United States Postal ServiceŪ

Quarterly Performance for Standard MailŪ
Service Variance
Mailpieces Delivered Between 01/01/2015 and 03/31/2015

Quarter II
FY2015

Overview

For Standard MailŪ letters and non-Saturation flats, the service performance measurement system of the Postal ServiceT uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŪ barcode (IMbT) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMbT in-process scans is used in conjunction with the external data to extrapolate results for the population of Standard MailŪ using Full-Service Intelligent MailŪ. Data collected by the Postal ServiceT are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŪ Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal ServiceT and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Standard MailŪ delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŪ service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent MailŪ and applies business rules for service measurement before sending data to iMAPS.

The service performance measure for DDU-entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time. Data from anonymous households reporting the receipt of these Saturation mailings are used to validate the accuracy of the carrier scans.

The service performance measurement system for Every Door Direct Mail (EDDM) - RetailT uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to the Postal ServiceT, and an Intelligent MailŪ parcel barcode (IMpbT) scan by a USPSŪ carrier to stop the clock. The delivery of bundles of EDDM-RetailT pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mailpiece bundles to the service standard to determine the percent delivered on time.

Results for DDU-entry Saturation flats and EDDM-RetailT are combined with other destination entry Standard Mail in the Destination Entry scores in this report.

The service performance measure for Standard MailŪ parcels with USPS TrackingT is planned to serve as a proxy for measuring service performance for Standard MailŪ parcels.

Limitations

Due to limited automated processing forDue to limited automated processing for Standard MailŪ flats, the service performance results may not be representative of all Standard MailŪ flats performance. While Destination Delivery Unit (DDU) entered Saturation flats and EDDM - RetailT flats have been included this quarter, significant gaps in the coverage of non-Saturation/non- EDDM - RetailT DDU-entry mail still remain and are thus these data are excluded from the measurement.

Results for Standard MailŪ parcels, which represent less than 0.1 percent of all Standard MailŪ, are not included in the overall Standard MailŪ results because service performance data was not available.

The delivery factor for Standard MailŪ letters was created using Standard MailŪ letters with Intelligent MailŪ barcodes received by external reporters. Data for the delivery factor of Standard MailŪ flats were based on a combination of Standard MailŪ flats and Bound Printed Matter Flats with Intelligent MailŪ barcodes as well as EXFC test flats received by external reporters. The EXFC and Bound Printed Matter Flats data were used to supplement the limited Standard MailŪ flats data available during this period.

Performance Highlights

National Destination Entry mail achieved performance of 85.7 percent on time in Q2, 2.8 points lower than the same period last year, and 98.9 percent delivered within the service standard plus three days. Eastern Area exceeded the performance target and achieved the highest score for all areas with a score of 91.1. Overall, Destination Entry scores for thirteen Performance Clusters met or exceeded the service target.

End-to-End National performance was 54.5 percent on time, 4.5 points lower than the same period of last year, with 86.9 percent of pieces delivered within the service standard plus three days.

A large number of winter storms disrupted service throughout the quarter, particularly for mail requiring air transportation. Additionally, the mail processing operational window change that was made as part of the Network Rationalization plan was one of the most significant operational changes since automation implementation. These changes impacted the schedules for nearly all processing and transportation activities nationwide. The Postal Service is focused on stabilizing operations by aligning the right resources to activities under the new operating plan to meet both service performance targets and cost savings objectives.

 

