Overview
For Presort First-Class MailŪ, the service
performance
measurement system of the Postal Service™ uses documented arrival time
at a
designated postal facility to start the measurement clock, and an
Intelligent
MailŪ barcode (IMb™) scan by an external, third-party reporter to
stop-the-clock.
Mail piece tracking from IMb™ in-process scans is used in conjunction
with the
external data to extrapolate results for the population of Presort
First-Class
MailŪ using Full-Service Intelligent MailŪ. Data collected by the
Postal
Service™ are provided to an independent, external contractor to
calculate
service measurement and compile the necessary reports. The system used
for this
reporting is called the Intelligent MailŪ Accuracy and Performance
System
(iMAPS).
The external contractor determines service
performance based
on the elapsed time between the start-the-clock event recorded by the
Postal
Service™ and the stop-the-clock event recorded by anonymous households
and
small businesses that report delivery information directly to the
contractor.
The service measure consists of two parts: (1) how long mail pieces
take to get
through processing, and (2) how long mail takes from the last
processing scan
to delivery. The second portion is used as a delivery factor
differential to
determine the percent of all Presort First-Class MailŪ delivered on the
last
processing date versus the percent delivered after the last processing
date.
Service performance is measured by comparing the transit time to USPSŪ
service
standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM)
application of the
Full-Service Seamless Acceptance and Service Performance system (SASP)
serves
as the data source for iMAPS. SPM captures data from all Full-Service
Intelligent MailŪ and applies business rules for service measurement
before
sending data to iMAPS.
The service performance measures for Single-Piece
First-Class MailŪ flats (using data from EXFC) serve as proxies for
estimating
the service performance for Presort First-Class™ flats. The following
service
performance results combine the results for letter performance
calculated by
the iMAPS program with the proxy data for flats to measure service
performance
for all Presort First-Class MailŪ.
Presort First-Class™ Parcels were categorized as a
competitive product as of October 3, 2011, and are no longer included
in the
Presort First-Class MailŪ scores.
Performance Highlights
National Overnight performance in FY14 Quarter 4
was 97.5
percent on time, unchanged from the same period last year. National
Two-Day
