United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail®
Service Variance
Mailpieces Delivered Between 10/01/2013 and 12/31/2013

Quarter I
FY2014

Overview

Since 1990, the Postal Service® has contracted with an outside entity to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is a rigorous external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.

Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking™ service. Actual transit time is then compared against First-Class Mail® service standards.

Performance Highlights

National Single-Piece First-Class Mail® results in FY14 Quarter 1 were 95.5 percent on time for Overnight, 94.2 percent on time for Two-Day, and 85.1 percent on time for Three-To-Five-Day. Nationally, at least 99.1 percent of mail across all service standards was delivered within the service standard plus three days in FY14 Quarter 1.

In Quarter 1 at the district level, there were 10 districts that scored at or above the performance target of 96.80 percent on time for Overnight. Greater South Carolina had the highest Overnight performance at 97.7 percent on time. For Two-Day service, 2 districts scored at or above the performance target of 96.50 percent on time, with Caribbean having the highest result at 97.9 percent on time. Atlanta had the highest Three-To-Five-Day performance at 89.6 percent on time.

 

District Overnight Two-Day Three-To-Five-Day
Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days
Capital Metro Area 99.3 99.7 99.8 98.8 99.5 99.8 96.5 98.6 99.3
Atlanta 99.4 99.6 99.8 98.8 99.6 99.8 97.3 99.0 99.5
Baltimore 99.0 99.6 99.8 98.5 99.3 99.7 95.8 98.0 99.2
Capital 99.0 99.6 99.8 99.0 99.5 99.8 96.7 98.6 99.3
Greater South Carolina 99.5 99.7 99.8 98.8 99.5 99.8 95.9 98.3 99.3
Greensboro 99.2 99.6 99.8 99.0 99.7 99.8 96.5 98.6 99.2
Mid-Carolinas 99.5 99.8 99.9 98.8 99.5 99.8 96.7 98.7 99.6
Northern Virginia 99.6 99.9 99.9 98.9 99.6 99.8 96.1 98.7 99.4
Richmond 99.3 99.7 99.9 99.0 99.5 99.8 95.8 97.9 98.8
Eastern Area 99.1 99.6 99.7 98.5 99.5 99.7 95.8 98.3 99.2
Appalachian 99.2 99.7 99.7 98.3 99.3 99.8 95.3 97.7 99.1
Central Pennsylvania 99.0 99.5 99.7 98.2 99.3 99.7 95.8 98.4 99.4
Cincinnati 99.0 99.5 99.7 98.3 99.4 99.7 95.4 98.2 99.1
Kentuckiana 98.9 99.5 99.7 98.1 99.3 99.6 95.3 98.2 99.3
Northern Ohio 98.8 99.5 99.8 98.4 99.5 99.8 95.4 98.2 99.2
Philadelphia Metro 98.8 99.4 99.8 98.6 99.5 99.7 95.9 98.0 99.1
South Jersey 99.1 99.6 99.7 98.9 99.7 99.9 96.4 98.6 99.5
Tennessee 99.3 99.7 99.8 98.4 99.5 99.8 96.3 98.4 99.1
Western New York 99.1 99.6 99.9 99.1 99.7 99.8 95.9 98.2 99.1
Western Pennsylvania 99.2 99.7 99.8 98.5 99.5 99.8 96.4 98.7 99.4
Great Lakes Area 99.0 99.5 99.7 98.6 99.4 99.7 95.6 98.4 99.3
Central Illinois 98.9 99.5 99.7 98.6 99.4 99.8 95.3 98.5 99.2
Chicago 98.0 99.0 99.4 98.3 99.1 99.6 96.4 98.7 99.4
Detroit 99.1 99.6 99.7 98.8 99.3 99.8 96.2 98.6 99.4
Gateway 98.8 99.4 99.7 98.0 99.1 99.5 95.2 98.0 99.3
Greater Indiana 99.3 99.6 99.9 98.4 99.5 99.8 95.8 98.5 99.5
Greater Michigan 99.3 99.6 99.8 98.8 99.6 99.9 95.2 98.0 99.1
Lakeland 98.8 99.3 99.5 98.7 99.5 99.8 95.6 98.5 99.4
