Overview
For Standard MailŪ letters and non-Saturation flats, the
service performance measurement system of the Postal Service™ uses documented
arrival time at a designated postal facility to start the measurement clock,
and an Intelligent MailŪ barcode (IMb™) scan by an external, third-party
reporter to stop-the-clock. Mail piece tracking from IMb™ in-process scans is
used in conjunction with the external data to extrapolate results for the
population of Standard MailŪ using Full-Service Intelligent MailŪ. Data
collected by the Postal Service™ are provided to an independent, external
contractor to calculate service measurement and compile the necessary reports.
The system used for this reporting is called the Intelligent MailŪ Accuracy and
Performance System (iMAPS).
The external contractor determines service performance based
on the elapsed time between the start-the-clock event recorded by the Postal
Service™ and the stop-the-clock event recorded by anonymous households and
small businesses that report delivery information directly to the contractor.
The service measure consists of two parts: (1) how long mail pieces take to get
through processing, and (2) how long mail takes from the last processing scan to
delivery. The second portion is used as a delivery factor differential to
determine the percent of all Standard MailŪ delivered on the last processing
date versus the percent delivered after the last processing date. Service
performance is measured by comparing the transit time to USPSŪ service
standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM) application of the
Full-Service Seamless Acceptance and Service Performance system (SASP) serves
as the data source for iMAPS. SPM captures data from all Full-Service
Intelligent MailŪ and applies business rules for service measurement before
sending data to iMAPS.
The service performance measure for DDU-entry Saturation
flats involves the identification of major weekly Saturation mailings within
delivery units. Delivery of these mailings is captured with a scan made by
carriers at the completion of delivery of all pieces on the route. Service
performance is measured by comparing the delivery date to the end date of the
mailer requested in-home window to determine the percent delivered on time.
Data from anonymous households reporting the receipt of these Saturation
mailings are used to validate the accuracy of the carrier scans.
The service performance measure for Standard MailŪ parcels
with USPS Tracking™ is planned to serve as a proxy for measuring service
performance for Standard MailŪ parcels.
The following service performance results combine the
results for letter and flats performance calculated through the iMAPS system
with the proxy data to represent service performance for all Standard MailŪ.
Limitations
Due to limited automated processing for Standard MailŪ
flats, the service performance results are not representative of all Standard
MailŪ flats performance. While Destination Delivery Unit (DDU) entered
Saturation flats have been included this quarter, significant gaps in the
coverage of non-Saturation DDU-entry mail still remain and are thus these data
are excluded from the measurement.
Results for Standard MailŪ parcels, which represent less than
0.1 percent of all Standard MailŪ, are not included in the overall Standard
MailŪ results.
The delivery factor for Standard MailŪ letters was created
using Standard MailŪ letters with Intelligent MailŪ barcodes received by
external reporters. Data for the delivery factor of Standard MailŪ flats were
based on a combination of Standard MailŪ flats and Bound Printed Matter Flats
with Intelligent MailŪ barcodes as well as EXFC test flats received by external
reporters. The EXFC and Bound Printed Matter Flats data were used to supplement
the limited Standard MailŪ flats data available during this period.
In Quarter 2 and Quarter 3 the Postal Service™ conducted
field tests in 28 plants in preparation for operational and service standard
changes for “load leveling” mail entered with a destination SCF discount.
Consequently, data with a start-the-clock date occurring during the pilot
period for each plant were removed.
Performance Highlights
The national Destination Entry score was 92.9 percent on
time in Q4, up 1.2 percentage points compared to the same period last year,
with 99.5 percent of pieces delivered within three days of the service
standard. The Appalachian Performance Cluster led the nation in Destination
Entry performance with 97.1 percent on time, and 57 out of 67 districts met or
exceed the performance target of 91.0.
End-to-End National performance was 66.9 percent on time, a
decrease of 0.7 points from the same period of last year. In Q4, 93.9 percent
of End-To-End Standard Mail pieces were delivered within the service standard
plus three days, and improvement of 0.5 points over FY13. The Alaska
Performance Cluster had the highest End-To-End entry score with 85.9 percent on
time.
FY14 annual scores increased compared to FY13, with
Destination Entry performance improving by 1.1 points and End-to-End increasing
by 0.2 points.