performance was 97.3 percent on time, 0.3 points lower than the same
period
last year. National Three-To-Five-Day performance was 94.8 percent on
time.
Nationally, at least 99.8 percent of mail across all service standards
was
delivered within the service standard plus three days in FY14 Quarter
4.
Eastern Area led the nation in Overnight service performance with 98.0
percent
on time. For the fourth consecutive quarter in FY14, Pacific Area led
the
nation in Two-Day service performance with 97.9 percent on time and
Capital
Metro Area led the nation in Three-To-Five-Day service performance with
95.3
percent on time.
In Quarter 4, at the district level, Appalachian
had the
highest Overnight service performance at 98.9 percent on time, and 53
districts
had a score at or above the performance target of 96.80 percent
on-time. For
Two-Day service,
| District | Overnight | Two-Day | Three-To-Five-Day | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | |
| Capital Metro Area | 99.4 | 99.7 | 99.8 | 99.3 | 99.7 | 99.8 | 98.9 | 99.6 | 99.8 |
| Atlanta | 99.4 | 99.7 | 99.8 | 99.3 | 99.7 | 99.8 | 98.9 | 99.6 | 99.8 |
| Baltimore | 99.0 | 99.7 | 99.8 | 99.1 | 99.6 | 99.8 | 98.7 | 99.5 | 99.8 |
| Capital | 99.2 | 99.7 | 99.8 | 98.9 | 99.4 | 99.6 | 98.9 | 99.5 | 99.8 |
| Greater South Carolina | 99.3 | 99.5 | 99.7 | 99.2 | 99.6 | 99.8 | 98.7 | 99.5 | 99.8 |
| Greensboro | 99.6 | 99.9 | 100.0 | 99.5 | 99.8 | 99.9 | 98.9 | 99.6 | 99.9 |
| Mid-Carolinas | 99.5 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 99.0 | 99.6 | 99.8 |
| Northern Virginia | 99.5 | 99.8 | 100.0 | 99.3 | 99.7 | 99.9 | 99.2 | 99.7 | 99.9 |
| Richmond | 99.7 | 99.9 | 99.9 | 99.5 | 99.8 | 99.9 | 99.0 | 99.6 | 99.8 |
| Eastern Area | 99.6 | 99.8 | 99.9 | 99.3 | 99.7 | 99.9 | 98.9 | 99.6 | 99.8 |
| Appalachian | 99.6 | 99.9 | 99.9 | 99.3 | 99.7 | 99.9 | 98.8 | 99.6 | 99.8 |
| Central Pennsylvania | 99.5 | 99.8 | 99.9 | 99.3 | 99.7 | 99.9 | 99.0 | 99.7 | 99.9 |
| Kentuckiana | 99.6 | 99.8 | 99.9 | 99.3 | 99.7 | 99.9 | 99.0 | 99.6 | 99.8 |
| Northern Ohio | 99.7 | 99.8 | 99.9 | 99.6 | 99.8 | 99.9 | 99.0 | 99.6 | 99.8 |
| Ohio Valley | 99.5 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.8 | 99.5 | 99.7 |
| Philadelphia Metro | 98.9 | 99.3 | 99.5 | 98.4 | 99.4 | 99.7 | 98.6 | 99.4 | 99.7 |
| South Jersey | 99.3 | 99.8 | 99.9 | 99.0 | 99.6 | 99.8 | 98.7 | 99.6 | 99.8 |
| Tennessee | 99.5 | 99.9 | 99.9 | 99.4 | 99.8 | 99.9 | 98.8 | 99.5 | 99.8 |
| Western New York | 99.6 | 99.8 | 99.9 | 99.5 | 99.8 | 99.9 | 99.0 | 99.7 | 99.9 |
| Western Pennsylvania | 99.7 | 99.9 | 99.9 | 99.4 | 99.8 | 99.9 | 98.9 | 99.7 | 99.8 |
