United States Postal ServiceŪ

Quarterly Performance for Presort First-Class MailŪ
Service Variance
Mailpieces Delivered Between 01/01/2015 and 03/31/2015

Quarter II
FY2015

Overview

For Presort First-Class MailŪ, the service performance measurement system of the Postal ServiceT uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŪ barcode (IMbT) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMbT in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class MailŪ using Full-Service Intelligent MailŪ. Data collected by the Postal ServiceT are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŪ Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal ServiceT and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class MailŪ delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŪ service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent MailŪ and applies business rules for service measurement before sending data to iMAPS.

Presort First-ClassT Parcels were categorized as a competitive product as of October 3, 2011, and are no longer included in the Presort First-Class MailŪ scores.

Performance Highlights

National Overnight performance in FY15 Quarter 2 was 94.2 percent on time, a decrease of 2.3 points compared to the same period last year, with 98.8 percent of pieces delivered within one day of the service standard. Two-Day performance declined by 5.8 points and Three-To-Five-Day performance dropped 9.3 points compared to last year, with 97.6 and 94.1 percent of mail delivered within 1 day of the service standard, respectively.

A large number of winter storms disrupted service throughout the quarter, particularly for mail requiring air transportation. Additionally, the mail processing operational window change that was made as part of the Network Rationalization plan was one of the most significant operational changes since automation implementation. These changes impacted the schedules for nearly all processing and transportation activities nationwide. The Postal Service is focused on stabilizing operations by aligning the right resources to activities under the new operating plan to meet both service performance targets and cost savings objectives.

 

