United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail® |
Quarter II FY2014 |
Overview
Since 1990, the Postal Service® has contracted with an outside entity to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is a rigorous external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.
Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking™ service. Actual transit time is then compared against First-Class Mail® service standards.
Performance Highlights
National Single-Piece First-Class Mail® results in FY14 Quarter 2 were 95.5 percent on time for Overnight, 93.7 percent on time for Two-Day, and 84.1 percent on time for Three-To-Five-Day, 6.7 points lower compared to the same period last year. Performance during the quarter was affected by numerous, severe winter storms, including Winter Storm Titan, which impacted 18 states across the middle and eastern US. Nationally, at least 99.1 percent of mail across all service standards was delivered within the service standard plus three days in FY14 Quarter 2.
In Quarter 2 at the district level, there were 11 districts that scored at or above the performance target of 96.80 percent on time for Overnight. Honolulu had the highest Overnight performance at 97.7 percent on time. For Two-Day service, 5 districts scored at or above the performance target of 96.50 percent on time, with Caribbean having the highest result at 98.2 percent on time. Western Pennsylvania had the highest Three-To-Five-Day performance at 88.4 percent on time.
| District | Overnight | Two-Day | Three-To-Five-Day |
|---|---|---|---|
| Percent On Time | Percent On Time | Percent On Time | |
| Capital Metro Area | 95.3 | 93.3 | 84.5 |
| Atlanta | 94.1 | 92.9 | 82.9 |
| Baltimore | 94.5 | 92.0 | 79.9 |
| Capital | 93.9 | 93.1 | 85.1 |
| Greater South Carolina | 96.5 | 92.5 | 87.0 |
| Greensboro | 95.0 | 94.0 | 83.8 |
| Mid-Carolinas | 96.5 | 93.5 | 85.6 |
| Northern Virginia | 95.9 | 94.6 | 87.6 |
| Richmond | 95.5 | 94.7 | 86.3 |
| Eastern Area | 95.7 | 92.9 | 86.9 |
| Appalachian | 95.8 | 91.4 | 87.3 |
| Central Pennsylvania | 95.3 | 91.7 | 85.8 |
| Kentuckiana | 95.9 | 93.1 | 87.6 |
| Northern Ohio | 95.6 | 95.3 | 87.3 |
| Ohio Valley | 95.5 | 93.1 | 86.2 |
| Philadelphia Metro | 91.4 | 89.8 | 83.6 |
| South Jersey | 95.5 | 93.2 | 87.1 |
| Tennessee | 97.2 | 93.8 | 87.9 |
| Western New York | 96.2 | 95.3 | 87.1 |
| Western Pennsylvania | 96.8 | 93.4 | 88.4 |
| Great Lakes Area | 94.5 | 92.2 | 80.3 |
| Central Illinois | 95.4 | 91.8 | 76.5 |
| Chicago | 89.7 | 92.9 | 76.0 |
| Detroit | 93.1 | 94.7 | 81.5 |
| Gateway | 94.4 | 88.5 | 83.6 |
| Greater Indiana | 93.7 | 91.9 | 84.5 |
| Greater Michigan | 95.6 | 93.3 | 83.2 |
| Lakeland | 95.4 | 91.7 | 78.7 |
| Northeast Area | 94.0 | 92.2 | 81.8 |
| Albany | 94.8 | 91.7 | 83.6 |
| Caribbean | 94.9 | 98.2 | 71.6 |
| Connecticut Valley | 94.0 | 91.1 | 82.2 |
| Greater Boston | 94.4 | 92.8 | 79.5 |
| Long Island | 93.9 | 93.3 | 81.6 |
| New York | 93.5 | 92.9 | 81.5 |
| Northern New England | 96.2 | 93.5 | 80.6 |
| Northern New Jersey | 93.1 | 90.6 | 84.6 |
| Triboro | 91.2 | 93.1 | 82.2 |
| Westchester | 92.0 | 90.2 | 83.6 |
| Pacific Area | 96.6 | 96.2 | 85.1 |
| Bay-Valley | 96.7 | 96.4 | 85.0 |
| Honolulu | 97.7 | N/A | 75.2 |
| Los Angeles | 94.7 | 95.8 | 84.5 |
| Sacramento | 97.0 | 96.4 | 86.1 |
| San Diego | 97.2 | 95.7 | 85.7 |
| San Francisco | 96.5 | 95.9 | 86.3 |
| Santa Ana | 96.0 | 97.0 | 84.5 |
| Sierra Coastal | 97.0 | 95.5 | 86.1 |
| Southern Area | 95.7 | 95.2 | 83.9 |
| Alabama | 94.5 | 91.3 | 84.3 |
| Arkansas | 96.4 | 93.5 | 86.8 |
| Dallas | 95.4 | 96.3 | 86.2 |
| Fort Worth | 95.5 | 97.0 | 86.7 |
| Gulf Atlantic | 96.2 | 92.6 | 84.5 |
| Houston | 95.3 | 96.2 | 80.3 |
| Louisiana | 95.2 | 95.2 | 86.7 |
| Mississippi | 94.7 | 93.3 | 86.5 |
| Oklahoma | 96.8 | 95.6 | 87.2 |
| Rio Grande | 96.3 | 95.5 | 83.8 |
| South Florida | 95.8 | 95.0 | 79.4 |
| Suncoast | 96.0 | 96.1 | 81.7 |
| Western Area | 95.9 | 95.2 | 84.8 |
| Alaska | 96.8 | 95.8 | 83.7 |
| Arizona | 96.6 | 97.9 | 86.9 |
| Central Plains | 96.6 | 96.2 | 84.8 |
| Colorado/Wyoming | 94.3 | 96.5 | 82.9 |
| Dakotas | 96.7 | 95.4 | 81.2 |
| Hawkeye | 97.4 | 92.5 | 87.0 |
| Mid-America | 94.5 | 92.1 | 81.4 |
| Nevada-Sierra | 96.8 | 95.3 | 85.1 |
| Northland | 94.4 | 95.3 | 86.1 |
| Portland | 96.4 | 95.9 | 84.7 |
| Salt Lake City | 97.2 | 95.8 | 83.9 |
| Seattle | 96.0 | 96.0 | 84.8 |
| Nation FY2014 Q2 | 95.5 | 93.7 | 84.1 |
| Nation FY2013 Q2 (SPLY) | 96.1 | 95.0 | 90.8 |
| Nation FY2009 Annual | 96.1 | 93.5 | 90.8 |
| Nation FY2010 Annual | 96.3 | 93.6 | 91.6 |
| Nation FY2011 Annual | 96.2 | 93.4 | 91.2 |
| Nation FY2012 Annual | 96.5 | 94.8 | 92.3 |
| Nation FY2013 Annual | 96.1 | 95.3 | 91.6 |
| Nation FY2014 Q1 | 95.5 | 94.2 | 85.1 |
| FY2014 Annual Target | 96.80 | 96.50 | 95.25 |