| Great Lakes Area | 99.5 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.8 | 99.6 | 99.8 |
| Central Illinois | 99.3 | 99.7 | 99.9 | 99.2 | 99.7 | 99.9 | 98.4 | 99.4 | 99.7 |
| Chicago | 99.1 | 99.7 | 99.9 | 98.9 | 99.6 | 99.8 | 98.2 | 99.3 | 99.7 |
| Detroit | 99.3 | 99.7 | 99.8 | 99.4 | 99.8 | 99.9 | 98.8 | 99.5 | 99.8 |
| Gateway | 99.4 | 99.8 | 99.9 | 99.3 | 99.8 | 99.9 | 98.9 | 99.6 | 99.8 |
| Greater Indiana | 99.8 | 99.9 | 99.9 | 99.5 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 |
| Greater Michigan | 99.4 | 99.8 | 99.9 | 99.2 | 99.7 | 99.9 | 98.4 | 99.4 | 99.7 |
| Lakeland | 99.6 | 99.9 | 99.9 | 99.5 | 99.8 | 99.9 | 98.9 | 99.6 | 99.8 |
| Northeast Area | 99.5 | 99.8 | 99.9 | 99.3 | 99.7 | 99.8 | 98.8 | 99.5 | 99.8 |
| Albany | 99.8 | 99.9 | 100.0 | 99.4 | 99.8 | 99.9 | 98.9 | 99.6 | 99.9 |
| Caribbean | 99.3 | 99.7 | 99.8 | 99.7 | 99.8 | 99.9 | 97.3 | 98.8 | 99.4 |
| Connecticut Valley | 99.6 | 99.8 | 99.8 | 99.1 | 99.7 | 99.8 | 98.8 | 99.6 | 99.8 |
| Greater Boston | 99.4 | 99.7 | 99.8 | 99.4 | 99.7 | 99.8 | 98.8 | 99.5 | 99.8 |
| Long Island | 99.6 | 99.9 | 99.9 | 99.3 | 99.6 | 99.8 | 98.8 | 99.6 | 99.8 |
| New York | 99.2 | 99.5 | 99.7 | 99.1 | 99.5 | 99.7 | 98.4 | 99.3 | 99.7 |
| Northern New England | 99.8 | 99.9 | 100.0 | 99.5 | 99.8 | 99.9 | 98.7 | 99.5 | 99.8 |
| Northern New Jersey | 99.5 | 99.7 | 99.8 | 99.1 | 99.6 | 99.8 | 98.9 | 99.5 | 99.7 |
| Triboro | 99.4 | 99.7 | 99.8 | 99.3 | 99.7 | 99.8 | 98.8 | 99.5 | 99.7 |
| Westchester | 99.4 | 99.6 | 99.7 | 99.1 | 99.5 | 99.7 | 98.3 | 99.3 | 99.7 |
| Pacific Area | 99.5 | 99.8 | 99.8 | 99.5 | 99.8 | 99.9 | 98.6 | 99.5 | 99.7 |
| Bay-Valley | 99.6 | 99.8 | 99.9 | 99.6 | 99.8 | 99.9 | 98.6 | 99.5 | 99.8 |
| Honolulu | 99.4 | 99.7 | 99.7 | N/A | N/A | N/A | 98.4 | 99.2 | 99.5 |
| Los Angeles | 99.4 | 99.7 | 99.8 | 99.5 | 99.7 | 99.8 | 98.3 | 99.3 | 99.7 |
| Sacramento | 99.6 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.8 | 99.6 | 99.8 |
| San Diego | 99.6 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.7 | 99.5 | 99.8 |
| San Francisco | 99.4 | 99.8 | 99.9 | 99.5 | 99.8 | 99.9 | 98.7 | 99.4 | 99.7 |
| Santa Ana | 99.4 | 99.7 | 99.8 | 99.6 | 99.8 | 99.9 | 98.4 | 99.4 | 99.7 |
| Sierra Coastal | 99.1 | 99.7 | 99.8 | 99.5 | 99.8 | 99.9 | 98.6 | 99.5 | 99.8 |
| Southern Area | 99.5 | 99.8 | 99.9 | 99.4 | 99.7 | 99.9 | 98.8 | 99.6 | 99.8 |
| Alabama | 99.6 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 99.0 | 99.6 | 99.8 |
| Arkansas | 99.4 | 99.8 | 99.9 | 99.2 | 99.8 | 99.9 | 98.7 | 99.6 | 99.8 |
| Dallas | 99.5 | 99.8 | 99.9 | 99.5 | 99.8 | 99.9 | 98.9 | 99.6 | 99.8 |
