Package Services includes Media MailŪ/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 89 percent of the total represented by presort
Service performance for Media MailŪ/Library Mail and Bound Printed Matter Parcels is measured using an internal USPSŪ system, the Product Tracking System (PTS). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS TrackingT service. The first en route scan serves as the proxy for the time of mailing for commercial and PC postage parcels that were not mailed over the counter. Transit time is compared to USPSŪ service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP CodeT areas for which Package Services volume originates or destinates.
Service performance for Bound Printed Matter Flats is measured using documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŪ barcode (IMbT) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMbT in-process scans is used in conjunction with the external data to extrapolate results to this entire volume of Full-Service Intelligent MailŪ Bound Printed Matter Flats mail. Data collected by the Postal ServiceT are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŪ Accuracy and Performance System (iMAPS).
The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal ServiceT and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Bound Printed Matter Flats mail that is delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŪ service standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent MailŪ and applies business rules for service measurement before sending data to iMAPS.
Data for the delivery factor of Bound Printed Matter Flats were comprised of Bound Printed Matter Flats and Standard MailŪ flats with Intelligent MailŪ barcodes received by external reporters. Standard MailŪ flats were used to supplement the very limited Bound Printed Matter Flats data available during this period. Because even the combination of those two types of mail still resulted in too little volume, EXFC flats were also used to supplement the data for calculating the delivery factor. As a result of the use of this proxy data, which may differ significantly from the actual product, the delivery factor may not be representative of the gap between estimated delivery based on the final automated processing and actual delivery for Bound Printed Matter Flats to every district.
In FY15 Quarter 2, the service performance results for Package Services through PTS included the data available for retail parcels mailed end-to-end from over the counter and with USPS TrackingT and End-To-End commercial and PC postage parcels with USPS TrackingT. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. USPSŪ is in the process of developing an approach to account for the period from when the Postal ServiceT receives the mail until the first en route scan of the mail. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. However the results may not be representative of all parcels because of the heavy volume of DDU-entry parcels in measurement compared with the overall population.
Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.
National Package Services performance was 85.1 percent on time, 2.6 points lower than the same period last year, and delivery performance within one day of the service standard was 93.3 percent.
