United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 10/01/2013 and 12/31/2013

Quarter I
FY2014

Overview


For Presort First-Class Mail®, the service performance measurement system of the Postal Service® uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent Mail® barcode (IMb™) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMb™ in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class Mail® using Full Service Intelligent Mail®. Data collected by the Postal Service® are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent Mail® Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full Service Intelligent Mail® and applies business rules for service measurement before sending data to iMAPS.

The service performance measures for Single-Piece First-Class Mail® flats (using data from EXFC) serve as proxies for estimating the service performance for Presort First-Class™ flats. The following service performance results combine the results for letter performance calculated by the iMAPS program with the proxy data for flats to measure service performance for all Presort First-Class Mail®.

Presort First-Class™ Parcels were categorized as a competitive product as of October 3, 2011, and are no longer included in the Presort First-Class Mail® scores.

Limitations


Data for FY14 Quarter 1 were limited to mailers passing service performance business rules. Data were available for all possible origin districts across service standard groups. The results may not be representative of mail flowing across the full postal network due to the limited number of mailers and the mailing patterns of mailers participating in Full Service. However, mail was sent to all districts and ZIP Code™ areas during the quarter for at least one service standard group.

Performance Highlights


National Overnight performance in FY14 Quarter 1 was 96.8 percent on time, with 99.4 percent delivered within the service standard plus one day. National Two-Day performance was 96.0 percent on time, with 99.0 percent delivered within the service standard plus one day. National Three-To-Five-Day performance was 91.0 percent on time, with 97.1 percent delivered within the service standard plus one day. Nationally, at least 99.5 percent of mail across all service standards was delivered within the service standard plus three days in FY14 Quarter 1. Western Area led the nation in Overnight service performance and Pacific Area led the nation in Two-Day service performance. Capital Metro Area led the nation in Three-To-Five-Day service performance.

In Quarter 1, at the district level, Nevada-Sierra had the highest Overnight service performance at 99.0 percent on time, and 39 districts scored at or above the performance target of 96.80 percent on time. For Two-Day service, Arizona had the highest performance at 98.5 percent on time, with 35 districts scoring at or above the performance target of 96.50 percent on time. Atlanta had the highest Three-To-Five-Day performance at 95.2 percent on time.

At the National Level, Overnight service performance in FY14 Quarter 1 exceeded the results of FY13 Quarter 1, and also met the annual target set for FY2014.

 

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 97.4 96.5 93.3
Atlanta 97.1 96.7 95.2
Baltimore 97.5 95.8 92.1
Capital 98.1 97.3 94.0
Greater South Carolina 97.3 95.0 89.9
Greensboro 97.5 97.3 92.3
Mid-Carolinas 97.6 96.6 93.8
Northern Virginia 98.1 96.0 93.7
Richmond 97.4 97.0 92.6
Eastern Area 96.5 95.9 91.2
Appalachian 98.1 95.3 92.2
Central Pennsylvania 94.9 96.1 91.9
Cincinnati 95.0 95.4 91.1
Kentuckiana 98.4 94.9 90.8
Northern Ohio 96.6 97.2 89.4
Philadelphia Metro 95.7 94.7 89.5
South Jersey 97.7 96.5 92.5
Tennessee 97.1 96.3 91.8
Western New York 98.0 96.9 91.6
Western Pennsylvania 98.2 96.5 92.3
Great Lakes Area 96.5 94.9 91.5
Central Illinois 96.5 93.1 90.7
Chicago 86.9 93.7 87.5
Detroit 96.1 96.9 92.6
Gateway 95.5 92.8 89.5
Greater Indiana 98.0 95.1 94.4
Greater Michigan 96.4 96.4 91.4
Lakeland 96.8 95.8 88.8
Northeast Area 96.9 96.3 91.8
Albany 98.3 96.4 90.3
Caribbean 94.0 98.4 76.0
Connecticut Valley 96.4 96.6 92.0
Greater Boston 94.6 94.5 89.7
Long Island 95.7 96.9 92.6
New York 95.8 96.3 93.1
Northern New England 97.7 97.2 91.0
Northern New Jersey 97.8 96.8 94.2
Triboro 95.5 95.5 91.6
Westchester 96.7 96.4 91.7
Pacific Area 96.9 97.0 90.7
Bay-Valley 96.1 96.1 90.0
Honolulu 96.9 N/A 89.3
Los Angeles 97.6 98.2 89.1
Sacramento 96.7 96.2 90.6
San Diego 97.9 97.8 92.5
San Francisco 96.1 96.3 92.9
Santa Ana 97.4 97.5 91.3
Sierra Coastal 98.2 97.2 90.9
Southern Area 96.3 95.2 89.6
Alabama 98.3 96.6 94.0
Arkansas 97.8 96.7 92.8
Dallas 94.1 92.3 89.9
Fort Worth 96.6 92.6 87.2
Gulf Atlantic 95.3 94.3 89.9
Houston 94.5 95.3 87.7
Louisiana 97.9 97.6 93.1
Mississippi 97.6 95.7 92.1
Oklahoma 97.3 95.4 91.8
Rio Grande 94.5 93.2 85.7
South Florida 97.6 97.1 90.2
Suncoast 97.5 96.8 87.7
Western Area 97.5 96.6 90.3
Alaska 94.9 97.5 82.8
Arizona 97.7 98.5 92.6
Central Plains 98.1 96.5 90.1
Colorado/Wyoming 95.3 97.1 90.3
Dakotas 98.7 96.7 87.0
Hawkeye 98.4 96.6 90.8
Mid-America 96.8 94.3 88.3
Nevada-Sierra 99.0 96.8 93.9
Northland 96.1 96.7 89.3
Portland 98.0 96.4 92.6
Salt Lake City 98.2 97.9 85.9
Seattle 96.6 98.0 91.5
Nation FY2014 Q1 96.8 96.0 91.0

Nation FY2013 Q1 (SPLY) 96.6 96.1 93.5

Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1

FY2014 Annual Target 96.80 96.50 95.25