United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail® |
Quarter II FY2011 |
Overview
Since 1990, the Postal Service™ has contracted with an outside entity to measure First-Class MailŪ service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is a rigorous external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code areas between which virtually all Single-Piece First-Class Mail® originates and destinates.
Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested Delivery Confirmation™ service. Actual transit time is then compared against First-Class Mail® service standards.
Limitations
The USPSŪ Product Tracking System used to measure service performance for parcels with Delivery Confirmation™ did not account for 5-digit ZIP Code exceptions to the service standards for Alaska 3-digit ZIP Code area 995. As a result, some parcels sent to or from this ZIP Code area may have been measured against a service standard one day less than the actual service standard.
Performance Highlights
Service performance for FY11 Quarter 2 was impacted by a number of blizzards and other severe weather events. Service performance scores are reported without adjustments even when circumstances outside the Postal Service's control limit access to delivery, sortation, transportation or collection locations, facilities or services. Despite the challenges that impacted this quarter, national Single-Piece First-Class MailŪ Overnight performance was maintained at 96.0 percent on time or higher for the fifth consecutive quarter. National Two-Day and Three-To-Five-Day performance declined slightly when compared to the same period last year, at 92.4 and 89.7 percent on time, respectively. Nationally, at least 99.5 percent of mail across all service standards was delivered within the service standard plus three days in FY11 Quarter 2.
At the district level, for Overnight service, San Diego had the highest performance at 97.7 percent on-time, with 13 districts scoring at least 97 percent on time. For Two-Day service, Caribbean had the highest performance at 97.2 percent on-time, with 11 districts scoring 95 percent on time or greater. Columbus and Greater South Carolina tied for the highest Three-To-Five-Day performance at 92.6 percent on-time.
| District | Overnight | Two-Day | Three-To-Five-Day |
|---|---|---|---|
| Percent On Time | Percent On Time | Percent On Time | |
| Capital Metro Area | 96.8 | 91.9 | 90.8 |
| Baltimore | 96.7 | 92.2 | 91.2 |
| Capital | 95.3 | 90.7 | 91.0 |
| Greater South Carolina | 97.3 | 93.2 | 92.6 |
| Greensboro | 97.4 | 91.9 | 89.4 |
| Mid-Carolinas | 97.6 | 94.1 | 91.1 |
| Northern Virginia | 95.7 | 90.7 | 90.2 |
| Richmond | 96.3 | 89.4 | 89.9 |
| Eastern Area | 96.0 | 92.1 | 90.4 |
| Appalachian | 96.1 | 90.2 | 88.2 |
| Central Pennsylvania | 96.9 | 93.4 | 88.5 |
| Cincinnati | 96.4 | 92.8 | 91.9 |
