2010 Sustainability Report
Leaner | greener | faster | smarter

GRI content index

This section contains a listing of each GRI disclosure and performance indicator either included in this sustainability report, or provided in other published documents. Indicators and disclosures included here are the most material to the Postal Service’s business operations.

The Postal Service does extensive public reporting, and additional information can be found in the 2010 Annual Report and the 2010 Comprehensive Statement on Postal Operations, both available at usps.com/about. Extensive information about FY 2009 sustainability reporting, strategy, and responsibilities is available in the FY 2010 Strategic Sustainability Performance Plan (SSPP), and the FY 2011 SSPP. USPS reports on the national level across all indicators with information material to this report.

Strategy and Profile Disclosures

Indicator Description Status Location/Notes

1.1

Statement from the most senior decision-maker of the organization.

Fully addressed

From the Postmaster General

Supplemented by: From the Deputy Postmaster General and Sustainability Performance Snapshot

1.2

Description of key impacts, risks, and opportunities.

Fully addressed

From the Postmaster General
From the Deputy Postmaster General
Sustainability Performance Snapshot

Additional information on key impacts, risks and opportunities can be found in the 2010 Annual Report (pages 1-15, 29-32, 33-60), the FY 2010 Strategic Sustainability Performance Plan (submitted to the U.S. Council of Environmental Quality, July 2010), and throughout each section of the 2010 Annual Sustainability Report. Most current information is contained in the FY 2011 SSPP (submitted to CEQ June 3, 2011, and publically available on usps.com/green in late June 2011).

2.1

Name of the organization.

Fully addressed

United States Postal Service

2.2

Primary brands, products, and/or services.

Fully addressed

Our People – Customer Experience
Our Network – Mail Processing and Delivery

Complete information on USPS products and services can be found in the 2010 Annual Report (pages 29-31) and 2010 Comprehensive Statement (pages 9-18)

2.3

Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.

Fully addressed

Information on the Postal Service’s operational structure can be found in the 2010 Annual Report (pages 15-19, 29). Current officer structure and updates are posted at: www.usps.com/communications/newsroom/extended.htm.

2.4

Location of organization’s headquarters.

Fully addressed

United States Postal Service
475 L’Enfant Plaza SW
Washington, DC 20260-4232

2.5

Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.

Fully addressed

The Postal Service operates within the United States and its territories, and contracts with other national postal operators to provide global delivery service. USPS maintains five International Service Centers (ISCs) which distribute and dispatch mail to foreign countries or to gateway exchange offices.

2.6

Nature of ownership and legal form.

Fully addressed

Information on the legal form of the Postal Service can be found in the 2010 Annual Report (page 29).

2.7

Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).

Fully addressed

Information on markets served by the Postal Service can be found in the 2010 Annual Report (pages 30-31, 68).

2.8

Scale of the reporting organization.

Fully addressed

Information on the scale of the Postal Services can be found in the 2010 Annual Report (pages 37, 39-46, 81-84).

2.9

Significant changes during the reporting period regarding size, structure, or ownership.

Fully addressed

Information on significant changes during the reporting period can be found in the 2010 Annual Report (pages 1-15).

2.10

Awards received in the reporting period.

Fully addressed

Our People – Employee Engagement
Our Network – Working with Suppliers

Additional awards received by the various operations of the Postal Service can be found in the 2010 Comprehensive Statement (pages 19-38).

3.1

Reporting period (e.g., fiscal/calendar year) for information provided.

Fully addressed

This report covers the Postal Service’s 2010 Fiscal Year, ending September 30, 2010.

3.2

Date of most recent previous report (if any).

Fully addressed

The 2009 Sustainability Report is the most recent previous report.

3.3

Reporting cycle (annual, biennial, etc.).

Fully addressed

The Postal Service intends to publish this report on an annual basis.

3.4

Contact point for questions regarding the report or its contents.

Fully addressed

Please e-mail us at sustainability@usps.gov.

We can also be reached at
USPS Office of Sustainability
475 L’Enfant Plaza SW, Rm. 2801
Washington, DC 20260-4233

3.5

Process for defining report content.

