United States Postal ServiceŽQuarterly Performance for Standard MailŽ |
Quarter I FY2014 |
Overview
For Standard MailŽ letters and non-Saturation flats, the service performance measurement system of the Postal ServiceŽ uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŽ barcode (IMb™) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMb™ in-process scans is used in conjunction with the external data to extrapolate results for the population of Standard MailŽ using Full Service Intelligent MailŽ. Data collected by the Postal ServiceŽ are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŽ Accuracy and Performance System (iMAPS).
The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal ServiceŽ and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Standard MailŽ delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŽ service standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM) application of the Full Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full Service Intelligent MailŽ and applies business rules for service measurement before sending data to iMAPS.
The service performance measure for DDU-entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time. Data from anonymous households reporting the receipt of these Saturation mailings are used to validate the accuracy of the carrier scans.
The service performance measure for Standard MailŽ parcels with USPS Tracking™ is planned to serve as a proxy for measuring service performance for Standard MailŽ parcels.
The following service performance results combine the results for letter and flats performance calculated through the iMAPS system with the proxy data to represent service performance for all Standard MailŽ.
Limitations
Data for FY14 Quarter 1 were limited to mailers passing service performance business rules.
Due to limited automated processing for Standard MailŽ flats, the service performance results are not representative of all Standard MailŽ flats performance. While Destination Delivery Unit (DDU) entered Saturation flats have been included this quarter, significant gaps in the coverage of End-to-End High Density and Saturation flats, as well as the non-Saturation DDU-entry mail still remain and are thus excluded from the measurement.
In Quarter 1, results for Standard MailŽ parcels, which represent less than 0.1 percent of all Standard MailŽ, are not included in the overall Standard MailŽ results.
The delivery factor for Standard MailŽ letters was created using Standard MailŽ letters with Intelligent MailŽ barcodes received by external reporters. Data for the delivery factor of Standard MailŽ flats were based on a combination of Standard MailŽ flats and Bound Printed Matter Flats with Intelligent MailŽ barcodes as well as EXFC test flats received by external reporters. The EXFC and Bound Printed Matter Flats data were used to supplement the limited Standard MailŽ flats data available during this period.
