Table A3-26
Standard Mail Pieces from Credit Card Industry
Response to Mail Piece by Familiarity With Organization
(Percentage of Pieces)
Postal Fiscal Years 1987, 2007 and 2008
(Diary Data)
BL_F _NAME_ _LABEL_ C1Y1 C1Y2 C2Y1 C2Y2 C3Y1 C3Y2 C4Y1 C4Y2
Previous customer PCT_ROW Percent of Row Frequency 36.53057 37.79359 2.958116 3.6668 26.14573 22.86673 4.891389 5.273497
Organization known PCT_ROW Percent of Row Frequency 12.80582 15.63645 1.692444 0.873756 5.444321 5.978801 1.33549 1.294193
Organization unknown PCT_ROW Percent of Row Frequency 14.82353 14.57378 1.384266 2.103495 5.287069 6.633712 1.759936 0.155773
Don't know/No answer PCT_ROW Percent of Row Frequency 12.93867 12.12057 1.117489 1.661378 5.701249 5.026869 2.070942 2.773254
 
 
Familiarity   Read Immediately     Set Aside     Found Useful     Will Respond    
1987 2007 2008 1987 2007 2008 1987 2007 2008 1987 2007 2008  
Previous customer 51.4 36.5 37.8 7.2 3.0 3.7 40.0 26.1 22.9 9.3 4.9 5.3  
Organization known 28.4 12.8 15.6 7.9 1.7 0.9 17.7 5.4 6.0 5.6 1.3 1.3  
Organization unknown 30.2 14.8 14.6 4.2 1.4 2.1 21.3 5.3 6.6 7.8 1.8 0.2  
NOTE: Percentages represent row percentages within each familiarity category;
these do not sum to 100 due to the inclusion of multiple questions in this table.