Overview
For Presort First-Class MailŪ, the service performance measurement system of the Postal ServiceT uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŪ barcode (IMbT) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMbT in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class MailŪ using Full-Service Intelligent MailŪ. Data collected by the Postal ServiceT are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŪ Accuracy and Performance System (iMAPS).
The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal ServiceT and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class MailŪ delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŪ service standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent MailŪ and applies business rules for service measurement before sending data to iMAPS.
Presort First-ClassT Parcels were categorized as a competitive product as of October 3, 2011, and are no longer included in the Presort First-Class MailŪ scores.
Performance Highlights
National Overnight performance in FY15 Quarter 2 was 94.2 percent on time, a decrease of 2.3 points compared to the same period last year, with 98.8 percent of pieces delivered within one day of the service standard. Two-Day performance declined by 5.8 points and Three-To-Five-Day performance dropped 9.3 points compared to last year, with 97.6 and 94.1 percent of mail delivered within 1 day of the service standard, respectively.
A large number of winter storms disrupted service throughout the quarter, particularly for mail requiring air transportation. Additionally, the mail processing operational window change that was made as part of the Network Rationalization plan was one of the most significant operational changes since automation implementation. These changes impacted the schedules for nearly all processing and transportation activities nationwide. The Postal Service is focused on stabilizing operations by aligning the right resources to activities under the new operating plan to meet both service performance targets and cost savings objectives.
| District | Overnight | Two-Day | Three-To-Five-Day |
|---|---|---|---|
| Percent On Time | Percent On Time | Percent On Time | |
| Capital Metro Area | 94.5 | 90.2 | 82.4 |
| Atlanta | 97.1 | 92.2 | 85.1 |
| Baltimore | 90.9 | 83.9 | 75.4 |
| Capital | 96.9 | 81.8 | 78.4 |
| Greater South Carolina | 95.3 | 89.9 | 75.8 |
| Greensboro | 95.0 | 91.9 | 81.4 |
| Mid-Carolinas | 97.7 | 91.0 | 84.9 |
| Northern Virginia | 95.2 | 89.5 | 84.7 |
| Richmond | 84.2 | 86.1 | 79.0 |
| Eastern Area | 96.1 | 90.6 | 82.2 |
| Appalachian | 96.6 | 92.7 | 85.9 |
| Central Pennsylvania | 97.0 | 89.6 | 83.2 |
| Kentuckiana | 93.3 | 87.7 | 81.1 |
| Northern Ohio | 97.0 | 93.5 | 82.5 |
| Ohio Valley | 95.3 | 91.9 | 82.1 |
| Philadelphia Metro | 95.9 | 81.1 | 77.7 |
| South Jersey | 97.4 | 92.6 | 85.8 |
| Tennessee | 94.0 | 90.6 | 81.5 |
| Western New York | 95.9 | 91.9 | 85.2 |
| Western Pennsylvania | 96.5 | 91.5 | 82.1 |
| Great Lakes Area | 93.5 | 87.6 | 81.5 |
| Central Illinois | 92.8 | 86.6 | 74.0 |
| Chicago | 77.7 | 69.4 | 59.9 |
| Detroit | 91.8 | 90.7 | 83.3 |
| Gateway | 89.3 | 88.2 | 78.0 |
| Greater Indiana | 95.0 | 86.7 | 88.7 |
| Greater Michigan | 95.2 | 88.6 | 81.0 |
| Lakeland | 96.1 | 90.2 | 75.7 |
| Northeast Area | 92.0 | 85.2 | 76.0 |
| Albany | 92.4 | 83.0 | 76.4 |
| Caribbean | 90.5 | 98.0 | 72.9 |
| Connecticut Valley | 94.9 | 81.8 | 75.2 |
| Greater Boston | 89.6 | 86.9 | 70.5 |
| Long Island | 89.9 | 85.9 | 77.8 |
| New York | 76.8 | 79.5 | 65.8 |
| Northern New England | 89.5 | 84.1 | 67.4 |
| Northern New Jersey | 90.7 | 89.2 | 83.3 |
| Triboro | 87.4 | 87.6 | 76.8 |
| Westchester | 91.7 | 83.6 | 73.5 |
| Pacific Area | 90.9 | 94.1 | 79.8 |
| Bay-Valley | 97.3 | 94.9 | 83.9 |
| Honolulu | 95.0 | N/A | 82.0 |
| Los Angeles | 81.9 | 94.3 | 76.4 |
| Sacramento | 93.8 | 93.2 | 76.2 |
| San Diego | 94.2 | 93.9 | 79.3 |
| San Francisco | 96.6 | 92.2 | 85.3 |
| Santa Ana | 95.5 | 94.0 | 77.6 |
| Sierra Coastal | 97.9 | 96.7 | 84.6 |
| Southern Area | 94.4 | 88.8 | 77.9 |
| Alabama | 93.6 | 93.6 | 86.8 |
| Arkansas | 94.8 | 89.2 | 84.8 |
| Dallas | 90.3 | 86.6 | 75.5 |
| Fort Worth | 95.6 | 88.7 | 79.8 |
| Gulf Atlantic | 96.6 | 92.6 | 81.0 |
| Houston | 94.7 | 84.9 | 78.6 |
| Louisiana | 94.1 | 93.6 | 82.5 |
| Mississippi | 97.3 | 92.5 | 85.2 |
| Oklahoma | 96.4 | 93.6 | 85.5 |
| Rio Grande | 95.9 | 86.8 | 79.8 |
| South Florida | 90.4 | 82.1 | 62.4 |
| Suncoast | 95.6 | 87.1 | 73.2 |
| Western Area | 96.0 | 93.4 | 82.5 |
| Alaska | 97.8 | 98.2 | 87.2 |
| Arizona | 96.0 | 92.1 | 85.8 |
| Central Plains | 95.9 | 96.9 | 85.7 |
| Colorado/Wyoming | 95.2 | 94.9 | 79.9 |
| Dakotas | 95.4 | 97.3 | 77.4 |
| Hawkeye | 97.8 | 91.9 | 78.7 |
| Mid-America | 95.8 | 88.9 | 82.7 |
| Nevada-Sierra | 94.6 | 85.5 | 87.7 |
| Northland | 94.6 | 92.9 | 82.2 |
| Portland | 97.6 | 96.5 | 83.3 |
| Salt Lake City | 95.1 | 95.7 | 73.4 |
| Seattle | 96.9 | 95.1 | 83.4 |
| Nation FY2015 Q2 | 94.2 | 89.4 | 80.6 |
| Nation FY2009 Annual | 94.3 | 90.0 | 85.1 |
| Nation FY2010 Annual | 93.4 | 92.7 | 88.2 |
| Nation FY2011 Annual | 90.8 | 89.1 | 90.6 |
| Nation FY2012 Annual | 96.8 | 95.7 | 95.1 |
| Nation FY2013 Annual | 97.2 | 97.0 | 95.1 |
| Nation FY2014 Annual | 97.0 | 96.4 | 92.2 |
| Nation FY2015 Q1 | 96.8 | 96.1 | 91.0 |