Performance Highlights
National Destination Entry mail achieved performance of 86.3 percent on time in Quarter 1, with 99.0 percent delivered within the service standard plus three days. The Greensboro and Greater South Carolina Performance Clusters led the nation in Destination Entry performance, both with 95.2 percent on time, with 15 districts scoring at or above the performance target of 91.0.
End-to-End National performance was 61.5 percent on time with 91.3 percent delivered within the service standard plus three days. Alaska Performance Cluster had the highest End-To-End entry score with 82.0 percent on time.
| District | Destination Entry | End-to-End | ||||
|---|---|---|---|---|---|---|
| Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | |
| Capital Metro Area | 97.4 | 98.9 | 99.5 | 76.6 | 85.6 | 91.2 |
| Atlanta | 97.3 | 98.8 | 99.4 | 66.9 | 79.4 | 87.4 |
| Baltimore | 95.6 | 98.4 | 99.3 | 77.7 | 85.5 | 90.8 |
| Capital | 96.3 | 98.3 | 99.3 | 73.6 | 84.1 | 90.1 |
| Greater South Carolina | 99.1 | 99.6 | 99.8 | 85.2 | 91.3 | 95.1 |
| Greensboro | 98.8 | 99.5 | 99.7 | 84.1 | 90.9 | 95.0 |
| Mid-Carolinas | 98.5 | 99.5 | 99.7 | 82.7 | 90.7 | 95.1 |
| Northern Virginia | 97.8 | 99.1 | 99.6 | 77.7 | 86.3 | 91.6 |
| Richmond | 96.7 | 98.3 | 99.0 | 67.7 | 78.1 | 84.9 |
| Eastern Area | 95.6 | 98.2 | 99.2 | 77.1 | 86.5 | 92.1 |
| Appalachian | 98.4 | 99.3 | 99.6 | 72.4 | 83.8 | 90.7 |
| Central Pennsylvania | 94.6 | 97.7 | 98.9 | 63.2 | 75.9 | 84.9 |
| Cincinnati | 95.4 | 98.0 | 99.0 | 83.5 | 91.3 | 95.4 |
| Kentuckiana | 98.5 | 99.4 | 99.7 | 77.2 | 86.0 | 91.6 |
| Northern Ohio | 95.1 | 98.0 | 99.1 | 81.9 | 90.4 | 94.9 |
| Philadelphia Metro | 90.7 | 96.2 | 98.1 | 54.0 | 71.0 | 82.7 |
| South Jersey | 96.8 | 98.8 | 99.4 | 65.4 | 78.7 | 86.9 |
| Tennessee | 96.4 | 98.5 | 99.3 | 81.5 | 90.0 | 94.2 |
| Western New York | 97.5 | 99.1 | 99.6 | 81.3 | 89.0 | 94.0 |
| Western Pennsylvania | 96.2 | 98.7 | 99.5 | 88.4 | 94.1 | 97.1 |
| Great Lakes Area | 95.5 | 98.2 | 99.1 | 75.5 | 84.9 | 90.7 |
| Central Illinois | 94.4 | 97.6 | 98.9 | 71.2 | 81.3 | 87.8 |
| Chicago | 93.8 | 96.8 | 98.4 | 71.6 | 81.8 | 88.2 |
| Detroit | 93.3 | 97.7 | 99.0 | 83.5 | 90.7 | 94.8 |
| Gateway | 95.9 | 98.4 | 99.2 | 75.2 | 84.5 | 90.4 |
| Greater Indiana | 97.8 | 99.3 | 99.6 | 81.4 | 89.4 | 93.8 |
| Greater Michigan | 97.9 | 99.3 | 99.6 | 82.4 | 90.1 | 94.3 |
| Lakeland | 94.9 | 97.9 | 99.0 | 71.5 | 82.3 | 89.1 |
| Northeast Area | 92.2 | 96.3 | 98.1 | 67.0 | 78.8 | 86.5 |
| Albany | 86.6 | 94.3 | 97.2 | 65.8 | 77.9 | 86.3 |
| Caribbean | 97.2 | 98.4 | 99.0 | 85.6 | 90.0 | 93.2 |
| Connecticut Valley | 94.8 | 97.8 | 98.9 | 74.1 | 83.3 | 89.1 |
| Greater Boston | 87.0 | 93.7 | 96.9 | 68.8 | 80.5 | 88.0 |