Fully addressed

About this Report

In determining what to report, USPS considered if the topic was material, essential to the sustainability discussion, complete, and inclusive of all users of the report – including customers, peers, partners, suppliers and employees. Material topics include the performance of postal services and products that customers encounter.

3.6

Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).

Fully addressed

About this Report

This report covers all USPS operations, as defined in the 2010 Annual Report and 2010 Comprehensive Statement. Information from suppliers is included where data are available and relevant.

3.7

State any specific limitations on the scope or boundary of the report.

Fully addressed

There are no specific limitations on the scope or boundary of this report. However, we may choose to include additional metrics in future reports as we refine our sustainability strategy and our data collection efforts.

3.8

Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.

Fully addressed

This report covers all operations, as defined in the 2010 Annual Report and 2010 Comprehensive Statement on Postal Operations.

Most quantitative performance data does not include outsourced operations with the major exception of contract transportation and the majority of leased facilities utility consumption.

3.9

Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report.

Fully addressed

About this Report
Key Performance Indicators

Energy consumption and total miles traveled are based on a combination of measured values and estimates based on spend. Municipal solid waste generated, recycled and diverted to waste-to-energy is estimated. Scope 1 and 2 GHG emissions have been third party verified for CY periods; this information is used to improve estimation accuracy for FY periods. More information is available throughout Section 2 of the FY 2010 Strategic Sustainability Performance Plan. Also in FY 2011 SSPP.

3.10

Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods).

Fully addressed

About this Report
Key Performance Indicators
GRI Content Index
Our Network – Leaner and Greener Facilities

3.11

Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.

Fully addressed

About this Report
Key Performance Indicators
GRI Content Index

3.12

Table identifying the location of the Standard Disclosures in the report.

Fully addressed

GRI Content Index

3.13

Policy and current practice with regard to seeking external assurance for the report.

Fully addressed

About this Report

4.1

Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.

Fully addressed

For information on the Postal Service governance structure please refer to the 2010 Comprehensive Statement (pages 3-7).

More information on committees is available under each member of the board, http://www.usps.com/communications/newsroom/bog.htm.

4.2

Indicate whether the Chair of the highest governance body is also an executive officer.

Fully addressed

During the 2010 Fiscal Year, Louis J. Giuliano served as the independent Chairman of the Board of Governors. He was not an executive officer while serving.

4.3

For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.

Fully addressed

The 11-member Board of Governors consists of 9 independent, non-executive members.

4.4

Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.

Fully addressed

eIdeas is a web-based application for the submission of employee suggestions, innovative sustainability project and initiatives, and is reviewed by several oversight and governance bodies, including the USPS Sustainability Leadership Committee (comprised of cross-functional senior leaders).

All meetings of the Board of Governors are open to the public unless the Board specifically votes to close all or part of a meeting in line with exemptions permitted by the Government in the Sunshine Act [5 U.S.C. 552b(b)]. Open meetings are available as webcasts at usps.com, http://www.usps.com/communications/newsroom/allnews.htm.

Our People – Employee Engagement

USPS employees can provide feedback through the Voice of the Employee survey or through internal USPS channels.

4.5

Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance).

Fully addressed

Our People – Employee Engagement
Our Network – Leaner and Greener Facilities

Compensation for Postal Service leadership and managers is linked to performance through the National Performance Assessment (NPA) and through approved organizational goals (i.e. fuel and energy reduction). USPS managers know that helping reduce corporate energy and fuel use can save money and reduce our carbon footprint. The Postal Service is the first federal agency to add energy and fuel reduction metrics to its managers’ annual pay-for-performance reviews.

For members of the Board of Governors, compensation is set by statute and thus not directly linked to performance.

4.6

Processes in place for the highest governance body to ensure conflicts of interest are avoided.

Fully addressed

Governors and all employees are covered by 5 CFR Part 2635, Government Ethics for Executive Branch Employees. This document can be found at www.usoge.gov/laws_regs/regulations/5cfr2635.aspx. The Postal Service’s legal department maintains a database of Governors’ and officers’ assets and financial interests to ensure that conflicts of interest are avoided.