| Columbus | 96.5 | 93.4 | 92.6 |
| Kentuckiana | 96.2 | 91.1 | 90.4 |
| Northern Ohio | 95.9 | 90.6 | 91.3 |
| Philadelphia Metro | 95.1 | 91.7 | 89.4 |
| South Jersey | 94.1 | 91.7 | 89.9 |
| Western New York | 97.3 | 92.2 | 91.3 |
| Western Pennsylvania | 96.4 | 93.1 | 91.0 |
| Great Lakes Area | 95.5 | 91.4 | 87.0 |
| Central Illinois | 95.4 | 91.7 | 85.8 |
| Chicago | 93.9 | 90.9 | 81.5 |
| Detroit | 95.6 | 92.6 | 91.2 |
| Gateway | 94.9 | 89.5 | 87.5 |
| Greater Indiana | 96.4 | 92.2 | 89.6 |
| Greater Michigan | 96.4 | 93.3 | 90.2 |
| Lakeland | 95.6 | 92.7 | 86.8 |
| Northern Illinois | 95.0 | 90.4 | 85.2 |
| Southeast Michigan | 95.4 | 91.5 | 89.7 |
| Northeast Area | 94.8 | 92.4 | 88.4 |
| Albany | 96.1 | 93.5 | 88.9 |
| Caribbean | 93.3 | 97.2 | 84.4 |
| Connecticut Valley | 94.8 | 91.0 | 88.3 |
| Greater Boston | 94.5 | 91.4 | 88.9 |
| Long Island | 94.2 | 92.3 | 87.8 |
| New York | 96.0 | 94.0 | 90.1 |
| Northern New England | 94.7 | 88.9 | 86.5 |
| Northern New Jersey | 94.5 | 92.8 | 88.3 |
| Southeast New England | 94.2 | 90.4 | 88.0 |
| Triboro | 95.1 | 93.4 | 89.6 |
| Westchester | 96.2 | 95.0 | 90.7 |
| Pacific Area | 96.9 | 95.4 | 90.0 |
| Bay-Valley | 96.9 | 95.7 | 90.5 |
| Honolulu | 97.5 | N/A | 90.6 |
| Los Angeles | 96.1 | 95.2 | 91.8 |
| Sacramento | 97.0 | 94.9 | 90.5 |
| San Diego | 97.7 | 96.2 | 90.4 |
| San Francisco | 96.6 | 95.2 | 87.6 |
| Santa Ana | 96.7 | 96.1 | 89.4 |
| Sierra Coastal | 96.9 | 94.6 | 89.7 |
| Southeast Area | 96.2 | 92.5 | 90.2 |
| Alabama | 95.9 | 92.4 | 90.2 |
| Atlanta | 94.6 | 89.3 | 88.3 |
| Mississippi | 96.8 | 92.0 | 91.0 |
| North Florida | 96.9 | 94.4 | 90.3 |
| South Florida | 95.7 | 93.5 | 90.1 |
| South Georgia | 95.5 | 92.4 | 89.2 |
| Suncoast | 97.6 | 94.9 | 90.7 |
| Tennessee | 96.5 | 91.6 | 91.5 |
| Southwest Area | 95.8 | 91.8 | 90.3 |
| Albuquerque | 96.4 | 94.1 | 91.6 |
| Arkansas | 95.1 | 88.8 | 89.1 |
| Dallas | 95.4 | 91.2 | 90.3 |
| Fort Worth | 96.0 | 91.5 | 89.6 |
| Houston | 95.8 | 92.7 | 90.7 |
| Louisiana | 96.3 | 92.5 | 88.9 |
| Oklahoma | 94.7 | 91.9 | 89.2 |
| Rio Grande | 96.4 | 92.3 | 91.1 |
| Western Area | 96.6 | 92.8 | 90.2 |
| Alaska | 96.6 | 96.7 | 88.8 |
| Arizona | 96.7 | 94.9 | 91.3 |
| Big Sky | 97.3 | 93.8 | 90.0 |
| Central Plains | 97.1 | 92.2 | 90.4 |
| Colorado/Wyoming | 96.1 | 92.6 | 88.5 |
| Dakotas | 94.8 | 90.7 | 88.9 |
| Hawkeye | 95.9 | 91.1 | 88.9 |
| Mid-America | 95.9 | 88.4 | 87.4 |
| Nevada-Sierra | 96.9 | 94.4 | 90.8 |
| Northland | 96.4 | 92.3 | 91.4 |
| Portland | 97.4 | 96.4 | 91.8 |
| Salt Lake City | 97.5 | 95.1 | 91.7 |
| Seattle | 97.5 | 95.7 | 89.8 |
| Nation FY2011 Q2 | 96.0 | 92.4 | 89.7 |
| Nation FY2010 Q2 (SPLY) | 96.0 | 92.6 | 90.3 |
| Nation FY2009 Annual | 96.1 | 93.5 | 90.8 |
| Nation FY2010 Annual | 96.3 | 93.6 | 91.6 |
| Nation FY2011 Q1 | 96.0 | 92.4 | 89.2 |
| FY2011 Annual Target | 96.65 | 94.15 | 92.85 |
