Overview
Package Services includes Media MailŪ/Library Mail, Bound
Printed Matter Flats, and Bound Printed Matter Parcels. Package Services
includes both single-piece and presort volumes, with approximately 85 percent
of the total represented by presort.
Service performance for Media MailŪ/Library Mail and Bound
Printed Matter Parcels is measured using an internal USPSŪ system, the Product
Tracking System (PTS). This system
measures transit time from the time of mailing until the time of delivery to
the intended recipient, on parcels for which a customer requested USPS Tracking™
service. The first en route scan serves as the proxy for the time of mailing
for commercial and PC postage parcels that were not mailed over the counter.
Transit time is compared to USPSŪ service standards to develop the measure of
on-time service performance. The system measures service to and from virtually
all 3-Digit ZIP Code™ areas for which Package Services volume originates or
destinates.
Service performance for Bound Printed Matter Flats is
measured using documented arrival time at a designated postal facility to start
the measurement clock, and an Intelligent MailŪ barcode (IMb™) scan by an
external, third-party reporter to stop-the-clock. Mail piece tracking from IMb™
in-process scans is used in conjunction with the external data to extrapolate
results to this entire volume of Full-Service Intelligent MailŪ Bound Printed
Matter Flats mail. Data collected by the Postal Service™ are provided to an
independent, external contractor to calculate service measurement and compile
the necessary reports. The system used for this reporting is called the Intelligent
MailŪ Accuracy and Performance System (iMAPS).
The external contractor determines service performance based
on the elapsed time between the start-the-clock event recorded by the Postal
Service™ and the stop-the-clock event recorded by anonymous households and small
businesses that report delivery information directly to the contractor. The
service measure consists of two parts: (1) how long mail pieces take to get
through processing, and (2) how long mail takes from the last processing scan
to delivery. The second portion is used as a delivery factor differential to
determine the percent of all Bound Printed Matter Flats mail that is delivered
on the last processing date versus the percent delivered after the last
processing date. Service performance is measured by comparing the transit time
to USPSŪ service standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM) application of the
Full-Service Seamless Acceptance and Service Performance system (SASP) serves
as the data source for iMAPS. SPM captures data from all Full-Service
Intelligent MailŪ and applies business rules for service measurement before
sending data to iMAPS.
On January 27, 2013, Single-Piece Parcel PostŪ became a competitive
product. Therefore, Single-Piece Parcel PostŪ is no longer included in
measurement as of FY13 Quarter 3.
Limitations
Data for the delivery factor of Bound Printed Matter Flats
were comprised of Bound Printed Matter Flats and Standard MailŪ flats with
Intelligent MailŪ barcodes received by external reporters. Standard MailŪ flats
were used to supplement the very limited Bound Printed Matter Flats data
available during this period. Because even the combination of those two types
of mail still resulted in too little volume, EXFC flats were also used to
supplement the data for calculating the delivery factor. As a result of the use
of this proxy data, which may differ significantly from the actual product, the
delivery factor may not be representative of the gap between estimated delivery
based on the final automated processing and actual delivery for Bound Printed
Matter Flats to every district.
In FY14 Quarter 4, the service performance results for
Package Services through PTS included the data available for retail parcels
mailed end-to-end from over the counter and with USPS Tracking™ and End-To-End
commercial and PC postage parcels with USPS Tracking™. The first en route scan
was used as the start-the-clock for the performance measurement of End-To-End
parcels that were not mailed over the counter, with no adjustments for any
transit time between acceptance and the first en route scan. USPSŪ is in the
process of developing an approach to account for the period from when the
Postal Service™ receives the mail until the first en route scan of the mail.
Results for Destination Entry Bound Printed Matter parcels were also included
in the measurement. However the results may not be representative of all
parcels because of the heavy volume of DDU-entry parcels in measurement
compared with the overall population.
Due to the limitations of the current systems, the overall
Package Services results are presented without any weighting. That is, no
attempt was made to use the measured pieces to represent the entire Package
Services population. These results represent the service performance for all
measured Package Services pieces during the quarter.
Performance Highlights
National Package Services performance was 84.9 percent on
time, 3.1 points lower than the same period last
year. In FY14 Q4, 98.7 percent of Package services mail pieces were
delivered within the service standard plus three days.
Los Angeles led all districts
with 92.7 percent on time, followed by Portland
with 91.6 percent. The Capital Metro and Pacific Areas achieved the highest
performance of the seven areas with an on time score of 88.1 percent.
