Overview
Starting in FY12 Quarter 1, service performance
for
Periodicals is measured via the Intelligent Mail® Accuracy and
Performance
System (iMAPS) using the documented arrival time at a designated postal
facility to start the measurement clock, and an Intelligent Mail®
barcode
(IMb™) scan by an external, third-party reporter to stop-the-clock.
Mail piece
tracking from IMb™ in-process scans is used in conjunction with the
external
data to extrapolate results to the entire volume of Periodicals with
Full-Service
Intelligent Mail®. Data collected by the Postal Service™ are provided
to an
independent, external contractor to calculate service measurement and
compile
the necessary reports.
The external contractor determines service
performance based
on the elapsed time between the start-the-clock event recorded by the
Postal
Service™ and the stop-the-clock event recorded by anonymous households
and
small businesses that report delivery information directly to the
contractor.
The service measure consists of two parts:
(1) how long mail pieces take to get through processing, and (2)
how
long mail takes from the last processing scan to delivery. The second
portion
is used as a delivery factor differential to determine the percent of
all
Periodicals delivered on the last processing date versus the percent
delivered
after the last processing date. Service
performance is measured by comparing the transit time to USPS® service
standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM)
application of the
Full-Service Seamless Acceptance and Service Performance system (SASP)
served
as the data source for iMAPS. SPM captures data from all Full-Service
Intelligent Mail® and applies business rules for service measurement
before sending
data to iMAPS.
Limitations
Data for the delivery factor were based on a
combination of
Periodicals with Intelligent Mail® barcodes and EXFC flat-shaped test
pieces
received by external reporters. The EXFC data were used to supplement
the
Periodicals data available during this period.
Performance Highlights
National Periodicals service performance was 83.3
percent on
time, an increase of 0.2 points compared to the
same
period last year. The Capital Metro Area led the nation with
86.3
percent on time in FY14 Q4.
In FY14 Q4, 93.0 percent of Periodicals were
delivered
within the service standard plus one day, 96.0 percent within the
service
standard plus two days, and 97.6 percent within the service standard
plus three
days. Individual areas achieved at least 91.7 percent delivery within
the
service standard plus one day, and as much as 98.2 percent within three
days.
Area | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days |
---|---|---|---|
Capital Metro | 93.8 | 96.3 | 97.6 |
Eastern | 92.7 | 95.7 | 97.3 |
Great Lakes | 92.3 | 95.7 | 97.4 |
Northeast | 91.7 | 94.9 | 96.7 |
Pacific | 91.8 | 95.4 | 97.2 |
Southern | 94.1 | 96.7 | 98.0 |
Western | 93.9 | 96.9 | 98.2 |
Nation FY2014 Q4 | 93.0 | 96.0 | 97.6 |
Nation FY2009 Annual | 88.2 | 93.0 | 95.5 |
Nation FY2010 Annual | 90.2 | 94.4 | 96.5 |
Nation FY2011 Annual | 89.8 | 94.7 | 96.6 |
Nation FY2012 Annual | 86.1 | 92.4 | 95.4 |
Nation FY2013 Annual | 92.6 | 95.9 | 97.4 |
Nation FY2014 Annual | 91.2 | 94.8 | 96.7 |
Nation FY2014 Q1 | 89.6 | 93.8 | 95.9 |
Nation FY2014 Q2 | 89.9 | 93.7 | 95.7 |
Nation FY2014 Q3 | 92.6 | 95.8 | 97.4 |