District Overnight Two-Day Three-To-Five-Day
Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days
Capital Metro Area 98.8
99.5
99.7
98.0
99.3
99.7
95.0
98.2
99.2
Atlanta 99.2
99.7
99.8
98.5
99.4
99.7
95.9
98.5
99.3
Baltimore 97.9
98.7
98.9
95.5
98.2
99.0
91.8
96.7
98.4
Capital 99.5
99.8
99.8
96.0
98.8
99.4
94.4
98.0
99.1
Greater South Carolina 99.3
99.7
99.8
98.3
99.5
99.7
93.1
97.7
99.2
Greensboro 99.1
99.7
99.9
98.4
99.5
99.8
94.6
98.1
99.2
Mid-Carolinas 99.5
99.8
99.9
98.3
99.5
99.8
96.0
98.6
99.4
Northern Virginia 99.4
99.7
99.8
97.5
99.2
99.7
96.1
98.7
99.4
Richmond 96.8
98.9
99.5
96.8
99.0
99.6
93.5
97.5
99.0
Eastern Area 99.2
99.6
99.8
97.9
99.3
99.7
95.0
98.3
99.3
Appalachian 99.2
99.7
99.8
98.2
99.3
99.7
95.7
98.4
99.3
Central Pennsylvania 99.2
99.5
99.7
97.0
99.0
99.6
95.6
98.5
99.3
Kentuckiana 98.6
99.5
99.8
97.2
99.0
99.6
93.5
97.4
99.0
Northern Ohio 99.4
99.8
99.9
98.8
99.6
99.8
95.5
98.4
99.4
Ohio Valley 99.2
99.7
99.8
98.3
99.4
99.7
94.8
98.3
99.4
Philadelphia Metro 99.3
99.7
99.8
96.2
98.9
99.6
94.3
98.1
99.2
South Jersey 99.4
99.8
99.9
98.3
99.4
99.7
95.9
98.6
99.4
Tennessee 98.6
99.6
99.8
97.8
99.3
99.7
94.3
98.0
99.1
Western New York 99.2
99.7
99.8
98.3
99.5
99.8
95.4
98.1
99.2
Western Pennsylvania 99.3
99.6
99.8
98.4
99.4
99.7
95.2
98.4
99.3
Great Lakes Area 98.8
99.5
99.8
97.1
99.1
99.6
94.5
98.1
99.2
Central Illinois 98.5
99.3
99.6
97.1
99.1
99.6
91.1
96.8
98.7
Chicago 89.9
95.1
97.8
91.3
97.1
98.9
83.5
93.5
97.3
Detroit 98.4
99.3
99.7
97.6
99.1
99.6
95.3
98.3
99.2
Gateway 97.9
99.3
99.7
97.5
99.2
99.7
93.5
97.7
99.0
Greater Indiana 99.2
99.7
99.8
97.3
99.1
99.6
96.8
98.9
99.5
Greater Michigan 99.0
99.5
99.7
97.2
99.1
99.6
94.9
98.2
99.3
Lakeland 99.3
99.7
99.9
97.7
99.3
99.7
93.5
98.0
99.3
Northeast Area 98.1
99.2
99.5
96.3
98.7
99.4
91.9
97.0
98.7
Albany 98.5
99.7
99.9
96.9
99.1
99.6
92.8
97.6
99.1
Caribbean 98.2
99.4
99.6
99.4
99.6
99.8
89.6
95.4
97.5
Connecticut Valley 98.5
99.3
99.6
96.0
98.7
99.4
92.1
97.1
98.7
Greater Boston 97.3
98.9
99.5
96.4
98.6
99.3
89.6
96.1
98.4
Long Island 98.1
99.5
99.8
96.4
98.9
99.6
92.0
97.3
98.9
New York 90.9
96.5
97.9
92.1
96.9
98.5
85.1
94.1
97.4
Northern New England 98.8
99.6
99.8
96.8
99.1
99.6
89.4
96.4
98.6
Northern New Jersey 97.3
98.2
98.5
97.0
98.9
99.4
94.6
98.1
99.1
Triboro 97.6
99.0
99.6
96.8
98.9
99.4
91.9
97.1
98.7
Westchester 97.6
99.0
99.4
95.4
98.4
99.2
91.2
96.6
98.5
Pacific Area 98.0
99.3
99.6
98.9
99.6
99.8
93.8
97.7
99.0
Bay-Valley 99.4
99.8
99.9
99.1
99.1
99.8
95.4
98.2
99.1
Honolulu 99.1
99.5
99.7
N/A
N/A
N/A
93.3
97.1
98.3
Los Angeles 95.1
98.2
99.2
98.8
99.6
99.8
91.8
96.7
98.5
Sacramento 99.2
99.7
99.9
98.9
99.7
99.8
92.8
97.4
98.9
San Diego 98.9
99.7
99.8
98.8
99.6
99.8
94.3
97.9
99.1
San Francisco 99.1
99.6
99.8
98.6
99.5
99.8
95.4
98.4
99.2
Santa Ana 99.3
99.8
99.9
98.8
99.6
99.8
93.3
97.6
99.1
Sierra Coastal 99.6
99.8
99.9
99.2
99.7
99.9
95.5
98.6
99.4
Southern Area 98.8
99.5
99.8
97.5
99.1
99.6
92.7
97.1
98.7
Alabama 99.2
99.8
99.9
98.9
99.6
99.8
96.3
98.7
99.5
Arkansas 98.8
99.6
99.8
97.2
99.1
99.6
95.3
98.3
99.3
Dallas 97.7
99.1
99.5
96.7
98.8
99.5
90.6
95.8
98.0
Fort Worth 99.1
99.7
99.8
97.1
99.0
99.6
92.7
97.1
98.7
Gulf Atlantic 99.3
99.6
99.8
98.6
99.6
99.8
94.7
98.2
99.3
Houston 98.7
99.4
99.8
96.7
98.8
99.5
93.1
97.6
98.9
Louisiana 98.9
99.5
99.8
98.3
99.2
99.5
95.4
98.4
99.4
Mississippi 99.2
99.6
99.8
98.0
99.1
99.5
95.6
98.2
99.2
Oklahoma 99.4
99.8
99.9
98.6
99.5
99.8
95.9
98.5
99.3
Rio Grande 99.2
99.7
99.8
97.5
99.2
99.6
94.1
98.0
99.2
South Florida 97.2
98.9
99.4
95.2
98.2
99.2
83.7
93.0
96.9
Suncoast 99.4
99.8
99.9
97.7
99.3
99.7
92.9
97.5
99.0
Western Area 99.4
99.8
99.9
98.8
99.6
99.8
94.8
98.1
99.2
Alaska 99.3
99.8
99.9
99.1
99.7
99.8
95.0
97.5
98.7
Arizona 99.4
99.8
99.9
98.5
99.7
99.8
95.7
98.4
99.3
Central Plains 99.5
99.8
99.9
99.3
99.8
99.9
96.3
98.9
99.6
Colorado/Wyoming 99.3
99.8
99.9
99.3
99.7
99.9
94.4
98.0
99.1
Dakotas 99.5
99.8
99.9
99.4
99.7
99.8
92.6
97.1
98.7
Hawkeye 99.5
99.8
99.8
98.3
99.5
99.7
94.2
98.3
99.4
Mid-America 99.2
99.7
99.9
97.9
99.5
99.8
95.1
98.3
99.3
Nevada-Sierra 98.7
99.9
100.0
97.5
99.4
99.8
96.3
98.4
99.2
Northland 99.0
99.7
99.8
98.7
99.6
99.8
95.4
98.5
99.3
Portland 99.7
99.9
99.9
99.3
99.8
99.9
95.0
98.2
99.2
Salt Lake City 99.4
99.8
99.9
98.9
99.5
99.7
89.4
95.5
98.2
Seattle 99.4
99.7
99.8
99.3
99.7
99.8
95.0
98.1
99.2
Nation FY2015 Q2 98.8
99.5
99.8
97.6
99.2
99.6
94.1
97.8
99.1

Nation FY2014 Q2 (SPLY) 99.3
99.7
99.8
98.8
99.5
99.8
96.7
98.7
99.4

Nation FY2009 Annual 98.7 99.3 99.4 97.2 98.6 99.2 93.3 96.7 98.3
Nation FY2010 Annual 98.9 99.6 99.8 98.3 99.3 99.6 96.8 98.4 99.0
Nation FY2011 Annual 98.6 99.5 99.7 98.0 99.4 99.7 97.8 99.1 99.6
Nation FY2012 Annual 99.5 99.8 99.9 99.1 99.7 99.8 98.9 99.6 99.8
Nation FY2013 Annual 99.6 99.8 99.9 99.4 99.8 99.9 98.9 99.6 99.8
Nation FY2014 Annual 99.5 99.8 99.9 99.2 99.7 99.9 97.8 99.2 99.6
Nation FY2015 Q1 99.4 99.7 99.8 99.1 99.6 99.8 97.6 99.1 99.6