United States Postal Service®

Quarterly Performance for Special Services
Mailpieces Delivered Between 10/01/2013 and 12/31/2013

Quarter I
FY2014

Overview

In FY14 Quarter 1, service performance was measured for the following Special Services: Delivery Services (which is a composite of USPS Tracking™, Signature Confirmation™, Certified Mail™, Electronic Return Receipt, Registered Mail™, and Collect on Delivery), Post Office™ Box Service, Address Correction Service, Insurance Claims, Money Order Inquiry, and Address List Services. Customers' service expectations vary based on the Special Service; therefore no single service performance methodology is used for all products.

For Delivery Services, the elapsed time from barcode scan at delivery to the time the delivery information is available to customers is compared against the service standard.

Post Office™ Box Service is measured by comparing the availability of mail delivered to a P.O. Box™ section to the posted "uptime", the time of day when customers can expect to collect the mail from their P.O. Box™.

For ConfirmŪ, the elapsed time from a mail piece scan on mail processing equipment to when the data are available to customers is compared against the service standard.

For automated Address Correction, the elapsed time from when data are transmitted to ACS to when data are forwarded to participants is compared against the service standard.

For Insurance Claims, the time in days from the date when all information is available for claims processing resolution to the date USPSŪ transmits a resolution to the customer is compared against the service standard.

For Money Order Inquiries, the time in days from the date when the customer purchases the inquiry service to the date a customer response is sent is compared against the service standard.

For Address List Services, the time in days from the date when customers request an address list service to the transmission of the corrected address information to the customer is compared against the service standard.

Service performance for Delivery Services and Post Office™ Box Service is reported quarterly by postal district. ConfirmŪ, automated Address Correction, Insurance Claims, Money Order Inquiries, and Address List Services each use a national, or centralized, system; thus, service performance is reported at a national level.

As of FY13 Quarter 2, ConfirmŪ was retired and is no longer measured.

Performance Highlights

For Special Services measured only at the national level, service performance in FY14 Quarter 1 was 97.6 percent on time for Money Order Inquiries, 0.0 percent on time for Address List Services, 92.9 percent on time for Insurance Claims Processing, and Address Correction was 100.0 percent on time.

For Delivery Information Services, 97.3 percent of the information was delivered on time in FY14 Quarter 1, an increase of 0.5 from the same period last year. Greensboro had the highest score at 98.8 percent on time. There were 14 districts at or above 98.0 percent on time in FY14 Quarter 1. National Post Office Box service decreased when compared to the same period last year, at 85.9. Arkansas ranked highest among all Performance Clusters with a score of 98.1 percent on time.

 

District Delivery Information Special Services Combined Score Post Office™ Box Service
Percent On Time Percent On Time
Capital Metro Area 97.9 82.5
Atlanta 97.5 76.9
Baltimore 98.0 86.2
Capital 97.4 76.8
Greater South Carolina 97.8 75.1
Greensboro 98.8 92.5
Mid-Carolinas 97.6 83.4
Northern Virginia 98.8 83.8
Richmond 97.7 81.0
Eastern Area 97.2 85.2
Appalachian 97.8 91.9
Central Pennsylvania 96.6 72.8
Cincinnati 97.2 88.5
Kentuckiana 97.3 88.7
Northern Ohio 97.4 76.8
Philadelphia Metro 96.6 88.8
South Jersey 97.8 85.0
Tennessee 96.4 88.6
Western New York 98.2 89.8
Western Pennsylvania 97.7 83.8
Great Lakes Area 97.4 91.7
Central Illinois 97.4 90.2
Chicago 94.7 91.5
Detroit 96.7 91.7
Gateway 98.0 86.6
Greater Indiana 97.7 94.3
Greater Michigan 98.5 95.6
Lakeland 97.6 93.4
Northeast Area 97.5 80.8
Albany 95.2 72.2
Caribbean 97.1 85.9
Connecticut Valley 98.1 82.1
Greater Boston 97.8 84.0
Long Island 98.2 80.4
New York 97.3 70.5
Northern New England 96.7 86.6
Northern New Jersey 98.0 86.3
Triboro 97.6 82.4
Westchester 98.0 70.3
Pacific Area 97.1 81.9
Bay-Valley 97.2 77.6
Honolulu 94.8 85.6
Los Angeles 95.2 61.0
Sacramento 96.6 87.0
San Diego 97.8 89.3
San Francisco 97.3 76.5
Santa Ana 97.9 92.0
Sierra Coastal 98.0 79.5
Southern Area 96.6 84.8
Alabama 96.9 73.1
Arkansas 96.5 98.0
Dallas 96.3 82.8
Fort Worth 96.8 87.9
Gulf Atlantic 97.5 82.9
Houston 95.9 79.9
Louisiana 95.6 83.6
Mississippi 98.3 85.2
Oklahoma 97.8 88.4
Rio Grande 94.8 92.1
South Florida 96.1 66.1
Suncoast 98.0 78.6
Western Area 97.5 89.3
Alaska 97.2 88.2
Arizona 97.7 90.9
Central Plains 97.8 89.2
Colorado/Wyoming 97.2 86.7
Dakotas 97.5 87.4
Hawkeye 97.1 94.1
Mid-America 96.5 92.0
Nevada-Sierra 96.9 88.7
Northland 98.3 88.9
Portland 98.0 86.1
Salt Lake City 96.1 86.4
Seattle 98.2 88.1
Nation FY2014 Q1 97.3 85.9

Nation FY2013 Q1 (SPLY) 96.8 89.0

Nation FY2009 Annual 97.2 93.0
Nation FY2010 Annual 96.9 94.3
Nation FY2011 Annual 97.5 93.1
Nation FY2012 Annual 97.5 92.6
Nation FY2013 Annual 96.3 90.9

FY2014 Annual Target 90.0 90.0