National PCC Week 2018

Sept. 24-28

Nearly 150 Postal Customer Councils are holding events nationwide during National PCC Week 2018. Postal Service officers, executives and PCC leaders will be deployed across the country to thank and congratulate PCCs for their partnership and share key USPS business strategies.

Working together with our entire workforce, the Postal Service and business mailers have a bright future to grow the mailing industry. The PCC network offers mailing and business professionals a forum to share best practices and ideas while creating a platform that offers solutions to help businesses excel in today’s competitive marketplace.

PCC Week highlights these efforts as we celebrate the cross-functional teamwork between our postal employees and industry members who support the PCC network.

Building upon these well-established partnerships is the key to our longevity and success. Together, we'll create informed customers and deliver an exceptional customer experience.

PCC Week   PCC Week


  • Keynote message to PCCs

    Postmaster General/Chief Executive Officer Megan Brennan will speak at a joint event hosted by the Charlotte PCC, the PCC of the Year Large Market Award winner for 2017, in Charlotte, NC. Postal presenters will share her video message and a PowerPoint presentation at each event.

  • State of the Business PowerPoint presentation

    These slides have been prepared for your use to convey consistent corporate messaging to PCC attendees nationwide during National PCC Week.

  • Leadership Award winners

    Highlights of 2018 Leadership Award recipients during a special ceremony at Postal headquarters Aug. 2, 2018.

  • Academic Outreach Program

    Postal Customer Council members nationwide are reaching out to local colleges and universities to develop relationships with their marketing and graphic communications departments. The goal is to educate professors about how direct mail coursework can enrich their curriculum and inform students about the power of direct mail in an integrated marketing campaign — both from a marketing and graphic communication perspective.

This year’s theme — Informed Customers: Customer Experience Delivered

Working together, the Postal Service and mailing community have a bright future to grow the size of the mailing industry.

The PCC network offers mailing and business professionals a forum to share best practices and a platform to offer solutions to help businesses grow.

The PCC network also provides important feedback to assist USPS in meeting and exceeding customers’ needs.

Through “Informed Customers: Customer Experience Delivered” the Postal Service will continue to build on the partnership for a prosperous future through technology and innovation.

PCC Week background information

The content of the PCC Week folder is available here for download.

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