District Destination Entry End-to-End
Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days
Capital Metro Area 96.1
98.2
99.1
66.4
77.3
84.8
Atlanta 96.8
98.6
99.3
64.4
76.7
84.7
Baltimore 95.1
97.9
98.9
63.5
75.5
83.6
Capital 95.4
98.0
98.9
58.4
70.2
79.6
Greater South Carolina 98.6
99.4
99.6
79.2
86.0
90.5
Greensboro 96.9
98.7
99.3
75.1
84.1
89.7
Mid-Carolinas 96.5
98.4
99.2
70.1
80.6
87.3
Northern Virginia 97.4
98.6
99.2
63.8
74.9
82.3
Richmond 92.8
96.6
98.1
55.9
69.0
78.7
Eastern Area 97.1
98.6
99.2
71.2
81.3
87.8
Appalachian 98.2
99.0
99.3
67.0
77.0
84.2
Central Pennsylvania 96.4
98.2
99.0
58.3
70.5
79.6
Kentuckiana 96.8
98.4
99.1
67.0
78.0
85.6
Northern Ohio 97.7
99.0
99.5
79.8
87.7
92.4
Ohio Valley 97.1
98.6
99.3
75.4
84.7
90.5
Philadelphia Metro 97.0
98.6
99.2
60.3
73.9
82.3
South Jersey 98.6
99.3
99.5
61.6
74.0
81.9
Tennessee 95.4
97.9
98.8
70.5
81.3
88.1
Western New York 96.2
97.9
98.6
71.3
82.1
88.4
Western Pennsylvania 98.3
99.3
99.5
86.4
92.1
95.4
Great Lakes Area 94.8
97.8
98.9
66.3
77.1
84.7
Central Illinois 94.8
97.5
98.6
61.4
73.0
81.7
Chicago 86.8
94.5
97.2
61.3
72.6
81.9
Detroit 94.6
97.9
98.9
70.7
80.7
87.6
Gateway 95.4
98.0
99.0
72.4
82.5
89.0
Greater Indiana 95.5
98.2
99.2
67.4
78.6
85.9
Greater Michigan 98.1
99.1
99.5
65.1
77.6
86.4
Lakeland 95.1
97.9
98.9
65.9
76.1
83.3
Northeast Area 92.1
96.2
97.9
57.5
69.5
78.6
Albany 95.5
97.8
98.6
61.2
74.4
84.0
Caribbean 92.1
96.5
98.6
77.8
83.5
87.5
Connecticut Valley 91.7
96.7
98.3
60.2
72.6
81.3
Greater Boston 87.3
92.7
95.8
60.1
71.4
79.9
Long Island 92.5
96.8
98.2
50.4
62.2
71.7
New York 87.8
94.5
97.0
53.0
66.4
76.8
Northern New England 95.9
98.2
99.0
56.0
68.7
78.2
Northern New Jersey 94.4
97.3
98.6
54.4
67.0
76.7
Triboro 91.5
95.9
97.6
59.6
70.9
79.9
Westchester 91.8
96.3
98.0
52.9
65.1
75.6
Pacific Area 95.7
98.2
99.1
74.3
84.0
89.7
Bay-Valley 96.2
98.2
99.0
77.7
86.4
91.5
Honolulu 96.4
97.4
97.8
70.4
83.1
89.9
Los Angeles 89.0
95.3
97.8
71.1
81.0
87.4
Sacramento 96.7
98.7
99.4
73.5
83.8
89.8
San Diego 96.3
98.7
99.4
70.1
81.0
87.8
San Francisco 96.4
98.6
99.3
69.5
81.6
88.7
Santa Ana 96.3
98.7
99.5
78.5
86.9
91.5
Sierra Coastal 98.1
99.2
99.6
81.8
88.4
92.3
Southern Area 93.3
97.1
98.5
70.4
80.8
87.1
Alabama 97.2
99.0
99.5
69.6
80.7
87.6
Arkansas 94.4
97.6
98.8
67.5
79.0
85.8
Dallas 90.1
96.2
98.1
65.4
77.3
84.3
Fort Worth 92.2
97.1
98.6
66.1
76.5
84.0
Gulf Atlantic 95.6
98.2
99.1
71.4
81.9
88.4
Houston 92.2
96.6
98.3
68.7
79.6
86.5
Louisiana 95.8
98.2
99.1
73.9
83.2
89.2
Mississippi 97.3
98.8
99.3
75.8
84.3
89.6
Oklahoma 97.4
99.0
99.5
68.2
78.1
84.5
Rio Grande 94.8
98.1
99.1
66.9
78.9
86.2
South Florida 83.9
92.2
96.3
71.3
81.8
88.1
Suncoast 95.9
98.2
98.8
75.8
84.6
89.7
Western Area 96.7
98.6
99.3
76.4
85.3
90.9
Alaska 94.5
96.7
97.5
87.0
91.3
94.3
Arizona 91.5
96.0
98.3
65.3
76.6
84.4
Central Plains 96.7
98.4
99.0
73.8
83.2
89.3
Colorado/Wyoming 97.2
98.9
99.5
78.5
86.5
91.9
Dakotas 97.9
99.2
99.5
74.2
83.1
88.9
Hawkeye 98.2
99.3
99.6
82.6
89.9
93.9
Mid-America 96.2
98.4
99.1
71.0
82.1
89.3
Nevada-Sierra 97.5
99.0
99.4
75.2
84.9
90.7
Northland 96.6
98.9
99.5
74.4
85.0
91.2
Portland 99.1
99.6
99.8
82.3
89.1
93.2
Salt Lake City 98.3
99.4
99.7
73.8
83.1
89.2
Seattle 98.6
99.4
99.7
87.2
92.2
94.9
Nation FY2015 Q2 95.1
97.9
98.9
70.0
80.2
86.9

Nation FY2014 Q2 (SPLY) 96.2
98.4
99.2
73.0
82.7
88.9

Nation FY2009 Annual 93.4
96.4
98.0
78.1
85.1
90.0
Nation FY2010 Annual 92.3 96.0 97.8 68.8 75.8 80.7
Nation FY2011 Annual 86.5 93.2 96.2 53.9 67.1 77.1
Nation FY2012 Annual 92.2 96.0 97.7 70.0 79.7 86.3
Nation FY2013 Annual 96.3 98.4 99.2 77.2 86.3 91.7
Nation FY2014 Annual 96.7 98.6 99.3 77.8 86.6 91.9
Nation FY2015 Q1 96.1
98.3
99.1
79.4
88.2
93.0