4.7

Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics.

Fully addressed

Each governor of the Postal Service’s Board of Governors is appointed by the President with the advice and consent of the Senate. It is in the President’s best interest to select governors that are qualified to advise Postal Service leadership on all relevant topics, including economic, environmental, and social topics.

4.8

Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.

Fully addressed

From the Deputy Postmaster General
About this Report
Our People – Employee Engagement

The USPS five-year strategic plan, Vision 2013, provides an overview of the USPS mission and values. Additional information on USPS' statements of mission and economic and social performance can be found in the 2010 Annual Report (pages 4-15, 20-23) and environmental performance and values are stated in the FY 2010 Strategic Sustainability Performance Plan (pages 3-23) and throughout this report. Also in FY 2011 SSPP.

For code of conduct, see HR4 and SO5 for references on ethical training, discrimination incidents and procedures, and regulation of engagement with Congress. Employees can voice conduct concerns through the Voice of the Employee survey.

4.9

Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.

Fully addressed

The Board of Governors directs and establishes policies, objectives, and long-range goals for the Postal Service in accordance with 39 U.S.C. For additional information on governance, please refer to the 2010 Comprehensive Statement (pages 3-7). Also, FY 2010 Strategic Sustainability Performance Plan (pages 11-18) and in FY 2011 SSPP.

4.10

Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance.

Fully addressed

The Postal Service’s Board of Governors evaluates its own performance annually under the direction of the Governance and Strategic Planning Committee. It is in the Committee’s best interest to incorporate economic, environmental, and social performance into these discussions.

4.11

Explanation of whether and how the precautionary approach or principle is addressed by the organization.

Fully addressed

As an organization with utmost concern for our environment, we intend to utilize sound judgment with every decision related to our impact. In addition, our conservation culture encourages all employees to consider the consequences of their activities, both at work and in their personal lives.

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.

Fully addressed

Complies with all applicable Federal, State, Tribal, regional, local environmental, energy, labor relations, and safety laws and regulations.

Voluntarily follows many sustainability guidelines set forth by U.S. Executive Orders 13423 and 13514.

Adheres to applicable requirements set by the Energy Policy Act of 2005 (EPAct) and the Energy Independence and Security Act of 2007 (EISA). USPS seeks to fulfill the spirit and intent of these energy directives by voluntarily reporting its progress to the Federal Energy Management Program to create a more comprehensive view of energy management efforts across the federal government.

USPS voluntarily reports to the International Postal Corporation (IPC) Environmental Measurement and Monitoring System (EMMS) and is a founding member of The Climate Registry (TCR).

4.13

Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: has positions in governance bodies, participates in projects or committees, provides substantive funding beyond routine membership dues, or views membership as strategic.

Fully addressed

Our Commitment - Greenhouse Gas

International Postal Corporation (global mailing industry consortium); founding member of The Climate Registry; Universal Postal Union.

For more information on memberships, please refer to the 2008 Sustainability Report (pages 8, 14, 26), and FY 2010 Strategic Sustainability Performance Plan (pages 28-33) and the GHG goal discussion of the FY 2011 SSPP.

4.14

List of stakeholder groups engaged by the organization.

Fully addressed

The Postal Service engages a number of different stakeholder groups including, but not limited to, the National Minority Supplier Development Council (NMSDC), Mailer’s Technical Advisory Committee (MTAC), Greening the Mail Taskforce, the Postal Supplier Council, Women's Business Enterprise National Council (WBENC), unions and employee associations, US governmental bodies, and the International Post Corporation. In the future, we plan to expand the dialogue and further engage employees, customers, business partners, and other stakeholders more broadly to provide guidance on our sustainability progress and performance over time. Example supplier engagement at http://www.usps.com/suppliers/diversity/communication.htm.

4.15

Basis for identification and selection of stakeholders with whom to engage.

Fully addressed

See 4.14. USPS uses a stakeholder mapping, identification, and engagement process for both internal and external stakeholders. Additional information contained in the Postal Service Management Instructions and FY 2010 Strategic Sustainability Performance Plan, pg 11-23. Also in FY 2011 SSPP. Also see Postal Customer Council at http://www.usps.com/nationalpcc/.

