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Maintaining efficient staffing levels and an optimal mix of career and non-career employees is essential to achieve reliable service and financial stability. 2010 saw a continued decline in mail volume due to the effects of a lingering recession and declines in customer use of mail due to technology. The Postal Service continued to take aggressive actions to reduce employee complement in line with the reduced workload. Actions included adjusting total complement, the employee category mix, and the locations to which employees are assigned.
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