United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail® |
Quarter II FY2015 |
Overview
Since 1990, the Postal Service™ has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.
Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking™ service. Actual transit time is then compared against First-Class Mail® service standards.
Performance Highlights
On January 5, the Postal Service™ implemented Phase 2 of its plan to rationalize the processing network. This change revised the service standards for Single-Piece First-Class Mail to eliminate the Overnight service standard which had previously been applied to pieces originating and destinating within the same Sectional Center Facility area. Starting January 5, 2015, Single-Piece First-Class Mail has a service standard between two and five days, with the majority falling into either two or three days.
Results shown for Overnight service for Q2 reflect only pieces mailed prior to January 5, thus having limited representation of the quarter. The national score for Two-Day service was down 3.3 points from Q2 FY2014, and the Three-to-Five-Day score was down 21 points. Across all service standards, at least 98 percent of mail was delivered within the service standard plus three days. A large number of winter storms disrupted service throughout the quarter, particularly for mail requiring air transportation. Additionally, the mail processing operational window change that was made as part of the Network Rationalization plan was one of the most significant operational changes since automation implementation. These changes impacted the schedules for nearly all processing and transportation activities nationwide. The Postal Service is focused on stabilizing operations by aligning the right resources to activities under the new operating plan to meet both service performance targets and cost savings objectives.
| District | Overnight* | Two-Day* | Three-To-Five-Day |
|---|---|---|---|
| Percent On Time | Percent On Time | Percent On Time | |
| Capital Metro Area | 92.2 | 90.2 | 64.1 |
| Atlanta | 94.9 | 92.9 | 66.8 |
| Baltimore | 99.8 | 86.2 | 55.4 |
| Capital | 93.5 | 86.4 | 60.3 |
| Greater South Carolina | 99.9 | 92.8 | 61.9 |
| Greensboro | 92.4 | 91.2 | 66.8 |
| Mid-Carolinas | 86.2 | 92.4 | 65.7 |
| Northern Virginia | 85.6 | 90.0 | 68.9 |
| Richmond | 73.2 | 87.0 | 59.4 |
| Eastern Area | 92.3 | 92.9 | 69.6 |
| Appalachian | 84.5 | 93.8 | 73.2 |
| Central Pennsylvania | 92.8 | 91.7 | 64.1 |
| Kentuckiana | 94.1 | 91.6 | 66.5 |
| Northern Ohio | 91.7 | 93.5 | 70.1 |
| Ohio Valley | 93.0 | 94.3 | 71.3 |
| Philadelphia Metro | 91.9 | 90.1 | 70.5 |
| South Jersey | 94.1 | 92.8 | 66.0 |
| Tennessee | 95.1 | 93.0 | 64.6 |
| Western New York | 92.1 | 93.4 | 73.8 |
| Western Pennsylvania | 84.1 | 94.7 | 79.5 |
| Great Lakes Area | 87.2 | 90.1 | 62.5 |
| Central Illinois | 92.1 | 90.9 | 64.5 |
| Chicago | 70.7 | 81.6 | 51.0 |
| Detroit | 77.1 | 89.2 | 69.0 |
| Gateway | 84.8 | 89.1 | 60.5 |
| Greater Indiana | 86.4 | 93.4 | 68.8 |
| Greater Michigan | 93.6 | 90.0 | 63.6 |
| Lakeland | 89.5 | 91.0 | 59.7 |
| Northeast Area | 90.0 | 83.7 | 55.2 |
| Albany | 97.6 | 87.2 | 62.8 |
| Caribbean | 95.7 | 95.7 | 52.1 |
| Connecticut Valley | 93.4 | 85.6 | 58.6 |
| Greater Boston | 88.1 | 82.5 | 53.4 |
| Long Island | 87.8 | 83.7 | 55.6 |
| New York | 92.7 | 74.3 | 44.1 |
| Northern New England | 89.1 | 88.9 | 56.6 |
| Northern New Jersey | 87.7 | 84.7 | 58.0 |
| Triboro | 92.8 | 80.7 | 49.6 |
| Westchester | 75.7 | 78.6 | 55.2 |
| Pacific Area | 86.7 | 89.1 | 61.8 |
| Bay-Valley | 87.2 | 92.0 | 68.4 |
| Honolulu | 90.4 | 96.6 | 64.9 |
| Los Angeles | 69.7 | 79.0 | 48.3 |
| Sacramento | 85.3 | 91.5 | 69.1 |
| San Diego | 85.5 | 88.6 | 59.9 |
| San Francisco | 82.2 | 91.8 | 61.8 |
| Santa Ana | 94.1 | 88.8 | 59.7 |
| Sierra Coastal | 87.6 | 91.0 | 67.5 |
| Southern Area | 91.3 | 91.4 | 60.1 |
| Alabama | 69.7 | 92.2 | 65.7 |
| Arkansas | 95.7 | 92.3 | 68.3 |
| Dallas | 91.2 | 88.5 | 56.2 |
| Fort Worth | 87.4 | 90.3 | 60.7 |
| Gulf Atlantic | 96.1 | 94.1 | 65.5 |
| Houston | 86.7 | 83.4 | 50.2 |
| Louisiana | 84.8 | 92.1 | 65.4 |
| Mississippi | 95.1 | 94.8 | 67.7 |
| Oklahoma | 95.0 | 95.3 | 71.8 |
| Rio Grande | 90.1 | 91.4 | 63.8 |
| South Florida | 88.3 | 91.1 | 48.0 |
| Suncoast | 96.6 | 93.7 | 60.5 |
| Western Area | 91.8 | 94.0 | 65.8 |
| Alaska | 91.5 | 96.8 | 77.9 |
| Arizona | 86.3 | 94.4 | 68.0 |
| Central Plains | 98.5 | 95.2 | 68.6 |
| Colorado/Wyoming | 85.7 | 91.0 | 55.9 |
| Dakotas | 88.4 | 94.5 | 64.6 |
| Hawkeye | 90.7 | 94.5 | 69.7 |
| Mid-America | 93.6 | 92.4 | 62.8 |
| Nevada-Sierra | 85.7 | 92.0 | 70.4 |
| Northland | 91.3 | 92.9 | 69.9 |
| Portland | 93.8 | 95.2 | 63.8 |
| Salt Lake City | 91.6 | 96.6 | 63.6 |
| Seattle | 96.9 | 94.7 | 64.3 |
| Nation FY2015 Q2 | 90.6 | 90.4 | 63.1 |
| Nation FY2014 Q2 (SPLY) | 95.5 | 93.7 | 84.1 |
| Nation FY2009 Annual | 96.1 | 93.5 | 90.8 |
| Nation FY2010 Annual | 96.3 | 93.6 | 91.6 |
| Nation FY2011 Annual | 96.2 | 93.4 | 91.2 |
| Nation FY2012 Annual | 96.5 | 94.8 | 92.3 |
| Nation FY2013 Annual | 96.1 | 95.3 | 91.6 |
| Nation FY2014 Annual | 96.0 | 94.9 | 87.7 |
| Nation FY2015 Q1 | 95.7 | 94.5 | 83.7 |
| FY2015 Annual Target | 96.80 | 96.50 | 95.25 |