4.16

Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

Fully addressed

See 4.15. Frequency, type and format vary with stakeholder group, issue time sensitivity and regional or national scope. Examples include supplier engagement on diversity and supply chain issues, customer and community town halls, federal and state congressional hearings and extensive outreach across business and consumer groups. General information on stakeholder engagement can be found in the 2010 Comprehensive Statement (pages 4-7, 37-40, 45-46, 49), in Delivering the Future: A Balanced Approach, March 2010, page 7-36, and http://www.usps.com/suppliers/supplychain.htm.

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.

Fully addressed

See 4.14 – 4.16. General information on key topics and concerns raised through stakeholder engagement can be found in the 2010 Comprehensive Statement (pages 37-40). Delivering the Future: A Balanced Approach, March 2010, page 7-36.

Economic Performance Indicators

Indicator Description Status Location/Notes

DMA: EC

Disclosure of management approach: Economic

Fully addressed

Information on the Postal Service approach to economics can be found in the 2010 Annual Report (pages 20-23, 29-36).

EC1

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Fully addressed

Information on the economic value generated and distributed can be found in the 2010 Annual Report (pages 38-59, 63-86), the source of USPS’ required financial reporting.

EC2

Financial implications and other risks and opportunities for the organization’s activities due to climate change.

Partially addressed

Climate change is an important global issue with potential impacts to natural systems, human health, and economic prosperity. Measurement and management of the greenhouse gases (GHG) that may contribute to climate change is a management imperative. We are working to improve our understanding of GHG impacts, mitigate risk factors, ensure compliance with regulations, and identify new business opportunities. In FY 2011, USPS is developing a Climate Change Adaptation Plan (policy, goals, and strategies) in accordance with the U.S. federal agency guidelines established for EO 13514, with the intention of fully reporting EC2 in future years.

EC3

Coverage of the organization’s defined benefit plan obligations.

Fully addressed

Information on benefit plan obligations can be found in the 2010 Annual Report (pages 9, 46-50, 77-78).

EC4

Significant financial assistance received from government.

Fully addressed

The Postal Service is self-funded and does not receive an appropriation from Congress for its operations. However, the Postal Service has received limited appropriations as reimbursement for unfunded services that are statutorily mandated. Additional information on financial assistance from the government can be found in the 2010 Annual Report (page 53-55, 57-59).

EC8

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.

Fully addressed

The Postal Service is a critical part of the mail value chain, enabling core economic development across many communities, industry sectors and markets. USPS helps small, medium and large businesses generate hundreds of billions of dollars in sales, salaries, and support that benefits people and communities from coast to coast. The USPS is required by 39 U.S.C. 404(d) to provide adequate notice of closure of consolidation of post offices and must make a determination on the effect on the community, employees, and economy. Any person served may appeal this determination.

Delivering the Future: A Balanced Approach, March 2010, page 7-36.

EC9

Understanding and describing significant indirect economic impacts, including the extent of impacts.

Fully addressed

Our People – Customer Experience
Our Network – Mail processing and delivery
Our Network – Leaner and Greener Facilities; See EC8.

Delivering the Future: A Balanced Approach, March 2010, page 19-23.

For additional information refer to the 2010 Comprehensive Statement (pages 24-26) and the 2010 Annual Report (pages 10-11, 14).

Environmental Performance Indicators

Indicator Description Status Location/Notes

DMA: EN

Disclosure of management approach: Environmental

Fully addressed

From the Deputy Postmaster General
About this Report
Our Network
Our Commitment

FY 2010 Strategic Sustainability Performance Plan (pages 3 to 23). Also in FY 2011 SSPP. Additional information can be found at www.usps.com/green and in the 2010 Comprehensive Statement (pages 34-36).

EN3

Direct energy consumption by primary energy source.