| District |
Percent Within +1-Day |
Percent Within +2-Days |
Percent Within +3-Days |
| Capital Metro Area |
95.4 |
98.0 |
99.0 |
| Atlanta |
96.9 |
98.6 |
99.3 |
| Baltimore |
93.6 |
96.9 |
98.6 |
| Capital |
89.1 |
95.6 |
97.9 |
| Greater South Carolina |
96.7 |
98.7 |
99.3 |
| Greensboro |
96.0 |
98.3 |
99.1 |
| Mid-Carolinas |
96.0 |
98.2 |
99.0 |
| Northern Virginia |
94.4 |
98.2 |
99.2 |
| Richmond |
96.0 |
98.2 |
98.9 |
| Eastern Area |
95.4 |
98.1 |
99.0 |
| Appalachian |
96.0 |
98.1 |
99.0 |
| Central Pennsylvania |
94.9 |
97.7 |
98.8 |
| Kentuckiana |
96.0 |
98.5 |
99.2 |
| Northern Ohio |
94.7 |
98.5 |
99.3 |
| Ohio Valley |
96.8 |
98.3 |
99.0 |
| Philadelphia Metro |
95.6 |
98.1 |
99.0 |
| South Jersey |
93.7 |
97.5 |
98.7 |
| Tennessee |
95.4 |
97.8 |
98.9 |
| Western New York |
95.4 |
97.9 |
98.7 |
| Western Pennsylvania |
96.0 |
98.6 |
99.3 |
| Great Lakes Area |
92.7 |
97.2 |
98.7 |
| Central Illinois |
90.6 |
95.7 |
97.7 |
| Chicago |
92.4 |
97.1 |
98.8 |
| Detroit |
91.3 |
96.3 |
98.1 |
| Gateway |
95.4 |
97.9 |
98.8 |
| Greater Indiana |
93.4 |
97.7 |
98.9 |
| Greater Michigan |
92.8 |
97.2 |
98.7 |
| Lakeland |
91.6 |
96.7 |
98.8 |
| Northeast Area |
92.4 |
96.2 |
97.7 |
| Albany |
95.4 |
97.9 |
98.9 |
| Caribbean |
86.6 |
90.0 |
92.5 |
| Connecticut Valley |
92.7 |
96.8 |
98.3 |
| Greater Boston |
93.8 |
97.0 |
98.3 |
| Long Island |
92.4 |
96.3 |
98.1 |
| New York |
90.2 |
95.4 |
97.6 |
| Northern New England |
92.6 |
96.3 |
97.7 |
| Northern New Jersey |
93.9 |
97.2 |
98.4 |
| Triboro |
92.2 |
96.0 |
97.7 |
| Westchester |
90.7 |
95.0 |
96.9 |
| Pacific Area |
95.3 |
97.7 |
98.7 |
| Bay-Valley |
92.6 |
96.5 |
98.1 |
| Honolulu |
66.7 |
72.4 |
76.2 |
| Los Angeles |
96.8 |
98.2 |
98.9 |
| Sacramento |
93.7 |
96.7 |
98.2 |
| San Diego |
95.9 |
98.3 |
99.1 |
| San Francisco |
92.2 |
96.2 |
98.0 |
| Santa Ana |
96.7 |
98.6 |
99.2 |
| Sierra Coastal |
96.9 |
98.7 |
99.2 |
| Southern Area |
93.8 |
97.3 |
98.7 |
| Alabama |
95.9 |
98.4 |
99.3 |
| Arkansas |
91.9 |
95.6 |
98.3 |
| Dallas |
93.3 |
97.2 |
98.5 |
| Fort Worth |
93.6 |
97.5 |
98.9 |
| Gulf Atlantic |
92.5 |
97.5 |
98.9 |
| Houston |
91.7 |
96.1 |
97.9 |
| Louisiana |
95.2 |
98.0 |
99.0 |
| Mississippi |
94.9 |
97.3 |
98.5 |
| Oklahoma |
95.4 |
98.1 |
99.0 |
| Rio Grande |
95.6 |
97.9 |
98.9 |
| South Florida |
92.2 |
96.4 |
98.0 |
| Suncoast |
94.0 |
97.6 |
98.8 |
| Western Area |
95.1 |
98.0 |
98.9 |
| Alaska |
87.9 |
91.7 |
94.1 |
| Arizona |
95.7 |
98.5 |
99.1 |
| Central Plains |
95.1 |
97.9 |
98.8 |
| Colorado/Wyoming |
96.2 |
98.1 |
98.9 |
| Dakotas |
94.0 |
98.2 |
99.1 |
| Hawkeye |
93.0 |
97.8 |
98.9 |
| Mid-America |
93.6 |
97.2 |
98.7 |
| Nevada-Sierra |
94.5 |
97.6 |
98.7 |
| Northland |
93.5 |
97.5 |
98.7 |
| Portland |
97.0 |
98.6 |
99.2 |
| Salt Lake City |
94.1 |
97.2 |
98.5 |
| Seattle |
96.4 |
98.4 |
99.1 |
| Nation FY2014 Q4 |
94.4 |
97.5 |
98.7 |
| Nation FY2013 Q4 (SPLY) |
95.5 |
98.0 |
98.9 |
| Nation FY2009 Annual |
84.6 |
90.9 |
94.6 |
| Nation FY2010 Annual |
89.7 |
94.2 |
96.5 |
| Nation FY2011 Annual |
87.3 |
92.7 |
95.6 |
| Nation FY2012 Annual |
93.7 |
96.4 |
97.8 |
| Nation FY2013 Annual |
94.7 |
97.3 |
98.5 |
| Nation FY2014 Annual |
94.2 |
97.3 |
98.5 |
| Nation FY2014 Q1 |
93.4 |
97.0 |
98.5 |
| Nation FY2014 Q2 |
94.3 |
97.1 |
98.3 |
| Nation FY2014 Q3 |
96.5 |
98.3 |
99.0 |
