United States Postal Service®

Quarterly Performance for Single-Piece First-Class Mail® International
Mailpieces Delivered Between 01/01/2015 and 03/31/2015

Quarter II
FY2015

Overview

Service performance for inbound and outbound Single-Piece First-Class Mail® International domestic transit is measured through the International Mail Measurement System (IMMS) operated by a third party vendor. IMMS utilizes only letter-shaped mail pieces, which is the predominant shape for both outbound and inbound Single-Piece First-Class Mail® International. IMMS uses an external sampling system modeled after and closely integrated with the External First-Class (EXFC) measurement system used for domestic Single-Piece First-Class Mail®. Transit time is compared against First-Class Mail® service standards.

The processing of Single-Piece First-Class Mail® International flats and parcels -- during either outbound transit from domestic origin to designated International Service Centers (ISC) or inbound transit from designated ISC to the domestic delivery address -- is the same as for domestic Single-Piece First-Class Mail® flats and parcels. The USPS® service standards are also the same. Accordingly, the performance for domestic Single-Piece First-Class Mail® flats (using the data from EXFC) and performance for domestic Single-Piece parcels (as measured End-To-End on parcels for which customers have purchased USPS Tracking™) serve as proxies for the service performance of outbound and inbound Single-Piece First-Class Mail® International flats and inbound Single-Piece First-Class Mail® International parcels. On January 27, 2013, outbound Single-Piece First-Class Mail® International parcels became a competitive product and are no longer included in the score calculation.

The following service performance results combine the results for letter performance from IMMS with the proxy data to measure service performance for all inbound and outbound Single-Piece First-Class Mail® International. Since not all postal administrative districts have sufficient international volumes for statistically representative reporting, the Postal Service™ reports international quarterly service performance at a postal administrative area level.

Performance Highlights

On January 5, the Postal Service™ implemented Phase 2 of its plan to rationalize the processing network. This change revised the service standards for Single-Piece First-Class Mail to eliminate the Overnight service standard which had previously been applied to pieces originating and destinating within the same Sectional Center Facility area. Starting January 5, 2015, Single-Piece First-Class Mail has a service standard between two and five days, with the majority falling into either two or three days.

National Single-Piece First-Class Mail® International Inbound/Outbound Combined on-time performance was down 13.0 points from FY14 Q2, with 97.7 percent of all Inbound/Outbound mail delivered within the service standard plus three days. A large number of winter storms disrupted service throughout the quarter, particularly for mail requiring air transportation. Additionally, the mail processing operational window change that was made as part of the Network Rationalization plan was one of the most significant operational changes since automation implementation. These changes impacted the schedules for nearly all processing and transportation activities nationwide. The Postal Service is focused on stabilizing operations by aligning the right resources to activities under the new operating plan to meet both service performance targets and cost savings objectives.

 

Area Inbound Outbound Inbound/Outbound
Percent On Time Percent On Time Percent On Time
Capital Metro 69.0 85.2 74.8
Eastern 70.1 86.9 76.5
Great Lakes 64.6 77.7 67.4
Northeast 63.1 90.6 67.2
Pacific 68.8 83.6 71.7
Southern 57.2 64.3 59.8
Western 65.1 71.1 67.3
Nation FY2015 Q2 65.8 79.1 71.0

Nation FY2014 Q2 (SPLY) 82.7 86.0 84.0

Nation FY2009 Annual 87.8 91.7 89.7
Nation FY2010 Annual 89.3 89.6 89.4
Nation FY2011 Annual 88.7 91.9 90.2
Nation FY2012 Annual 90.5 91.5 91.1
Nation FY2013 Annual 88.0 88.9 88.3
Nation FY2014 Annual 85.2 87.8 86.2
Nation FY2015 Q1 81.2 85.6 82.9

FY2015 Annual Target 94.0 94.0 94.0