| Fort Worth | 99.4 | 99.8 | 99.9 | 99.4 | 99.7 | 99.9 | 98.8 | 99.6 | 99.8 |
| Gulf Atlantic | 99.4 | 99.7 | 99.8 | 99.1 | 99.6 | 99.8 | 98.6 | 99.4 | 99.7 |
| Houston | 99.6 | 99.8 | 99.9 | 99.4 | 99.7 | 99.9 | 98.8 | 99.6 | 99.8 |
| Louisiana | 99.5 | 99.8 | 99.9 | 99.4 | 99.7 | 99.9 | 99.0 | 99.6 | 99.8 |
| Mississippi | 99.4 | 99.7 | 99.9 | 99.1 | 99.6 | 99.8 | 98.4 | 99.2 | 99.6 |
| Oklahoma | 99.5 | 99.8 | 99.9 | 99.5 | 99.8 | 99.9 | 98.9 | 99.5 | 99.8 |
| Rio Grande | 99.5 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.7 | 99.6 | 99.8 |
| South Florida | 99.4 | 99.8 | 99.8 | 99.3 | 99.7 | 99.9 | 98.8 | 99.6 | 99.8 |
| Suncoast | 99.6 | 99.8 | 99.9 | 99.4 | 99.7 | 99.9 | 98.6 | 99.5 | 99.7 |
| Western Area | 99.6 | 99.8 | 99.9 | 99.3 | 99.8 | 99.9 | 98.8 | 99.6 | 99.8 |
| Alaska | 99.5 | 99.8 | 99.9 | 99.7 | 99.8 | 99.9 | 97.8 | 99.1 | 99.6 |
| Arizona | 99.8 | 99.9 | 99.9 | 99.6 | 99.9 | 99.9 | 99.1 | 99.7 | 99.8 |
| Central Plains | 99.5 | 99.9 | 99.9 | 99.1 | 99.7 | 99.9 | 99.1 | 99.7 | 99.9 |
| Colorado/Wyoming | 99.5 | 99.8 | 99.9 | 99.5 | 99.7 | 99.8 | 99.0 | 99.6 | 99.8 |
| Dakotas | 99.4 | 99.6 | 99.8 | 99.4 | 99.6 | 99.7 | 98.5 | 99.4 | 99.7 |
| Hawkeye | 99.6 | 99.9 | 100.0 | 99.2 | 99.7 | 99.9 | 98.3 | 99.5 | 99.8 |
| Mid-America | 99.3 | 99.8 | 99.9 | 99.2 | 99.8 | 99.9 | 98.5 | 99.4 | 99.7 |
| Nevada-Sierra | 99.7 | 99.9 | 100.0 | 99.5 | 99.8 | 99.9 | 98.2 | 99.5 | 99.8 |
| Northland | 99.5 | 99.7 | 99.8 | 99.2 | 99.7 | 99.8 | 98.7 | 99.5 | 99.8 |
| Portland | 99.6 | 99.8 | 99.9 | 99.5 | 99.9 | 99.9 | 98.9 | 99.6 | 99.8 |
| Salt Lake City | 99.6 | 99.9 | 99.9 | 99.7 | 99.9 | 99.9 | 98.5 | 99.4 | 99.7 |
| Seattle | 99.6 | 99.8 | 99.9 | 99.6 | 99.8 | 99.9 | 98.8 | 99.6 | 99.8 |
| Nation FY2014 Q4 | 99.5 | 99.8 | 99.9 | 99.3 | 99.7 | 99.9 | 98.8 | 99.5 | 99.8 |
| Nation FY2009 Annual | 98.7 | 99.3 | 99.4 | 97.2 | 98.6 | 99.2 | 93.3 | 96.7 | 98.3 |
| Nation FY2010 Annual | 98.9 | 99.6 | 99.8 | 98.3 | 99.3 | 99.6 | 96.8 | 98.4 | 99.0 |
| Nation FY2011 Annual | 98.6 | 99.5 | 99.7 | 98.0 | 99.4 | 99.7 | 97.8 | 99.1 | 99.6 |
| Nation FY2012 Annual | 99.5 | 99.8 | 99.9 | 99.1 | 99.7 | 99.8 | 98.9 | 99.6 | 99.8 |
| Nation FY2013 Annual | 99.6 | 99.8 | 99.9 | 99.4 | 99.8 | 99.9 | 98.9 | 99.6 | 99.8 |
| Nation FY2014 Annual | 99.5 | 99.8 | 99.9 | 99.2 | 99.7 | 99.9 | 97.8 | 99.2 | 99.6 |
| Nation FY2014 Q1 | 99.4 | 99.8 | 99.9 | 99.0 | 99.7 | 99.8 | 97.1 | 98.9 | 99.5 |
| Nation FY2014 Q2 | 99.3 | 99.7 | 99.8 | 98.8 | 99.5 | 99.8 | 96.7 | 98.7 | 99.4 |
| Nation FY2014 Q3 | 99.5 | 99.8 | 99.9 | 99.3 | 99.7 | 99.8 | 98.3 | 99.3 | 99.7 |