| Long Island | 91.2 | 96.4 | 98.4 | 52.0 | 67.2 | 78.3 |
| New York | 93.9 | 97.4 | 98.7 | 60.4 | 76.3 | 85.9 |
| Northern New England | 94.8 | 98.1 | 99.1 | 69.1 | 80.1 | 87.3 |
| Northern New Jersey | 95.4 | 97.7 | 98.7 | 62.8 | 76.3 | 85.0 |
| Triboro | 90.0 | 94.2 | 96.4 | 73.6 | 84.4 | 90.4 |
| Westchester | 90.0 | 94.8 | 97.1 | 62.0 | 75.1 | 84.3 |
| Pacific Area | 96.3 | 98.4 | 99.2 | 72.4 | 82.7 | 89.4 |
| Bay-Valley | 95.0 | 97.9 | 99.0 | 69.7 | 82.1 | 89.2 |
| Honolulu | 93.2 | 94.5 | 95.7 | 59.5 | 73.8 | 84.0 |
| Los Angeles | 97.5 | 99.0 | 99.5 | 73.7 | 84.0 | 90.4 |
| Sacramento | 96.2 | 98.6 | 99.5 | 75.0 | 84.6 | 90.7 |
| San Diego | 97.4 | 99.1 | 99.6 | 76.3 | 84.9 | 90.5 |
| San Francisco | 96.7 | 98.7 | 99.4 | 69.0 | 80.0 | 87.6 |
| Santa Ana | 95.9 | 98.1 | 98.9 | 78.2 | 86.1 | 91.2 |
| Sierra Coastal | 97.4 | 99.1 | 99.6 | 76.8 | 85.3 | 90.5 |
| Southern Area | 94.0 | 97.5 | 98.8 | 77.6 | 87.1 | 92.5 |
| Alabama | 91.7 | 97.4 | 98.9 | 80.0 | 88.3 | 93.5 |
| Arkansas | 96.2 | 98.4 | 99.3 | 78.5 | 87.4 | 92.8 |
| Dallas | 92.5 | 96.8 | 98.5 | 77.1 | 87.9 | 93.2 |
| Fort Worth | 89.8 | 95.9 | 98.1 | 74.2 | 84.2 | 90.0 |
| Gulf Atlantic | 95.0 | 97.7 | 98.7 | 74.2 | 84.8 | 91.3 |
| Houston | 93.3 | 97.0 | 98.5 | 76.2 | 85.6 | 91.3 |
| Louisiana | 96.3 | 98.3 | 99.2 | 83.9 | 90.8 | 94.5 |
| Mississippi | 92.3 | 95.9 | 97.7 | 80.4 | 88.5 | 93.0 |
| Oklahoma | 96.9 | 98.9 | 99.5 | 76.2 | 85.8 | 91.6 |
| Rio Grande | 96.2 | 98.6 | 99.4 | 78.1 | 87.9 | 93.1 |
| South Florida | 92.1 | 96.4 | 98.2 | 77.4 | 86.6 | 91.9 |
| Suncoast | 95.0 | 98.0 | 99.1 | 74.6 | 85.6 | 92.0 |
| Western Area | 97.0 | 98.9 | 99.5 | 79.7 | 88.3 | 93.3 |
| Alaska | 93.1 | 96.2 | 97.5 | 88.2 | 92.8 | 95.4 |
| Arizona | 97.1 | 99.1 | 99.6 | 73.8 | 83.7 | 90.7 |
| Central Plains | 97.6 | 99.1 | 99.6 | 80.3 | 89.5 | 94.3 |
| Colorado/Wyoming | 97.5 | 99.2 | 99.7 | 81.9 | 89.6 | 93.9 |
| Dakotas | 97.6 | 99.1 | 99.5 | 78.8 | 87.6 | 92.8 |
| Hawkeye | 97.8 | 99.3 | 99.7 | 88.4 | 93.8 | 96.6 |
| Mid-America | 96.1 | 98.5 | 99.3 | 77.2 | 88.3 | 93.7 |
| Nevada-Sierra | 95.5 | 98.1 | 99.0 | 76.0 | 84.9 | 90.6 |
| Northland | 97.1 | 99.1 | 99.6 | 75.6 | 86.0 | 92.0 |
| Portland | 96.7 | 98.7 | 99.4 | 81.6 | 89.1 | 93.5 |
| Salt Lake City | 96.8 | 99.1 | 99.7 | 86.9 | 92.6 | 95.5 |
| Seattle | 96.2 | 98.5 | 99.3 | 80.9 | 88.5 | 93.0 |
| Nation FY2014 Q1 | 95.3 | 98.0 | 99.0 | 76.1 | 85.6 | 91.3 |
| Nation FY2013 Q1 (SPLY) | 93.8 | 97.3 | 98.7 | 72.9 | 83.2 | 89.6 |
| Nation FY2009 Annual | 93.4 | 96.4 | 98.0 | 78.1 | 85.1 | 90.0 |
| Nation FY2010 Annual | 92.3 | 96.0 | 97.8 | 68.8 | 75.8 | 80.7 |
| Nation FY2011 Annual | 86.5 | 93.2 | 96.2 | 53.9 | 67.1 | 77.1 |
| Nation FY2012 Annual | 92.2 | 96.0 | 97.7 | 70.0 | 79.7 | 86.3 |
| Nation FY2013 Annual | 96.3 | 98.4 | 99.2 | 77.2 | 86.3 | 91.7 |
