United States Postal ServiceŽQuarterly Performance for Standard MailŽ |
Quarter II FY2013 |
Overview
For Standard MailŽ letters and non-Saturation flats, the
service performance measurement system of the Postal ServiceŽ uses documented
arrival time at a designated postal facility to start the measurement clock,
and an Intelligent MailŽ barcode (IMb™) scan by an external, third-party
reporter to stop the clock. Mail piece tracking from IMb™ in-process scans is
used in conjunction with the external data to extrapolate results for the
population of Standard MailŽ using Full Service Intelligent MailŽ. Data
collected by the Postal ServiceŽ are provided to an independent, external
contractor to calculate service measurement and compile the necessary reports.
The system used for this reporting is called the Intelligent MailŽ Accuracy and
Performance System (iMAPS).
The external contractor determines service performance based
on the elapsed time between the start-the-clock event recorded by the Postal
ServiceŽ and the stop-the-clock event recorded by anonymous households and
small businesses that report delivery information directly to the contractor.
The service measure consists of two parts: (1) how long mail pieces take to get
through processing, and (2) how long mail takes from the last processing scan
to delivery. The second portion is used as a delivery factor differential to
determine the percent of all Standard MailŽ delivered on the last processing
date versus the percent delivered after the last processing date. Service
performance is measured by comparing the transit time to USPSŽ service standards
to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM) application of the
Full Service Seamless Acceptance and Service Performance system (SASP) serves
as the data source for iMAPS. SPM captures data from all Full Service
Intelligent MailŽ and applies business rules for service measurement before
sending data to iMAPS.
The service performance measure for DDU-entry Saturation
flats involves the identification of major weekly Saturation mailings within
delivery units. Delivery of these mailings is captured with a scan made by
carriers at the completion of delivery of all pieces on the route. Service
performance is measured by comparing the delivery date to the end date of the
mailer requested in-home window to determine the percent delivered on time.
Data from anonymous households reporting the receipt of these Saturation
mailings are used to validate the accuracy of the carrier scans.
The service performance measure for Standard MailŽ parcels
with Delivery Confirmation™ is planned to serve as a proxy for measuring
service performance for Standard MailŽ parcels.
The following service performance results combine the
results for letter and flats performance calculated through the iMAPS system
with the proxy data to represent service performance for all Standard MailŽ.
Limitations
Data for FY13 Q2 were limited to mailers passing service
performance business rules.
Due to limited automated processing for Standard MailŽ
flats, the service performance results are not representative of all Standard
MailŽ flats performance. While Destination Delivery Unit (DDU) entered
Saturation flats have been included this quarter, significant gaps in the
coverage of End-to-End High Density and Saturation flats, as well as the non-Saturation
DDU-entry mail still remain and are thus excluded from the measurement.
In Quarter 2, results for Standard MailŽ parcels, which
represent less than 0.1 percent of all Standard MailŽ, are not included in the
overall Standard MailŽ results.
Data for the delivery factor of Standard MailŽ letters were
based on a combination of Standard MailŽ letters with Intelligent MailŽ
barcodes and EXFC test letters received by external reporters. Data for the
delivery factor of Standard MailŽ flats were based on a combination of Standard
MailŽ flats and Bound Printed Matter Flats with Intelligent MailŽ barcodes as
well as EXFC test flats received by external reporters. The EXFC and Bound
Printed Matter Flats data were used to supplement the limited Standard MailŽ data
available during this period.
Performance Highlights
National Destination Entry mail achieved performance of 89.2
percent on time in Q2, with 99.3 percent delivered within the service standard
plus three days. The Kentuckiana Performance Cluster led the nation in
Destination Entry performance with 95.9 percent on time. End-to-End national
performance was 59.7 percent on time with 90.4 percent delivered within the
service standard plus three days. Salt Lake City Performance Cluster continued
to have the highest End-To-End entry score with 80.9 percent on time.