Fully addressed

Our Network – Transportation Fuel
Our Network - Leaner and greener facilities
Key Performance Indicators

USPS monitors direct energy use by from transportation and facility use. Transportation energy use in FY 2010 (700.9 million GGE) includes petroleum (Diesel, Gasoline) and alternative (Biodiesel, E-85, CNG, LPG) in the Key Performance Indicators.

Of the FY 2010 direct energy use included under reported facility energy (23,790 BBtu), 19% is natural gas, 4% is heating oil, 0.7% is propane, and 0.2% is biomass, coal, and fuel used in generators.

EN4

Indirect energy consumption by primary source.

Fully addressed

Our Network - Leaner and greener facilities
Key Performance Indicators

Of the FY 2010 indirect energy use included under reported facility energy, 75% is from electricity and 1.3% is from steam. USPS also has a capacity of 2,051 kW of solar photovoltaic. USPS reports transmission and distribution losses from purchased electricity, but not primary energy total from indirect energy production. See EN17.

EN5

Energy saved due to conservation and efficiency improvements.

Fully addressed

Our Network – Transportation Fuel
Our Network – Leaner and greener facilities
Key Performance Indicators

USPS is working to further quantify energy savings that can be directly attributed to conservation and efficiency improvements. USPS has identified 3 trillion BTU in savings from energy conservation projects since FY 2007.

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.

Partially addressed

Our Network –Working with Suppliers
Our Commitment – Product Stewardship

Additional information on increased online services and more efficient vehicles and technology that save energy costs can be found in the 2010 Comprehensive Statement (pages 19-20, 24-25, 29).

FY 2010 Strategic Sustainability Performance Plan (pages 36-42, 56-62). Also in FY 2011 SSPP.

EN7

Initiatives to reduce indirect energy consumption and reductions achieved.

Fully addressed

From the Deputy Postmaster General
Sustainability Performance Snapshot
Our Network – Leaner and greener facilities
Our Commitment – Product Stewardship

Since FY 2008, emissions from contract transportation has reduced 3 percent, business travel is reduced approximately 15 percent, and employee commuting has decreased 16 percent. See EN 17. Additional information can be found in the 2010 Comprehensive Statement (pages 34-36).

FY 2010 Strategic Sustainability Performance Plan (pages 36-50). Also in FY 2011 SSPP.

EN16

Total direct and indirect greenhouse gas emissions by weight.

Fully addressed

Key Performance Indicators
Our Commitment – Greenhouse Gas

USPS’ Scope 1 and Scope 2 emission sources in order of significance include electric and steam, owned and leased vehicles, stationary combustion, transportation fuel, refrigerant fugitive losses, and emissions from welding processes.

Also, the Scope 1, 2, and 3 GHG emissions are included in the USPS FY 2010 Federal Greenhouse Gas Emissions Inventory. The USPS CY inventories are publicly available at https://www.crisreport.org/

EN17

Other relevant indirect greenhouse gas emissions by weight.

Fully addressed

Key Performance Indicators

USPS’ Scope 3 emission sources in order of significance include contract transportation, employee commuting, transmission and distribution losses, Scope 3 facilities, business travel, and contract waste and wastewater. USPS does not calculate emissions from products and subcontracted production.

FY 2010 Strategic Sustainability Performance Plan (pages 28-35). Also in FY 2011 SSPP.

EN18

Initiatives to reduce greenhouse gas emissions and reductions achieved.

Fully addressed

From the Deputy Postmaster General
Sustainability Performance Snapshot
Our Commitment – Greenhouse Gas

FY 2010 Strategic Sustainability Performance Plan – Greenhouse Gas (pages 28-35). Additional information can be found in the 2010 Comprehensive Statement (pages 34-36). Also in FY 2011 SSPP.

EN22

Total weight of waste by type and disposal method.

Fully addressed

Our Network – Leaner and greener facilities
Key Performance Indicators

FY 2010 Strategic Sustainability Performance Plan (pages 51-55). Also in FY 2011 SSPP.

EN26

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

Partially addressed

Our People – Customer Experience
Our Network –Working with Suppliers
Our Commitment – Product Stewardship

FY 2010 Strategic Sustainability Performance Plan (pages 56-62, 74-86). Also in FY 2011 SSPP.

