Our people | Customer experience

Mailing back unwanted electronics

Customers can recycle more than mail in our lobbies — 1,600 Post Offices participate in a postage-paid mailback program that lets people send their used cell phones, ink jet cartridges, digital cameras and small electronic devices to a national recycling center.

In FY 2010 alone, customers recycled 313,507 items, about 80,000 pounds of material. Since the program began in FY 2008, more than 1 million electronic devices and printer cartridges have been kept out of landfills!

This program benefits the environment, and it generates revenue for the Postal Service.

Looking ahead, we are exploring ways to offer a similar program on a larger scale to more Post Offices, as well as to other businesses and government agencies.

Skip the trip

We make it easy for customers to do business with us from the comfort of their homes or offices.

Almost anything you can do at a Post Office, you can do online at usps.com — from purchasing postage-paid shipping labels and scheduling a free package pickup, to changing an address or putting mail on hold, to buying stamps and ordering packaging and supplies. We encourage our customers to “skip the trip” and do it all through the Internet.