A large number of winter storms disrupted service throughout the quarter, particularly for mail requiring air transportation. Additionally, the mail processing operational window change that was made as part of the Network Rationalization plan was one of the most significant operational changes since automation implementation. These changes impacted the schedules for nearly all processing and transportation activities nationwide. The Postal Service is focused on stabilizing operations by aligning the right resources to activities under the new operating plan to meet both service performance targets and cost savings objectives.
| District |
Percent Within +1-Day |
Percent Within +2-Days |
Percent Within +3-Days |
| Capital Metro Area |
93.7 |
97.1 |
98.4 |
| Atlanta |
93.7 |
97.0 |
98.5 |
| Baltimore |
95.8 |
97.8 |
98.6 |
| Capital |
90.5 |
96.6 |
98.2 |
| Greater South Carolina |
96.0 |
98.2 |
99.0 |
| Greensboro |
92.9 |
96.6 |
98.0 |
| Mid-Carolinas |
95.4 |
97.5 |
98.5 |
| Northern Virginia |
96.1 |
98.3 |
98.9 |
| Richmond |
86.6 |
92.7 |
95.4 |
| Eastern Area |
95.3 |
97.8 |
98.8 |
| Appalachian |
96.2 |
98.1 |
98.9 |
| Central Pennsylvania |
90.5 |
95.0 |
97.0 |
| Kentuckiana |
94.9 |
97.7 |
98.7 |
| Northern Ohio |
97.1 |
98.6 |
99.3 |
| Ohio Valley |
95.8 |
97.9 |
98.9 |
| Philadelphia Metro |
94.2 |
97.1 |
98.4 |
| South Jersey |
95.1 |
97.6 |
98.6 |
| Tennessee |
95.1 |
97.7 |
98.8 |
| Western New York |
96.4 |
98.2 |
98.9 |
| Western Pennsylvania |
96.7 |
98.8 |
99.5 |
| Great Lakes Area |
91.8 |
96.0 |
97.8 |
| Central Illinois |
89.5 |
94.3 |
96.6 |
| Chicago |
94.0 |
96.7 |
98.2 |
| Detroit |
86.8 |
93.1 |
96.1 |
| Gateway |
92.2 |
96.8 |
98.2 |
| Greater Indiana |
91.8 |
96.6 |
98.3 |
| Greater Michigan |
93.5 |
96.7 |
98.2 |
| Lakeland |
92.6 |
96.1 |
97.7 |
| Northeast Area |
91.1 |
95.5 |
97.5 |
| Albany |
92.1 |
96.4 |
98.0 |
| Caribbean |
85.6 |
90.6 |
93.6 |
| Connecticut Valley |
90.3 |
94.9 |
97.2 |
| Greater Boston |
91.0 |
94.8 |
97.0 |
| Long Island |
91.8 |
96.2 |
98.0 |
| New York |
93.4 |
96.1 |
97.9 |
| Northern New England |
92.2 |
95.8 |
97.5 |
| Northern New Jersey |
88.0 |
94.5 |
97.0 |
| Triboro |
94.4 |
97.0 |
98.3 |
| Westchester |
88.0 |
94.2 |
96.7 |
| Pacific Area |
94.9 |
97.6 |
98.6 |
| Bay-Valley |
95.1 |
97.7 |
98.7 |
| Honolulu |
66.2 |
72.2 |
76.4 |
| Los Angeles |
95.6 |
97.3 |
98.4 |
| Sacramento |
91.7 |
97.0 |
98.7 |
| San Diego |
95.4 |
98.2 |
99.0 |
| San Francisco |
95.5 |
98.0 |
98.9 |
| Santa Ana |
96.1 |
98.2 |
99.1 |
| Sierra Coastal |
96.3 |
98.3 |
99.0 |
| Southern Area |
91.3 |
95.7 |
97.7 |
| Alabama |
92.8 |
96.5 |
98.4 |
| Arkansas |
94.2 |
97.0 |
98.2 |
| Dallas |
84.6 |
91.5 |
95.5 |
| Fort Worth |
90.9 |
95.7 |
97.7 |
| Gulf Atlantic |
91.7 |
96.3 |
98.0 |
| Houston |
93.6 |
97.1 |
98.3 |
| Louisiana |
93.5 |
96.8 |
98.1 |
| Mississippi |
93.2 |
96.3 |
98.0 |
| Oklahoma |
93.4 |
96.3 |
98.4 |
| Rio Grande |
94.0 |
96.9 |
98.3 |
| South Florida |
86.6 |
94.0 |
97.0 |
| Suncoast |
93.1 |
96.7 |
98.4 |
| Western Area |
94.7 |
97.6 |
98.8 |
| Alaska |
89.5 |
92.6 |
94.8 |
| Arizona |
95.3 |
97.9 |
98.8 |
| Central Plains |
94.3 |
97.0 |
98.7 |
| Colorado/Wyoming |
91.4 |
96.1 |
98.4 |
| Dakotas |
93.3 |
97.5 |
98.7 |
| Hawkeye |
95.0 |
98.2 |
99.0 |
| Mid-America |
93.3 |
97.7 |
98.9 |
| Nevada-Sierra |
94.3 |
97.7 |
98.7 |
| Northland |
93.8 |
97.2 |
98.5 |
| Portland |
97.1 |
98.6 |
99.2 |
| Salt Lake City |
91.6 |
95.6 |
97.8 |
| Seattle |
97.5 |
98.7 |
99.3 |
| Nation FY2015 Q2 |
93.3 |
96.8 |
98.3 |
| Nation FY2014 Q2 (SPLY) |
94.3 |
97.1 |
98.3 |
| Nation FY2009 Annual | 84.6
| 90.9
| 94.6
|
| Nation FY2010 Annual |
89.7 |
94.2 |
96.5 |
| Nation FY2011 Annual |
87.3 |
92.7 |
95.6 |
| Nation FY2012 Annual |
93.7 |
96.4 |
97.8 |
| Nation FY2013 Annual |
94.7 |
97.3 |
98.5 |
| Nation FY2014 Annual |
94.2 |
97.3 |
98.5 |
| Nation FY2015 Q1 |
90.5 |
96.1 |
98.2 |