Northeast Area 98.9 99.5 99.7 98.1 99.2 99.6 95.0 97.9 99.0
Albany 99.1 99.7 99.9 97.3 99.3 99.8 93.4 97.4 98.7
Caribbean 99.3 99.7 99.9 99.2 99.5 99.8 90.0 95.2 97.8
Connecticut Valley 99.1 99.6 99.8 98.0 99.3 99.7 95.2 98.2 99.2
Greater Boston 98.6 99.3 99.6 98.2 99.1 99.5 94.7 98.0 98.9
Long Island 98.9 99.4 99.7 98.5 99.4 99.7 95.6 98.1 99.1
New York 99.0 99.6 99.7 98.3 99.4 99.6 95.1 97.7 98.7
Northern New England 99.3 99.4 99.6 98.6 99.2 99.5 95.2 97.9 99.0
Northern New Jersey 98.7 99.4 99.6 98.2 99.2 99.6 96.2 98.4 99.3
Triboro 98.9 99.3 99.7 98.5 99.3 99.6 96.2 98.6 99.3
Westchester 98.3 99.2 99.5 96.8 99.0 99.4 93.4 97.0 98.6
Pacific Area 98.9 99.5 99.7 98.7 99.4 99.6 94.6 97.3 98.6
Bay-Valley 98.8 99.4 99.7 98.6 99.4 99.7 94.1 96.9 98.3
Honolulu 99.5 99.7 99.8 N/A N/A N/A 91.7 96.7 98.3
Los Angeles 98.0 99.1 99.4 98.4 99.2 99.5 94.9 97.7 98.9
Sacramento 98.9 99.6 99.7 98.6 99.4 99.6 96.1 98.3 99.1
San Diego 99.1 99.5 99.7 99.0 99.5 99.7 94.7 97.2 98.4
San Francisco 99.0 99.6 99.8 98.7 99.5 99.7 94.9 97.6 98.7
Santa Ana 98.8 99.5 99.8 99.0 99.6 99.7 93.7 96.4 98.0
Sierra Coastal 99.0 99.5 99.7 98.6 99.3 99.6 94.9 97.6 98.8
Southern Area 98.9 99.5 99.7 98.5 99.4 99.7 94.8 98.0 99.1
Alabama 99.1 99.4 99.6 98.4 99.3 99.6 96.2 98.4 99.2
Arkansas 99.0 99.6 99.8 97.7 99.6 99.8 96.0 98.5 99.2
Dallas 97.9 99.2 99.7 98.5 99.3 99.6 93.8 97.6 99.0
Fort Worth 98.6 99.4 99.7 98.4 99.3 99.7 94.7 98.0 99.2
Gulf Atlantic 98.9 99.5 99.8 97.6 99.3 99.7 96.1 98.5 99.3
Houston 99.0 99.5 99.8 99.0 99.6 99.8 94.1 97.9 99.1
Louisiana 99.3 99.7 99.8 98.8 99.5 99.8 96.4 98.5 99.3
Mississippi 98.9 99.5 99.7 98.6 99.3 99.7 96.1 98.6 99.4
Oklahoma 99.1 99.8 99.9 98.3 99.4 99.8 96.1 98.4 99.3
Rio Grande 99.1 99.7 99.9 98.5 99.3 99.7 94.1 97.5 98.8
South Florida 99.0 99.3 99.5 98.7 99.4 99.6 94.3 97.8 98.9
Suncoast 99.0 99.5 99.7 98.7 99.6 99.8 94.8 98.1 99.3
Western Area 99.0 99.5 99.7 98.8 99.5 99.7 94.7 97.8 99.0
Alaska 99.3 99.8 100.0 98.3 99.4 99.7 93.2 97.1 98.5
Arizona 98.9 99.5 99.7 99.4 99.7 99.8 95.7 98.1 99.1
Central Plains 99.1 99.5 99.8 98.9 99.5 99.7 95.6 98.5 99.3
Colorado/Wyoming 99.2 99.5 99.8 99.0 99.4 99.7 94.7 97.7 99.0
Dakotas 98.8 99.4 99.7 98.3 99.4 99.8 92.7 97.3 98.8
Hawkeye 99.2 99.5 99.8 98.9 99.6 99.8 94.5 97.8 99.2
Mid-America 98.9 99.4 99.7 98.3 99.3 99.7 94.4 98.0 99.4
Nevada-Sierra 99.1 99.5 99.6 98.6 99.3 99.6 95.2 97.4 98.7
Northland 98.8 99.4 99.6 98.9 99.4 99.7 95.8 98.5 99.4
Portland 99.3 99.7 99.9 98.8 99.4 99.8 94.0 97.3 98.5
Salt Lake City 99.2 99.6 99.8 99.2 99.5 99.5 92.9 96.6 98.6
Seattle 98.7 99.4 99.6 98.7 99.5 99.7 94.5 97.5 98.9
Nation FY2014 Q1 99.0 99.5 99.7 98.5 99.4 99.7 95.2 98.0 99.1

Nation FY2013 Q1 (SPLY) 99.2 99.6 99.8 99.0 99.6 99.8 98.3 99.3 99.7

Nation FY2009 Annual 99.2 99.6 99.8 98.5 99.4 99.7 97.5 99.1 99.6
Nation FY2010 Annual 99.2 99.6 99.8 98.5 99.4 99.7 97.9 99.2 99.6
Nation FY2011 Annual 99.2 99.6 99.8 98.4 99.4 99.7 97.7 99.1 99.6
Nation FY2012 Annual 99.2 99.6 99.8 98.8 99.5 99.7 98.0 99.2 99.7
Nation FY2013 Annual 99.1 99.6 99.8 98.7 99.5 99.7 97.8 99.1 99.6