(c)) D. Postal Cost Apportionment and     Postal Ratemaking Developments (39 U.S.C. 101(d)) E. Transportation Policies (39 U.S.C. 101(e),(f)) F. Postal Facilities, Equipment, and     Employee Working Conditions (39 U.S.C. 101(g)) Chapter II Postal Operations A. Public Perceptions, Customer Outreach, and Mailer Liaison B. Core Business C. Expedited Package Services D. International Mail E. Mail Volume and Service Performance F. Mail Distribution G. Delivery Unit Operations H. Stamp Services I. Licensing Program J. Sales K. Retail Programs: Building the Core L. Pricing and Classification M. Marketing Technology and Channel Management N. Internet-Based Initiatives O. Technology P. Operations Planning Chapter III Financial Highlights A. Financial Summary B. Productivity C. Federal Government Appropriations D. Breast Cancer Research Semipostal Stamp Chapter IV Preliminary 2003 Annual Performance Plan Chapter V 2001 Performance Report A. Introduction B. Year in Review C. Planning Process D. Three-Voice Structure and Performance Goals E. Voice of the Customer F. Voice of the Employee G. Voice of the Business H. Evaluation of 2001 Performance and Changes     to Goals and Subgoals in the 2002 Plan End Page All references to "2001" or "the year" refer to the government fiscal year ending September 30, 2001.

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