EN29

Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce.

Partially addressed

Our People – Employee Engagement
Our Network – Transportation Fuel
Our Commitment – Greenhouse Gas
Key Performance Indicators

FY 2010 Strategic Sustainability Performance Plan (pages 43-50, 74-82). Additional information can be found in the 2009 Comprehensive Statement (pages 34-36). Also in FY 2011 SSPP.

Labor Practices and Decent Work Performance Indicators

Indicator Description Status Location/Notes

DMA: LA

Disclosure of management approach: Labor Practices and Decent Work

Fully addressed

Information on the Postal Service approach to labor practices can be found in the 2010 Comprehensive Statement (pages 41-50). More detailed policy is included in Handbook EL-312 Employment and Placement, http://www.usps.com/cpim/ftp/hand/el312.pdf and Manual ELM-24, Employee and Labor Relations, http://www.usps.com/cpim/ftp/manuals/elm/elm.htm

LA1

Total workforce by employment type, employment contract, and region.

Fully addressed

For information on the USPS workforce, please refer to the 2010 Annual Report (pages 32, 83). USPS only reports employment on the national level.

LA3

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.

Fully addressed

See DMA: LA for link to ELM-24. Each benefit category lists eligible employee types or employee rights and at http://www.usps.com/employment/compbenefits.htm.

LA4

Percentage of employees covered by collective bargaining agreements.

Fully addressed

More than 85% of our career employees are covered by collective bargaining agreements. Our labor force is primarily represented by the American Postal Workers Union (APWU), National Association of Letter Carriers (NALC), National Postal Mail Handlers Union (NPMHU), and National Rural Letter Carriers Association (NRLCA).

For information on employees covered by collective bargaining, please refer to the 2010 Comprehensive Statement (page 45-46).

LA5

Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.

Fully addressed

Our collective bargaining agreements require that we provide advance notice to our unions of certain matters that relate to wages, hours or working conditions. The period of advance notice varies depending on the terms of the bargaining agreement and the nature of the issue. By law, we also provide a program of consultation with management associations (National Association of Postal Supervisors, National League of Postmasters, and National Association of Postmasters of the United States), representing supervisory, managerial, and other non-bargaining employees in the field. These consultations provide the opportunity to address issues and to participate directly in the planning and development of programs and policies impacting members of these associations.

LA7

Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.

Partially addressed

For information on workplace safety, please refer to the 2010 Comprehensive Statement (page 45-47).

LA8

Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.

Fully addressed

In addition to our Employee Assistance Program, we offer the National Medical and Occupational Health Program, through which we provide preventative medical programs in health counseling, education, and training, manage the medical records of employees, and assist in the prevention of job-related injuries and illness.

LA10

Average hours of training per year per employee by employee category.

Partially addressed

Information on training can be found in the 2010 Comprehensive Statement (pages 42-44).

LA11

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.

Fully addressed

Information on skills management and learning can be found in the 2010 Comprehensive Statement (pages 42-44). USPS also provides retirement seminars and counseling via the Employee Assistance Program. Employees can remain informed about USPS and post-employment restrictions at www.keepingposted.org

LA12

Percentage of employees receiving regular performance and career development reviews.

Fully addressed

All non-bargaining unit management and administrative employees are subject to annual reviews. At this time, bargaining unit employees do not receive annual performance reviews as per the terms of each negotiated agreement.

LA13

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.

Fully addressed

Composition of the Board of Governors is provided in the 2010 Annual Report (pages 16-19).

Information on workplace diversity is provided in the 2010 Comprehensive Statement (pages 44).

Human Rights Performance Indicators

Indicator Description Status Location/Notes

DMA: HR

Disclosure of management approach: Human Rights

Fully addressed

Information on the Postal Service approach to human rights can be found in the 2010 Comprehensive Statement (pages 44-49).

HR4

Total number of incidents of discrimination and actions taken.

Fully addressed

Information on discrimination can be found in the 2010 Comprehensive Statement (pages 44, 47).

HR5

Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.