| District | Destination Entry | End-to-End | ||||
|---|---|---|---|---|---|---|
| Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | |
| Capital Metro Area | 97.8 | 99.0 | 99.5 | 76.7 | 86.7 | 92.4 |
| Atlanta | 97.8 | 99.0 | 99.5 | 75.7 | 86.8 | 93.0 |
| Baltimore | 97.3 | 99.0 | 99.6 | 71.5 | 82.5 | 88.7 |
| Capital | 97.1 | 98.6 | 99.4 | 72.7 | 83.9 | 90.9 |
| Greater South Carolina | 98.1 | 99.2 | 99.6 | 82.8 | 90.6 | 94.7 |
| Greensboro | 98.5 | 99.4 | 99.7 | 76.8 | 86.8 | 92.3 |
| Mid-Carolinas | 97.9 | 99.1 | 99.5 | 79.5 | 88.7 | 93.6 |
| Northern Virginia | 97.9 | 99.1 | 99.5 | 72.8 | 83.8 | 91.1 |
| Richmond | 97.7 | 98.9 | 99.4 | 70.2 | 80.9 | 88.5 |
| Eastern Area | 97.0 | 98.7 | 99.3 | 77.4 | 87.0 | 92.4 |
| Appalachian | 97.0 | 98.8 | 99.4 | 68.3 | 80.4 | 86.8 |
| Central Pennsylvania | 97.1 | 98.6 | 99.2 | 63.8 | 77.4 | 85.7 |
| Cincinnati | 96.7 | 98.6 | 99.3 | 80.1 | 89.3 | 94.5 |
| Kentuckiana | 98.6 | 99.4 | 99.7 | 88.4 | 93.6 | 96.3 |
| Northern Ohio | 96.4 | 98.6 | 99.3 | 75.7 | 85.8 | 91.6 |
| Philadelphia Metro | 97.2 | 98.6 | 99.2 | 69.1 | 82.4 | 89.6 |
| South Jersey | 98.2 | 99.2 | 99.6 | 65.7 | 78.4 | 86.4 |
| Tennessee | 96.0 | 98.3 | 99.2 | 81.6 | 90.4 | 94.8 |
| Western New York | 97.6 | 98.9 | 99.4 | 78.5 | 88.3 | 93.7 |
| Western Pennsylvania | 96.2 | 98.4 | 99.1 | 85.3 | 92.2 | 95.8 |
| Great Lakes Area | 96.8 | 98.7 | 99.4 | 72.8 | 83.2 | 89.6 |
| Central Illinois | 96.4 | 98.5 | 99.3 | 70.9 | 81.2 | 88.0 |
| Chicago | 98.1 | 99.2 | 99.6 | 79.1 | 87.9 | 92.4 |
| Detroit | 95.7 | 98.3 | 99.1 | 85.0 | 91.6 | 95.1 |
| Gateway | 95.4 | 98.2 | 99.1 | 76.4 | 85.8 | 91.6 |
| Greater Indiana | 97.8 | 99.1 | 99.5 | 79.8 | 88.0 | 92.8 |
| Greater Michigan | 97.9 | 99.2 | 99.6 | 78.1 | 87.7 | 93.2 |
| Lakeland | 95.6 | 98.3 | 99.3 | 65.0 | 78.0 | 86.3 |
| Northeast Area | 95.5 | 98.1 | 99.0 | 65.3 | 77.8 | 85.7 |
| Albany | 96.7 | 98.7 | 99.3 | 66.8 | 80.5 | 89.0 |
| Caribbean | 87.3 | 92.1 | 95.4 | 78.3 | 84.9 | 89.0 |
| Connecticut Valley | 95.3 | 98.1 | 99.0 | 69.4 | 80.0 | 86.8 |
| Greater Boston | 94.1 | 97.5 | 98.7 | 73.9 | 85.0 | 90.8 |
| Long Island | 94.5 | 97.7 | 98.8 | 51.7 | 67.6 | 78.7 |
| New York | 95.1 | 98.1 | 99.0 | 60.3 | 75.8 | 86.0 |
| Northern New England | 97.3 | 99.0 | 99.5 | 72.2 | 83.2 | 89.2 |
| Northern New Jersey | 96.3 | 98.5 | 99.2 | 58.8 | 72.9 | 82.3 |
| Triboro | 93.4 | 96.9 | 98.2 | 66.5 | 79.0 | 86.6 |
| Westchester | 96.0 | 98.2 | 99.0 | 65.9 | 77.6 | 85.4 |