District | Destination Entry | End-to-End |
---|---|---|
Percent On Time | Percent On Time | |
Capital Metro Area | 93.9 | 66.6 |
Atlanta | 93.5 | 61.3 |
Baltimore | 92.1 | 65.2 |
Capital | 92.2 | 59.0 |
Greater South Carolina | 95.8 | 75.8 |
Greensboro | 96.7 | 74.6 |
Mid-Carolinas | 95.2 | 71.7 |
Northern Virginia | 95.7 | 65.6 |
Richmond | 92.5 | 57.2 |
Eastern Area | 94.3 | 66.2 |
Appalachian | 97.1 | 62.1 |
Central Pennsylvania | 94.0 | 55.3 |
Kentuckiana | 94.6 | 68.0 |
Northern Ohio | 94.4 | 71.1 |
Ohio Valley | 94.6 | 69.8 |
Philadelphia Metro | 93.2 | 47.7 |
South Jersey | 94.8 | 52.4 |
Tennessee | 92.7 | 71.7 |
Western New York | 94.2 | 63.0 |
Western Pennsylvania | 94.7 | 78.9 |
Great Lakes Area | 94.2 | 66.7 |
Central Illinois | 94.2 | 66.3 |
Chicago | 91.5 | 69.2 |
Detroit | 92.3 | 72.6 |
Gateway | 95.2 | 67.1 |
Greater Indiana | 94.0 | 70.2 |
Greater Michigan | 93.0 | 61.3 |
Lakeland | 93.9 | 63.7 |
Northeast Area | 91.0 | 54.0 |
Albany | 90.9 | 50.3 |
Caribbean | 94.5 | 76.8 |
Connecticut Valley | 91.2 | 58.9 |
Greater Boston | 89.0 | 58.4 |
Long Island | 92.1 | 46.2 |
New York | 86.6 | 37.5 |
Northern New England | 93.7 | 57.4 |
Northern New Jersey | 94.1 | 50.5 |
Triboro | 86.3 | 56.5 |
Westchester | 91.2 | 48.5 |
Pacific Area | 92.5 | 67.0 |
Bay-Valley | 91.3 | 67.7 |
Honolulu | 93.8 | 74.8 |
Los Angeles | 93.8 | 68.2 |
Sacramento | 93.0 | 65.0 |
San Diego | 91.9 | 66.4 |
San Francisco | 89.7 | 56.5 |
Santa Ana | 90.7 | 66.9 |
Sierra Coastal | 95.6 | 73.2 |
Southern Area | 91.2 | 70.2 |
Alabama | 94.3 | 70.0 |
Arkansas | 95.0 | 70.8 |
Dallas | 92.0 | 70.5 |
Fort Worth | 93.1 | 69.2 |
Gulf Atlantic | 91.1 | 68.7 |
Houston | 85.8 | 66.9 |
Louisiana | 92.1 | 77.1 |
Mississippi | 92.3 | 73.0 |
Oklahoma | 95.9 | 75.5 |
Rio Grande | 90.9 | 66.6 |
South Florida | 88.0 | 66.0 |
Suncoast | 92.5 | 69.5 |
Western Area | 94.3 | 70.8 |
Alaska | 90.3 | 85.9 |
Arizona | 95.7 | 66.8 |
Central Plains | 94.0 | 66.4 |
Colorado/Wyoming | 94.9 | 76.1 |
Dakotas | 94.4 | 72.0 |
Hawkeye | 92.0 | 74.2 |
Mid-America | 92.1 | 63.8 |
Nevada-Sierra | 93.8 | 72.2 |
Northland | 92.1 | 66.1 |
Portland | 96.1 | 78.9 |
Salt Lake City | 93.8 | 66.7 |
Seattle | 94.7 | 79.3 |
Nation FY2014 Q4 | 92.9 | 66.9 |
Nation FY2009 Annual | 86.4 | 70.7 |
Nation FY2010 Annual | 83.4 | 59.0 |
Nation FY2011 Annual | 70.3 | 38.4 |
Nation FY2012 Annual | 82.0 | 56.5 |
Nation FY2013 Annual | 88.8 | 63.3 |
Nation FY2014 Annual | 89.9 | 63.5 |
Nation FY2014 Q1 | 86.3 | 61.5 |
Nation FY2014 Q2 | 88.5 | 59.0 |
Nation FY2014 Q3 | 92.5 | 66.9 |