Starting in FY12 Quarter 1, service performance for
Periodicals is measured via the Intelligent Mail® Accuracy and Performance
System (iMAPS) using the documented arrival time at a designated postal
facility to start the measurement clock, and an Intelligent Mail® barcode
(IMb™) scan by an external, third-party reporter to stop-the-clock. Mail piece
tracking from IMb™ in-process scans is used in conjunction with the external
data to extrapolate results to the entire volume of Periodicals with Full-Service
Intelligent Mail®. Data collected by the Postal Service™ are provided to an
independent, external contractor to calculate service measurement and compile
the necessary reports.
The external contractor determines service performance based
on the elapsed time between the start-the-clock event recorded by the Postal
Service™ and the stop-the-clock event recorded by anonymous households and
small businesses that report delivery information directly to the contractor.
The service measure consists of two parts:
(1) how long mail pieces take to get through processing, and (2) how
long mail takes from the last processing scan to delivery. The second portion
is used as a delivery factor differential to determine the percent of all
Periodicals delivered on the last processing date versus the percent delivered
after the last processing date. Service
performance is measured by comparing the transit time to USPS® service
standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM) application of the
Full-Service Seamless Acceptance and Service Performance system (SASP) served
as the data source for iMAPS. SPM captures data from all Full-Service
Intelligent Mail® and applies business rules for service measurement before
sending data to iMAPS.
National Periodicals service performance was 83.4 percent on
time, an increase of 0.8 points compared to the same
period last year. Capital Metro led the nation with 86.2 percent on time
in FY14 Q3.
| Area | Percent On Time |
|---|---|
| Capital Metro | 86.2 |
| Eastern | 83.1 |
| Great Lakes | 78.5 |
| Northeast | 82.4 |
| Pacific | 82.3 |
| Southern | 86.0 |
| Western | 86.1 |
| Nation FY2014 Q3 | 83.4 |
| Nation FY2009 Annual | 73.7 |
| Nation FY2010 Annual | 76.7 |
| Nation FY2011 Annual | 75.5 |
| Nation FY2012 Annual | 68.7 |
| Nation FY2013 Annual | 82.0 |
| Nation FY2014 Q1 | 77.8 |
| Nation FY2014 Q2 | 79.2 |
