Overview
For Standard MailŽ letters and non-Saturation flats, the
service performance measurement system of the Postal ServiceŽ uses documented
arrival time at a designated postal facility to start the measurement clock,
and an Intelligent MailŽ barcode (IMb™) scan by an external, third-party
reporter to stop-the-clock. Mail piece tracking from IMb™ in-process scans is
used in conjunction with the external data to extrapolate results for the
population of Standard MailŽ using Full Service Intelligent MailŽ. Data
collected by the Postal ServiceŽ are provided to an independent, external
contractor to calculate service measurement and compile the necessary reports.
The system used for this reporting is called the Intelligent MailŽ Accuracy and
Performance System (iMAPS).
The external contractor determines service performance based
on the elapsed time between the start-the-clock event recorded by the Postal
ServiceŽ and the stop-the-clock event recorded by anonymous households and
small businesses that report delivery information directly to the contractor.
The service measure consists of two parts: (1) how long mail pieces take to get
through processing, and (2) how long mail takes from the last processing scan
to delivery. The second portion is used as a delivery factor differential to
determine the percent of all Standard MailŽ delivered on the last processing
date versus the percent delivered after the last processing date. Service
performance is measured by comparing the transit time to USPSŽ service
standards to determine the percent of mail delivered on time.
Data for FY14 Quarter 2 were limited to mailers passing
service performance business rules.
Performance Highlights
National Destination Entry mail achieved performance of 88.5
percent on time in Q2, 0.7 percents lower compared to the same period last
year, and 99.2 percent delivered within the service standard plus three days.
The Appalachian and Los Angeles Performance Clusters led the nation in
Destination Entry performance, both with 94.8 percent on time. 25 districts for
Destination Entry achieved an on time performance at or above the performance
target of 91.0.
End-to-End National performance was 59.0 percent on time, a
decrease of 0.7 points from the same period of last year. In Q2, 88.9 percent
of standard mails were delivered within the service standard plus three days.
The Seattle Performance Cluster had the highest End-To-End entry score with
77.5 percent on time.
District | Destination Entry | End-to-End |
---|---|---|
Percent On Time | Percent On Time | |
Capital Metro Area | 89.0 | 55.9 |
Atlanta | 86.3 | 41.5 |
Baltimore | 79.1 | 52.4 |
Capital | 87.5 | 42.4 |
Greater South Carolina | 94.3 | 68.8 |
Greensboro | 92.9 | 64.6 |
Mid-Carolinas | 93.3 | 67.4 |
Northern Virginia | 94.3 | 57.7 |
Richmond | 89.2 | 43.9 |
Eastern Area | 88.6 | 59.3 |
Appalachian | 94.8 | 51.3 |
Central Pennsylvania | 86.8 | 44.4 |
Kentuckiana | 94.0 | 62.1 |
Northern Ohio | 90.0 | 66.4 |
Ohio Valley | 90.8 | 68.6 |
Philadelphia Metro | 74.5 | 35.3 |
South Jersey | 90.5 | 43.7 |
Tennessee | 86.7 | 62.5 |
Western New York | 94.1 | 58.1 |
Western Pennsylvania | 89.6 | 70.7 |
Great Lakes Area | 85.6 | 55.2 |
Central Illinois | 84.6 | 54.0 |
Chicago | 81.9 | 53.9 |
Detroit | 81.3 | 65.4 |
Gateway | 85.4 | 49.6 |
Greater Indiana | 87.7 | 59.3 |
Greater Michigan | 90.9 | 62.3 |
Lakeland | 81.4 | 52.2 |
Northeast Area | 86.1 | 47.4 |
Albany | 85.6 | 46.3 |
Caribbean | 93.3 | 76.5 |
Connecticut Valley | 86.5 | 56.7 |
Greater Boston | 82.1 | 54.5 |
Long Island | 82.0 | 39.4 |
New York | 78.3 | 34.6 |
Northern New England | 88.5 | 50.0 |
Northern New Jersey | 89.8 | 37.8 |
Triboro | 85.5 | 45.9 |
Westchester | 85.8 | 36.7 |
Pacific Area | 92.8 | 60.8 |
Bay-Valley | 90.6 | 64.5 |
Honolulu | 91.6 | 49.8 |
Los Angeles | 94.8 | 66.0 |
Sacramento | 92.7 | 66.2 |
San Diego | 93.0 | 60.7 |
San Francisco | 94.6 | 49.9 |
Santa Ana | 92.0 | 67.7 |
Sierra Coastal | 94.1 | 68.3 |
Southern Area | 86.9 | 61.2 |
Alabama | 84.4 | 51.3 |
Arkansas | 89.9 | 67.7 |
Dallas | 87.8 | 60.3 |
Fort Worth | 79.0 | 56.0 |
Gulf Atlantic | 90.2 | 61.8 |
Houston | 82.7 | 60.6 |
Louisiana | 89.1 | 68.2 |
Mississippi | 85.1 | 67.4 |
Oklahoma | 92.5 | 63.5 |
Rio Grande | 86.3 | 59.0 |
South Florida | 83.8 | 61.8 |
Suncoast | 90.9 | 59.3 |
Western Area | 92.3 | 65.4 |
Alaska | 90.2 | 77.0 |
Arizona | 91.0 | 60.7 |
Central Plains | 92.1 | 60.5 |
Colorado/Wyoming | 92.8 | 68.9 |
Dakotas | 94.0 | 65.1 |
Hawkeye | 93.6 | 75.9 |
Mid-America | 84.1 | 58.5 |
Nevada-Sierra | 93.9 | 70.7 |
Northland | 89.2 | 57.0 |
Portland | 93.1 | 69.0 |
Salt Lake City | 92.8 | 68.8 |
Seattle | 94.3 | 77.5 |
Nation FY2014 Q2 | 88.5 | 59.0 |