| Pacific Area | 97.2 | 98.7 | 99.4 | 65.3 | 76.6 | 83.8 |
| Bay-Valley | 97.1 | 98.7 | 99.3 | 70.8 | 82.7 | 90.0 |
| Honolulu | 89.3 | 92.5 | 95.1 | 46.0 | 60.1 | 68.5 |
| Los Angeles | 97.8 | 99.2 | 99.7 | 68.3 | 79.6 | 87.7 |
| Sacramento | 97.4 | 98.9 | 99.5 | 73.5 | 82.1 | 88.4 |
| San Diego | 97.4 | 99.1 | 99.6 | 76.5 | 85.4 | 91.1 |
| San Francisco | 98.4 | 99.4 | 99.7 | 64.7 | 77.8 | 85.7 |
| Santa Ana | 98.2 | 99.3 | 99.7 | 71.6 | 82.2 | 88.8 |
| Sierra Coastal | 98.3 | 99.4 | 99.7 | 73.6 | 82.4 | 87.9 |
| Southern Area | 95.3 | 98.2 | 99.1 | 77.8 | 87.2 | 92.5 |
| Alabama | 96.6 | 98.7 | 99.4 | 77.2 | 87.0 | 92.5 |
| Arkansas | 92.4 | 96.7 | 98.4 | 80.3 | 88.9 | 94.1 |
| Dallas | 95.7 | 98.3 | 99.1 | 85.3 | 91.8 | 95.1 |
| Fort Worth | 97.1 | 98.8 | 99.5 | 79.8 | 88.9 | 93.7 |
| Houston | 93.0 | 96.9 | 98.5 | 77.6 | 86.1 | 91.2 |
| Louisiana | 97.1 | 98.7 | 99.4 | 81.6 | 89.1 | 93.9 |
| Mississippi | 95.8 | 98.1 | 99.1 | 79.0 | 87.3 | 93.0 |
| North Florida | 96.1 | 98.4 | 99.1 | 76.3 | 85.9 | 91.9 |
| Oklahoma | 95.5 | 98.3 | 99.2 | 72.6 | 82.4 | 88.4 |
| Rio Grande | 92.4 | 97.3 | 98.9 | 75.7 | 86.9 | 93.0 |
| South Florida | 94.0 | 97.6 | 98.9 | 74.2 | 84.6 | 91.1 |
| Suncoast | 97.3 | 99.1 | 99.6 | 72.3 | 83.9 | 89.9 |
| Western Area | 97.3 | 99.0 | 99.5 | 77.2 | 86.3 | 91.7 |
| Alaska | 94.2 | 97.6 | 98.1 | 87.3 | 91.8 | 94.3 |
| Arizona | 98.1 | 99.3 | 99.6 | 74.2 | 84.6 | 90.5 |
| Central Plains | 96.9 | 98.8 | 99.4 | 73.1 | 82.3 | 89.0 |
| Colorado/Wyoming | 98.6 | 99.5 | 99.7 | 84.7 | 91.9 | 95.3 |
| Dakotas | 96.8 | 98.6 | 99.3 | 79.1 | 87.8 | 92.8 |
| Hawkeye | 96.7 | 98.8 | 99.5 | 76.1 | 87.1 | 93.1 |
| Mid-America | 89.7 | 95.6 | 98.0 | 74.5 | 85.5 | 91.8 |
| Nevada-Sierra | 98.4 | 99.2 | 99.5 | 76.2 | 85.2 | 91.1 |
| Northland | 96.7 | 98.9 | 99.5 | 69.8 | 80.7 | 87.5 |
| Portland | 98.7 | 99.5 | 99.7 | 79.4 | 89.0 | 93.7 |
| Salt Lake City | 98.0 | 99.2 | 99.6 | 88.4 | 93.0 | 96.0 |
| Seattle | 98.7 | 99.5 | 99.7 | 85.9 | 92.2 | 95.7 |
| Nation FY2013 Q2 | 96.6 | 98.6 | 99.3 | 74.5 | 84.5 | 90.4 |
| Nation FY2012 Q2 (SPLY) | 94.2 | 97.4 | 98.6 | 70.9 | 81.2 | 87.9 |
| Nation FY2009 Annual | 93.4 | 96.4 | 98.0 | 78.1 | 85.1 | 90.0 |
| Nation FY2010 Annual | 92.3 | 96.0 | 97.8 | 68.8 | 75.8 | 80.7 |
| Nation FY2011 Annual | 86.5 | 93.2 | 96.2 | 53.9 | 67.1 | 77.1 |
| Nation FY2012 Annual | 92.2 | 96.0 | 97.7 | 70.0 | 79.7 | 86.3 |
| Nation FY2013 Q1 | 93.8 | 97.3 | 98.7 | 72.9 | 83.2 | 89.6 |