Fully addressed

There were no operations identified in which the right to exercise freedom of association and collective bargaining were at significant risk in 2010. Information on collective bargaining can be found in the 2010 Comprehensive Statement (pages 45-46).

HR6

Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.

Fully addressed

There were no operations identified which had significant risk for incidents of child labor in 2010.

HR7

Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.

Fully addressed

There were no operations identified which had significant risk for forced or compulsory labor in 2010.

Society Performance Indicators

Indicator Description Status Location/Notes

DMA: SO

Disclosure of management approach: Society

Fully addressed

Our People - Community Connection

Additional information on the Postal Service approach to society can be found in the 2010 Comprehensive Statement (page 49) and at: http://www.usps.com/communications/community/welcome.htm

SO1

Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.

Fully addressed

Information on community programs can be found in the 2010 Comprehensive Statement (page 49).

39 U.S.C. 404(d) requires USPS to assess the impacts of closing post offices. USPS makes a determination of the decision and evaluates the effects and makes this information available to those served. These individuals may appeal the decision, which the Postal Regulatory Commission evaluates and makes a determination upon the appeal. More detail is available in the U.S. Code.

SO5

Public policy positions and participation in public policy development and lobbying.

Fully addressed

While the Anti-Lobbying Act (18 U.S.C. 1913) prohibits USPS from using postal funds to communicate with Congress except through ‘official channels,’ USPS may contact Congress directly to educate or urge action on postal policy issues.

Additional information on the Postal Service’s positions and engagement with the US Congress can be found in the 2010 Annual Report (pages 4-5, 9, 10, 13, 15, 57-58, 68-70) and the 2010 Comprehensive Statement (pages 1-7).

Product Responsibility Performance Indicators

Indicator Description Status Location/Notes

DMA: PR

Disclosure of management approach: Product Responsibility

Fully addressed

Our Commitment – Product Stewardship

Additional information about the Postal Service approach to product responsibility can be found in the 2010 Comprehensive Statement (pages 9-18).

PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.

Partially addressed

Our Commitment – Product Stewardship

Information about the Postal Service’s product life cycle assessment practices can be found in the 2010 Comprehensive Statement (pages 9-18).

PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.

Fully addressed

Key Performance Indicators
Our People – Customer experience

Additional information about the Postal Service’s customer experience measurement practices can be found in the 2010 Comprehensive Statement (page 37).

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Fully addressed

Key Performance Indicators
Our People – Customer experience

Additional information about the Postal Service’s customer experience measurement practices can be found in the 2010 Comprehensive Statement (page 37).

Logistics and Transportation Sector Supplement

Indicator Description Status Location/Notes

LT2

Breakdown of fleet composition.

Fully addressed

Information on fleet composition can be found in the 2010 Annual Report (page 37).

LT3

Description of policies and programmes on the management of environmental impacts, including: 1) Initiatives on sustainable transportation (e.g., hybrid vehicles); 2) Modal shift; and 3) Route planning.

Fully addressed

Our Network – Mail Processing and Delivery
Our Network – Transportation Fuel

Additional information is available in the 2010 Comprehensive Statement (pages 19-20, 28-31, 34-36).

LT4

Description of initiatives to use renewable energy sources and to increase energy efficiency.

Fully addressed

Our Network – Leaner and greener facilities

Additional information is available in the 2010 Comprehensive Statement (page 35).

LT5

Description of initiatives to control urban air emissions in relation to road transport (e.g., use of alternative fuels, frequency of vehicle maintenance, driving styles, etc.).

Fully addressed

Our Network – Mail Processing and Delivery
Our Network – Transportation Fuel

Additional information is available in the 2010 Comprehensive Statement (page 35).

LT14

Description of policies and programs for public access to mail services (e.g., distance to postal office and mail boxes).

Fully addressed

Information on public access to services can be found in the 2010 Annual Report (pages 11, 84) and 2010 Comprehensive Statement (pages 29-30).

LT15

Provision of logistics and transportation core competencies to deliver humanitarian needs locally and globally.

Fully addressed

Information on delivering humanitarian needs can be found in the 2010 Comprehensive Statement (pages 49).